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March 2024 by Jenna K.
This is the second time I've been in for a repair, and I'm always amazed how fast & cost cost they are. And so nice! 100 stars!!
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February 2024 by Laura Angeles
Terrible, terrible servicePlease stay away from this business.I dropped of my boots for repair and was told it would be $30 and that it would be ready in 2-3 days.I followed up on the 4th day and was told that they would be ready until next week....what?I showed up next week and the guy tells me that it would be $95.. I was quoted $30 and refused to pay the $95...so the guy calls the owner and the owner tells me they no longer have my boots...They were destroyed due to no pay....WHAT??? this business needs to go down!!!
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February 2024 by Francis Gasparini
I wasn't going to write a negative review but see below. I took two jackets here for repair, one with a ripped seam, the other needing a new zipper. I forgot about them for a couple months and the guy behind the counter was annoyed that I'd left them, understandably, but he wouldn't give them to me without a ticket even after I described them accurately and he let me see them, AND they were paid for. Then he told me that if I didn't come back in a week with the ticket he would throw them away. Pretty hostile, and if that was the case why not just give them to me? I still wouldn't have written a negative review if not for the fact that the original zipper lasted 20 years before breaking, the replacement zipper broke the third time I used it. Two stars instead of one only because the guy who helped when I dropped the jackets off was friendly and professional.
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February 2024 by Laura A.
Terrible, terrible service Please stay away from this business. I dropped of my boots for repair and was told it would be $30 and that it would be ready in 2-3 days. I followed up on the 4th day and was told that they would be ready until next week....what? I showed up next week and the guy tells me that it would be $95.. I was quoted $30 and refused to pay the $95...so the guy calls the owner and the owner tells me they no longer have my boots...They were destroyed due to no pay....WHAT??? this business needs to go down!!!
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January 2024 by Cormac Looney
Excellent service, have used them to repair trashed hiking boots - always good work.
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November 2023 by Andres M.
I brought a pair of Redwing Factory 2nds for a resole and much needed work. Not only were they able to get the shoes back to me quickly but also for a great price. I was able to get a resole, cleaning, conditioning and they even redid the stitching. If you are looking for supplies to clean your shoes yourself this place is also fully stocked. I even picked up a cleaning kit.
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September 2023 by Hans Mumper
Terrible experience. The man that served me was rude and unhelpful. Very disappointing since I make it a point to patronize Sierra Madre local businesses.
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August 2023 by Barbie F.
Stay away from this place! Not only do they overcharge for services, they cannot be relied on to complete repairs on time. I was told one week for a minor shoe repair and after many trips to retrieve shoes, I was told 3 weeks later that they were not completed! I took them to a more reliable place after that. The owner was rude, abusive and very disrespectful. His demeanor was aggressive when asked about the status of my shoe repair and he was overall nasty. I wouldn't recommend this business to anyone in the area!
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August 2023 by Elizabeth H.
I dropped off a very expensive boot to repair. Never received a call to pick up. So naturally I thought it was taking time to repair. I went to pick up the boot today and rudely he said he donated my shoe. I was in shock. He was rude and callous. I will never go back.
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July 2023 by Keesha W.
Just had the worst experience at this location they run a second business out of here which is uhaul, and the man was rude once he saw that I was black. I placed my reservation online and then the older man told me my reservation was gone and that he had no other trucks. When I asked him if he was telling the truth he said no I am lieing. I am not renting you anything. Do not go here unless you want to be treated poorly.
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June 2023 by Anna P.
I rarely leave a review but I had such a bad experience with this shop. Brought in my shoe for a simple re-glue of the sole, Mike the owner said he could do it in an hour. He didn't give me a stub but I thought maybe he just had a good memory. I came back in an hour and not only was the shoe not ready, he had not even started the work. The shoes were still on the counter untouched. I talked with another employee, his nephew, who called him on the phone and he said he would do it as soon as he came back and would deliver them the next day as the shop was closed. I left my name and number, but got no call or delivery the next day. Finally came back on Tuesday which is when they re-opened for the week and the employee couldn't find the shoes at first. When he finally did find them, he said they were still in the press and just needed to take them out. It took about 15 min and when he gave them to me, it was obvious that they had just been worked on. It still smelled strongly of the glue, a portion of it was still sticky, they were poorly glued together and misaligned and the worst part is they got glue on the other parts of the shoe which was suede. Since I was in a hurry, I just took the shoes and left but I will never go back again and don't recommend this shop to anyone. So disappointing.
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June 2023 by Evangéline Bastide
Hello! I have been trying to pick up a beige boot that I dropped last Friday but for some reasons I came at 11 am this AM and again at 4:40 pm tonight but it was closed. Will U open at 9 am tomorrow? I need the boot for motorcycle trip. ThankS!
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June 2023 by No Lo
Ruiz Hachimira is the most awesomely great Lakers player thank you
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January 2023 by Ronald M.
The merchant completed the repairs and the quality was quite good.
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November 2022 by Mary Walsten
I had a disappointing experience with the repair of my guitar case. It took 8 months, cost over $200 and was sloppily done. Case is fragile which is not practical for a protective case!