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July 2024 by Roberto Tapia
Really attentive team, quick attention, and they play good music. Also, they were efficient to solve my problem.
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July 2024 by Mauricio Vazquez (Something Witty)
The staff is friendly and the service is good. I was waiting to be let down but this store is good.
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July 2024 by Nancy Kim
I have to say that I LOVE this Verizon location. I have been there so many times with all my phone drama and have gotten to know all the guys there. They are like family now. I dread going into phone stores and this place is the "sigma". My son made me say that. Thank you for the great customer service.
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July 2024 by Cutie2baby
Employees don’t greet you when you come in and they help others that come in after you. I only went for an express pick up and had to wait 20 minutes.
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July 2024 by Khachik Ojenian
George was the best guy on planet earth helped me restart my phone in minutes!!!
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July 2024 by Gary Rose
Felt like they were trying to up sell us on something we did not need.
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June 2024 by Mehran Moloudi
Oh wow!!! Unbelievable customer service. I had issues with my home wifi return. Hit two stores already. Second one told me to go here as they can take care of my issue. Matthew helped me with it, 1, 2, 3. The amazing gentleman ran after me and found me in my car because I left my router inside the store. To Verizon: keep promoting these folks???
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June 2024 by Barbara Toland
Verizon customer from Minnesota. After my recent up date, my iPhone battery wasn’t lasting. Went to the local store traded my phone in Joseph changed my plan without even asking me. When I got into my Uber four days later, I clicked on my hotspot I didn’t have one. Spent an hour on the phone with customer service told me that I had to go back to the store. Went back to the store and all they could tell me was they weren’t present when the conversation happened that I could Come back When Joseph was working. Being that I don’t live in Los Angeles that’s not an option. Spoke to the manager today really big attitude bad customer service totally disappointed would not recommend using the store as the person I am visiting in Los Angeles also had major problems with them.
Well a week later and no call. They asked me to request one. I did. And in the store. Nothing! Horrible
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May 2024 by James Murray
DO NOT BUY A PHONE FROM THIS STORE!!!! They will do anything they can to sell you on it and they sold me a defective device (literally I have records of me complaining about the device since the first week I bought it) they did nothing. Then I was hospitalized and currently have a disability due to the hospitalization and they still won’t just simply exchange my phone (that’s all I asked for) was for them to make right of the LEMON that they sold me. Then the Manager whatever her name is was eating in the back for an hour and she had stains on her shirt when she came out and I saw her and then had another guy come tell me she couldn’t take my appointment after I waited for an hour. The staff is rude and they don’t care about you. They just want to sell you whatever they can. Do not go here!!!!!! Trust me. Horrendous isn’t even the WORD to explain this place.
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April 2024 by MAKSHANTV
My name is Dmitrii and I was at the Verizon office today (02/04/24). And this was not the first visit to this office with my question about changing the operator from T-Mobile to Verizon, my assistant Alex helped me, and I also took two new latest iPhones since mine was already quite old and very buggy. Alex assistant helped me a lot and explained everything, spending a lot of time on me, and another difficulty is that my English is very bad, and we communicated through a translator. I really appreciate these employees for their work, thank you very much again ?
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February 2024 by Sam Lockey
Super helpful girl working . Actually help with tech issues unlike other stores
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February 2024 by Charles S.
Highly recommend the store. They had a great collection of retro games from old consoles. Nintendo. Sega genesis, turbo graphics 16. Xbox, PlayStation. And their in store setup was really cool looking.
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February 2024 by Paul D.
The employees must get incentivized by selling ad ons. In this case it's the screen protector which they told me had a life time warranty and would be replaced zero charge at specific stores. Of course my screen protector chips and breaks bc it's cheap and of course I goto the exact store and there's a charge to replace it. The manager, I forget her name she was a giant bi***ch, who seemed indignant bc she needed to actually help someone. She WOULD not give me a credit which is her being difficult for the sake of being difficult. Keep in mind, I was RUDE after she refused to give me a credit but I'm sure she will say my rudeness was the reason. People love to switch the order of events when they're not good at their job. . Either way, I paid for something based on what they told me, it was wrong. They should refund. Had to call corporate who gave me the credit as a credit for the inconvenience so I'm actually glad i had to call. I own a small business and can say, to that the manager had the worst customer skills and in world where work depends on merit, she will fall flat on her face. Paul D. PS I over heard the crappy sales reps telling multiple other people the same story. People work hard for their money and deserve honesty
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February 2024 by Cyrus Sedighi
Be careful with these guys. They will upgrade your account without your authorization. February 11th at 11am - 12pm they did this.
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February 2024 by Helen W.
Walked in, replaced my son's overused and beat up galaxy for less than 1/2 of what i expected to spend.... Great promos for trade ins. Quick and knowledgeable service. Clean and organized store. Easy access and parking. It's a corporate Verizon store so service team is light years ahead of the independent dealers.
