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June 2023 by Maxwell k.
If I could leave 0 stars I would. This is the worst gas station I've ever visited hands down. The the little angry man that was working the cash register was an extremely rude and disrespectful individual who needs to be removed immediately. This location was also very poorly kept and smelled awful. Do not visit. Shell needs to do better!
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March 2023 by Rosa Conde
Horrible customer service
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September 2022 by Alexandros G
Very bad. Shady people behind the counter. They sound exactly like scammers. Avoid this place if you can.
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September 2022 by Alex Marooki
Very bad. Shady people behind the counter. They sound exactly like scammers. Avoid this place if you can.
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July 2022 by Bri Broz
The rewards card didn’t work for the third time I went here. I decided to go inside and the clerk was very resistant in assisting me. We tried two other methods and when I threatened calling police for fraud he became irate. I wished I recorded it. Next time. Oh! BTW the rewards suddenly worked.
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June 2022 by Tzurit Gilboa
Prices on the products are being changed at the register. And not getting adjusted even if the product tag mark cheaper price then what this roof guy said. On top of that the place look and small bad.
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June 2022 by Guy Gilboa
Went in to the grocery shop with my kids to get an ice cream, price said $1.50 each. At the register is $8 for 2I ask why it's state $1.50 each and you tell me $4 each. He came to the refrigerator to take a look , saw it in his eyes and still said in a rood way this is the cost. With 2 kids that's really want the ice cream they have chosen I couldn't leave unless I bought it for them. It's not about the money it's much more about the service and experience.
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May 2022 by Melvin S.
I pumped $116 worth of gas on my work vehicle, I walked inside the station to ask the rep if he could turn on the compressor. He refuses and states it cost a dollar. I tell him I just spent $116 on gas and says that was purchased an hour ago, I ask for a receipt, he ask to see the card I used which is a fleet/element card and I don't know which bank they use. He tells me he can't give me the receipt because I did not buy gas. Air and water compressor are required by law and should be available at no cost. I come here at least twice a month and so do some of our other fleet vehicles. Last time our vehicles will be seen us here and all for $1
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April 2022 by Nicholas Ewens
The person I was with had a bathroom emergency. The sign said customers only so we were going to buy gum and get gas there but the attendant said we can't use the bathroom. How rude. They should take down the bathroom sign alltogether if they're just not going to let anyone use it.
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November 2021 by Anthony P.
I normally wouldn't leave a review for a gas station but this place is on another level, Not only was the attendant very rude but it felt very unsafe. There was multiple homeless people everywhere some even had a fire going to stay warm which I understand but nothing was done in regards to safety for customers attempting to fill up gas, I am never coming here again I've been living in this area for a very long time and this shell gas station and there owner clearly doesn't care about their appearance and or the safety of their customers while filing up gas. I highly recommend no Woman come to this location after 10 PM it simply isn't safe
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June 2021 by Vanessa J.
This was the worst experience I have ever had at a gas station. After a long days work in ventura I stopped here to get a snack and fill up. I wanted to use the restroom first. The guy on this day 6/9/2021 5:15 pm was so rude and nasty told me restroom was for customer only. I explained to him the order in which I wanted to do things he went on for a couple mins before letting me in. I was so upset that he jumped the gun that I told him he ran me away now. He said I don't care and got up and change restroom to out of service. He is emotionally unstable he needs to be laid off to get some rest and see a psychiatrist
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March 2021 by James Nicholos
The gentlemen refuse to let me in with my service Animal And then threatened to call the police My dog is a certified service animal He was not misbehaving in any way that is under full control My dog is gentle Is neat in appearance A very well trained He refused to listen to even when I told him it was against the law not to Let me in And He was not allowed to refuse me because I have a service animal
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August 2020 by Cate C.
Gave him $20 cash for the cheap gas (87 octane). The pump charged me for the premium (91). When I brough it up with the cashier that it shortchanged me, the guy started arguing with me. Dude really? You scamed me out of like $2 of gas, but if you do that to everyone I bet you earn some nice extra income. So gross. Also WEAR YOUR F**KING MASK YOU DEAL WITH THE PUBLIC ALL DAY
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July 2020 by Hector Jauregui
Very unprofessional I'm a mail carrier and came in to buy water and the cashier was arguing with a customer (customer was being very polite) but the cashier wanted him to get out of the store so what did the cashier do? He kicked everyone out of the store even tho we all had our products in hand we had to put them back while he locked up.. it was 3PM
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July 2020 by Kelly F.
Beware of this gas station. Many times I have gone and only been given the option to purchase the highest priced gas. I made the mistake of returning because I had a fuel rewards incentive of 28 cents off per gallon. Well, it happened again, but today I went in to ask the attendant. He came out to the pump and had me go through the motions. As I told him what the screen was saying, he ignored me and just kept repeating insert your card. Don't take it out. I told him it said take out card. Thank you for coming. He ignored what I kept saying. Also, He didn't wear a face mask and reached across my body to grab the nozzle. Needless to say, it ended with me saying I would not be returning and him saying good. After leaving, I realized I had used fuel rewards, so that could be the issue here. Regardless, I would have appreciated some time and understanding. I also would have appreciated a refund as I ended up being charged for the higher grade of gasoline. If you see T Mobile Tuesdays touting Fuel Rewards, buyer beware!
