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August 2024 by Somar Ramos
The lady handling passports is everything that is wrong with government workers. Cranky, entitled, unfriendly nasty attitude from the opening of the blonds till we left.
She snapped at everyone approaching her with a question.
If life is this miserable I pray hers improves. The community of Sierra Madre is friendly and welcoming as we had conversations with everyone around us. This lady is a shrew amongst saints
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October 2023 by views Awsome
Worst Postal Service ever. Do not show up here. Liz is the worst employee I have ever met. She is straight up rude and disrespectful towards every customer. She makes this company terrible. She needs to be terminated quickly. All she does is make customers lives harder. On top of that she insults and give terrible looks. Do better on hiring.
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October 2023 by I. R.
Very rude, sour-looking female employee. She’s probably the same one that other reviewers have mentioned.
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August 2023 by Paul D.
I love using the Sierra Madre post office. Even when it's crowded, the line moves quickly.
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June 2023 by Nadine C.
Postal Services in Sierra Madre, Los Angeles, California...We had just finished breakfast nearby when I asked my friend, Hannah, if there was a post office nearby. She pointed and said that there was one right around the corner! Yay!Sierra Madre's post office is cozy, calm, and mellow. I felt like I was in a safe, small, quaint country town. I parked in the back of the building and walked in the building from the side door.Other people parked in the front, on the street, and walked in the front door.It wasn't crowded, so, I walked right up to the letter slot, tossed my postcard in, and left.Easy as pie!
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November 2022 by Maxim P.
I did my passport application here. I was helped by a knowledgeable employee with great customer service. The whole process took only minutes (it helps to read the manual on the website and have your papers in order). Overall very cozy location, it’s sad I don’t have such post offices in the area where I reside.
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October 2022 by Leonard Van Luyk
Customer service at this location is horrendously incompetent.
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August 2022 by Tony T
This is about my experience with the lead clerk Liz.I came here to get my passport renewed and get a passport photo taken. I am bald and I shave my head. The lead clerk Liz took the photo and it had a lot of glare, and the top third of my head was all white and overexposed. I told her about it but she dismissed me. She was really rude and I was unhappy. I paid money to have the photo taken professionally so that it would be done correctly, but this was not the case here. When I left she actually reminded me to use the receipt to leave her a review with the USPS (believe me, I did).On my drive home I tried to tell myself not to worry about it, thinking that Liz must know what she is doing since this is her job. However, when I got home I read on the internet that the photo could be rejected because of the glare and overexposure, and I didn't want to have to wait three months to find out and then have to apply again, and then wait another three months to get my passport, as well as potentially having to pay more fees. So I drove another half an hour back to the post office. I saw Liz again and she was irritated that I wanted another photo.She said in a sarcastic way that there was nothing she could do about my shiny head, and said I should have wiped it down before I came. I told her I am a photographer and she just had to dim the lights. She gave me a paper towel to wipe my head but she refused to dim the lights, and said she was not a photographer (then why was she doing it and why did I have to pay for her service?), and took another photo under the exact same lighting. Now instead of a third, a quarter of my head was missing.On my way driving back, I already knew I wasn't going to get anywhere because of Liz's attitude. She was rude and uncooperative and continued to be that way the second time. I was already planning to ask for a supervisor. Instead of remorse about having me drive back and forth to get things done correctly, Liz actually became even more rude and hostile.Fortunately, the postmaster was in her office next door, so I asked to speak to her. The postmaster was very nice, and she did say that many passport photos were getting rejected (!!!). She said turning off the lights would fix the problem. She then turned off the lights and took the photo, and it was perfect.I am so grateful to the postmaster, but this process shouldn't have had so much friction, especially when there is a history of passport photos taken here being rejected. I shouldn't have had to argue with Liz to just turn off the lights. It only took 3 additional minutes to take and print a second photo. If the photo were rejected it could have cost me months of waiting, but she just didn't care.If you are looking to renew your passport, I recommend getting your photo taken somewhere else, or be prepared to either ask for someone else to help you or go multiple rounds with Liz about doing something right that should have only taken 3 additional minutes. I feel bad for all the other people whose passport photos were rejected.
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August 2022 by Tony T.
This is about my experience with the lead clerk Liz.I came here to get my passport renewed and get a passport photo taken. I am bald and I shave my head. The lead clerk Liz took the photo and it had a lot of glare, and the top third of my head was all white and overexposed. I told her about it but she dismissed me. She was really rude and I was unhappy. I paid money to have the photo taken professionally so that it would be done correctly, but this was not the case here. When I left she actually reminded me to use the receipt to leave her a review with the USPS (believe me, I did).On my drive home I tried to tell myself not to worry about it, thinking that Liz must know what she is doing since this is her job. However, when I got home I read on the internet that the photo could be rejected because of the glare and overexposure, and I didn't want to have to wait three months to find out and then have to apply again, and then wait another three months to get my passport, as well as potentially having to pay more fees. So I drove another half an hour back to the post office. I saw Liz again and she was irritated that I wanted another photo.She said in a sarcastic way that there was nothing she could do about my shiny head, and said I should have wiped it down before I came. I told her I am a photographer and she just had to dim the lights. She gave me a paper towel to wipe my head but she refused to dim the lights, and said she was not a photographer (then why was she doing it and why did I have to pay for her service?), and took another photo under the exact same lighting. Now instead of a third, a quarter of my head was missing.On my way driving back, I already knew I wasn't going to get anywhere because of Liz's attitude. She was rude and uncooperative and continued to be that way the second time. I was already planning to ask for a supervisor. Instead of remorse about having me drive back and forth to get things done correctly, Liz actually became even more rude and hostile.Fortunately, the postmaster was in her office next door, so I asked to speak to her. The postmaster was very nice, and she did say that many passport photos were getting rejected (!!!). She said turning off the lights would fix the problem. She then turned off the lights and took the photo, and it was perfect.I am so grateful to the postmaster, but this process shouldn't have had so much friction, especially when there is a history of passport photos taken here being rejected. I shouldn't have had to argue with Liz to just turn off the lights. It only took 3 additional minutes to take and print a second photo. If the photo were rejected it could have cost me months of waiting, but she just didn't care.If you are looking to renew your passport, I recommend getting your photo taken somewhere else, or be prepared to either ask for someone else to help you or go multiple rounds with Liz about doing something right that should have only taken 3 additional minutes. I feel bad for all the other people whose passport photos were rejected.
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February 2022 by Stan L.
The manager of this branch needs to GO !! They are short staff and still accepting passport processing, and only one person was handling the case !!! I made an appoint between 12:15-30, and I got there late at 12:20 cuz I am taking a newborn with me, and we were there until 1:30!! 1 hour !! What's point of making an appointment if u don't process or unable to process appointments !! My newborn was crying her heart out while waiting for someone that take photos back from lunch break, don't do passport here , they can't handle !!!
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September 2021 by Elz TE
Very good service, specially Anna, she's very nice and professional, we are so lucky she helped us with my son passport
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August 2021 by Jazmin C.
We drove from Palmdale to this post office due to the ones closer to us not having passport appointments. Leslie is who helped us and she was amazing! We were getting a passport for my 10 month old and she interacted with him so well, when she didn't even have to! We had his picture taken too and she made sure to take a few so we would get a good one. We decided to also mail out my husbands passport for renewal and she helped us with the process as well. Our appointment was at 9:45 AM and we were out of there by 10:10! Her customer service was wonderful!! I would drive an hour again any day for customer service like this!! Thank you Leslie!
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June 2021 by Elizabeth Torres tbety62
Very good service, specially Anna, she's very nice and professional, we are so lucky she helped us with my son passport
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February 2021 by Maria Elena Mangum
This is a small P.O. with big service. Staff is most pleasant and efficient. I doubt that they are perfect 100% of the time, but neither are customers.
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January 2021 by Sonny C.
Needed my passport renewed. They have the resources and the staff is helpful. I had my picture taken at a professional studio which I would recommend. Ample parking space.
