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November 2023 by hype los angeles
I had a terrible experience with Bank Manager Chanaka. When we attempted to close our account, he was incredibly impolite and uncooperative. He even went as far as to call security to escort us off the premises simply for wanting to close our account. We're extremely disappointed and will be filing a formal complaint with the corporate office.
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October 2023 by Marina Kartashyan
Long story short: came in person to CLOSE my business account, since it takes FOREVER for US bank to process pending payments and checks, "lovely" female teller gave me a whole runaround because the branch didn't have a little cash to give me on hand. Anyway, handed her my debit card, asked to dispose of it and close my account to avoid further service fees. The teller TOOK MY CARD and said she'll take care of it. And here I am, 2 months later, with an account that is STILL OPEN and has a service fee CHARGE on it. This is not a bank, this is a JOKE!
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October 2023 by Mamma Moody
I've had pleasant experiences from several tellers, and I've had not so pleasant experiences with one teller in particular. But Chanaka, the branch manager was absolutely condescending. There was an incident with a stopped payment on a check, stemming from an incident from 6 years ago. It's a long story but I honestly don't know why Chanaka works in customer service when you can tell he doesn't like helping customers.Good luck dealing with this branch, it's 50/50 that you'll get good service. The tellers that are helpful are great, but there's always a chance you might have to deal with the 2 unpleasant guys that are there.
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July 2023 by Soha Sharif
Very impolite manager. A very bad listener. She even didn't understand why I went to the branch.Very disappointing from Chase.
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July 2023 by Ievgenii Prylipko
Great customer service huge thank you to Chanaka, Michael and Briana
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June 2023 by Herbert Rodriguez
The Indian manger there is racistHe also violated the ADA ActReported this branchAll of you should to as they need to be taught ADA Act
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May 2023 by Sara Fletcher
Totally not the branch’s fault but I had a frustrating experience where I was not able to access funds from a new business account. They were very attentive and responsive in getting the situation fixed asap. Shout out to the manager Chanaka, and staff Briana, Josh and Michael. It was a team effort and they kept checking in to make sure I was being taken care of.I’m a new customer but while waiting I could see other customers knew manager by name. They seem to really care and do their jobs well, if you bank with usbank I highly recommend this branch.
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February 2023 by Teddy Breceda
Not sure about the other reviews, but I had a great experience-I was able to open a new checking account in about 20-25min with Briana. Great service, relaxed environment. Awesome change from my last 3 years of only banking online.
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June 2022 by Brett Galland
Ordered Euros, got pounds. Was charged three admin fees and it took three bankers to agree with me that I was not properly refunded.
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June 2022 by Анас Тас
I came to my appointment on time and they made me wait 40 minutes. Terrible service that don’t give a **** about their customers
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March 2022 by Omah G.
Worst bank in the world!!! Came to try to be a potential client. But one of there clerks who said he goes, by the name of Josh. Was very unprofessional and rude. Literally insulted me. Telling me I need to go cash it at my own bank if I don't like his terms of how he talks. I ask him politely to please don't talk like that. And be professional, As I had a check for 30k to make a transaction and deposit remanding. But as rude as he was and being insulting. It only make me ask him for my check back and walk out and do business with a better professional bank that won't insult potential client. Please invest money or have manager train there staff to be more polite and professional. I ask to speak to manager he decline and said there is no manager. That only make sense why this bank staff are not professional to potential clients. I'm really disappointed as a business owner to have to deal with someone like this.
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February 2022 by Ferd K.
Extremely rude stupid not educated manger and staff one star is too much for them for
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January 2022 by Bob Marley
Horrible experience I went In to cash my checks and they were telling me they don’t have money I said “how do you not have money it’s a bank” the teller said listen Karen I don’t need to cash you check go to your own bank… I tried to asked for his name and he was refusing to give me it WORST BANK
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January 2022 by Nick M.
I went in to exchange cash for quarters just a couple minutes ago. I live across the street and have been thinking about opening an account here. After wasting 15 min in line the teller explained that because I didn't bank with them, they couldn't complete the exchange. What a joke. I'll be sure to never bank here.
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December 2021 by Betty C.
Extremely rude tellers and it's NOT my first bad experience at this branch. Worst customer service I have ever received. They never have money to cash my checks and when I asked why they don't have money to cash my checks they are a bank? The teller answered by telling me it was IRRELEVANT and called me a "Karen" and to go to my bank to cash my checks, Therefore refusing me service. WORST CUSTOMER SERVICE AND BANK