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June 2024 by Elaine Bruhn
We were on the road and had car problems. Saw it after found original Google closed and stopped in for advice. They got us to the place that would be able to help us. Backtracked there where they got us on the road quickly
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June 2024 by Mike Sikorski
What a great place.
They even customize afew things out of the ordinary for me. I really appreciated there effort to work with me to make me happy.
Thanks
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May 2024 by Tory Garrido
Great experience.
I had an unknown issue with my clutch, and was a little hesitant about any mechanics in general as i have had bad luck.
Greg at the Toy Shop made the process seemless, awesome communication, they diagnosed the rare problem quickly, and the work was finished timely.
Thank you to the mechanics as well. Highly recommend!
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May 2024 by Bradley Montanez
Called and explained my cars symptoms in detail, engine light comes on but its not on now, they told me come in they will figure it out and fix it. Drove almost an hour and left car overnight. In the morning they told me to come pick it up that the lights not on so they can not fix it. When I get there I have a $175 bill! I got the woman who was nice about it, not rude or anything, to cut it in half at least, but still absolutely outrageous and a waste of my days off driving and with gas prices….
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March 2024 by Steve Linson
Extremely knowledgeable staff. I felt extremely comfortable leaving my vehicle in there Hands
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March 2024 by Sara Campbell
Fast and amazing service great customer service will be taking all my cars here for life and telling people about them as well can’t say enough good things
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January 2024 by Jeff May
Thank you all so much for doing a great job on my truck! You guys went above and beyond,
Thank you so much.?
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January 2024 by Parisa Arellano
They are always so kind. This place is a place you can trust and they give you honest feedback. Always do a great job on all 3 of our cars.
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December 2023 by Carole V. Mcneill
Very good work, in a very short time, and the best price on my 2013 Honda van.
Very friendly people.
I trust them and recommend them.
Grade 100%.
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November 2023 by Darcy H.
I carefully reviewed the yelp posts before deciding to contact this business. As a first time potential customer, I called. I was honest with my needs and where I was coming from. Stating we had never used their services, but had heard good things. Nancy answered, I gave all info needed. I thought I would receive a simple run down of their procedures and a possible basic estimate of review cost, as well as availability....as I requested. I explained, I have a home mechanic (yes, my talented husband ). I have the OEM with a code and loose diagnosis of the EVAP purge flow on my Toyota. I explained exactly what I was looking for. She responded with repetitive questions "so DO you want a diagnosis" she was curt and not kind in her customer service demeanor. I asked if that's where they needed to start or could they work with the info we provided from the data in our cars computer. I have worked customer service and relations for most of my life, and I would never respond to a potential new customer in this rude fashion.Her inability to communicate is a problem. Considering unprofessional air about her, deducing me to hear nothing but attitude. I was not receiving an actual estimate to have them review my car with my information intact. I know what symptoms and what the possible diagnosis would be. When she said, "So you just want me to do what you tell me to do." I knew she was unprincipled, I was receiving immature & inexperienced service. *Please note I NEVER leave bad reviews. But the bad taste of my experience of just calling in was lasting in my mouth. I even courteously apologized saying I must not have communicated properly, which I now regret making such a statement. She attempted to condescend by stating SHE must have misunderstood me.My suggestion is the next person calling in asking these simple requests. I would simply state what you DO offer Nancy. Verbal run around isn't a good look for a business.I consulted two other local, well known businesses, those mechanics told me they do NOT recommend The Toy Shop services. One told me specifically "I don't have time for non sense." Only after naming the business I had just called.Do yourself - favor and just go to who others DO recommend: Toy Tech in Placerville for experienced and professional work from a behind the desk personnel.
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October 2023 by Richard J.
What a great shop. Friendly, honest and very competent. They completed a fairly expensive repair on our Lexus for less than half what we were quoted by a repair facility in Folsom. Sadly, we had been loyal customers of the shop in Folsom for many years and now feel like they are pretty much like going to the dealer.In any event, great experience with The Toy Shop; we highly recommend them.
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September 2023 by Elements Detail
My 2000 Toyota Tundra pulled a spark plug into the engine and shredded it up in 2017. I took it to the toy shop and they cleaned out all the metal shavings and made sure the truck was good to go. They have maintained my truck since then and it's still running like a champ. They have maintained my Honda Elements, Del Sol, CRV, and now a Sequoia. Good people and do great work.
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September 2023 by Riley Heryet
Love these guys
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September 2023 by Gosia Niemiec
Prompt, courteous and professional service!!!
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September 2023 by Renee Romanko
Excellent service!!!
