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July 2023 by Steve Carson
This was the ONLY PLACE I came to, to do my DOT EXAM/RENEW MEDICAL CERTIFICATE.Been a Loyal Client for over 10 years now.Unfortunately, most of these reviews are correct.The good ones, I can relate to.The bad ones... Well, this place has changed.No longer Pro Driver or for the driver.Very Pro Company for the Company.I referred 2 companies that she now does the entire fleet for.Never asked for a dime or a favor.Can no longer recommend or refer here.I didn't even get to tell her GOODBYE.She is NEVER IN when I go.Never going back ever again either.I always drive 648 miles roundtrip.Salinas to Signal Hill.Going to save me a lot of money.I really thought she was a friend.So mad at myself for not reading this relationship correctly. SMH
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May 2023 by Sergio’s lb_hotwheels_vibes
So, 2 years ago I went to this place and everything was good the lady was really professional and courteous.I went there 2 days ago to renew my dot exam and I don’t know if she had a bad day but she was really rude bad comments towards me.She needs to understand that as truckers we go thru a lot dealing with traffic, cops. EctI’m not going back ever again
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April 2023 by Sergio R.
No she has a bad attitude instead of being kind and understanding us drivers because every day we stress because of dealing with heavy traffic the CHP and other drivers she make us feel uncomfortable and we get more stress the way she talk down to us saying things like "YOU SHOULD LOOK FOR ANOTHER JOB AND STOP DRIVING A TRUCK" never ever going back and I'm telling my fellow truckers to never step foot in that office.
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October 2022 by Josue R.
I walked in and not a soul in sight, nobody else. I signed in and literally took the guy 15 minutes
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March 2022 by Mavrick C.
The lady is rude and very disrespectful on the phone , she has no manners and the worst customer service I've ever experienced!
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June 2021 by Juliet Jacobsen
Went there and the lady Helene was very nice who helped me. However I paid extra for an observed sample and she was so busy talking my ear off she was very sloppy. She never sealed sample or had me initial any sample test, no instant test onsite to verify and compare to sample results sent out to lab etc. She even filed out first discharge form I signed off on only to realize she messed up so she then filled out another one I filled out, initialed and signed. It's been days since and no MRO call follow up, the MRO phone number was never provided on discharge form. When I called her for the second time (she said it was busy), she just totally chewed me out without listening to what I was even asking. I paid $100 cash for the test with a receipt, she said cash only so I just really hope it's not just a big waste of money. She already knew I was a single struggling mom just trying to get a test done to get my son back with his little brother. I hope they can work on fixing their practices.
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May 2021 by Sergio’s Hot wheels y más
I highly recommended nice and friendly staff I was in and out in 25min I definitely coming back.
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September 2020 by Yng C.
The worse customer service.. very rude lady who works there and talks a lot but has all the wrong answers .. they never have the test on time, when you call to check she has an attitude on the phone , hangs up on you .. never go here unprofessional
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June 2020 by Isaias Anaya
I've been coming here for years, the place is clean and staff is very knowledgeable and friendly.
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February 2020 by Alejandro Sanchez
Pretty fast in and out D.O.TD.O.T exam. Funny Lady too
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November 2019 by John Bibbs
The staff is great very detailed and caring i recommend this place for everyone
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July 2019 by Rich Cal
Best place to take a drug test. Just signed up for their alcohol & drug consortium. So far better, immeasurably, then all other places.
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July 2019 by Jose Montoya
Nice place and people there is wonderfull
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June 2019 by Reyes M
The lady that was working at the front desk was very horrible! She came off as very anti social yet she was in charge of checking people in, as well as collecting your urine sample. She wanted me to leave the door cracked open and even though she's not going to stand there and watch, the door apparently wasn't cracked open enough, because when I come out she's saying things like I took too long in there....WTH? I'm wearing dress clothes and she's literally asking me if I'm done yet within the first 15 seconds of stepping in there lol. Then when I questioned her about it she comes back with, "oh the temperature is off." I ended up retaking it after some hassle on her end where then a guy is in there with me and after all that the test comes back clean (of course). Long story short, that lady is unprofessional and needs to work on her customer service.
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June 2019 by online marketing tips, tactics and motivation
I disagree with the other review on here. Yes they make you pee with the door open but that just to make sure theres no cheating. The lady the owner is really nice and goes out of her way to make sure everything is according to procedure. Shes not mean shes just straight up and doesnt sugar coat anything. All around i like this facility ive drug tested here several times and its always fast and easy. No long waits like other facilities.
