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November 2023 by Mahnaz G.
I give 5 star rating to Ivan because of his customer service and care.He is responsible, trustworthy and knowledgeable person I can trust.
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November 2023 by Gayane S.
They refused to take a dress back stating that "it looks like it was worn". The label had 2 return stickers, which means that the dress already was returned once before I purchased it, so basically they sold a worn dress and accused me of wearing and returning. The associate didn't listen anything I said, just turned her back and walked away- very rude and unprofessional
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November 2023 by J P.
I have been a long time customer of bloomingdales. I just bought an expensive trench coat today and tried it on at home, only to find a toothpick in one of the pockets (disgusting!) After some investigation I notice some other odd things like a tag cut off, where I'm assuming buttons would have been hanging. I have another coat from this brand and it came with extra buttons. This one did not. I didn't notice this at the store! This tells me someone either wore it and returned it (I asked the sales associate who helped me if it was a returned item and they said no) or someone who works at Bloomingdales-Sherman Oaks wore it. I'm disappointed because I have been looking for this coat/size but I will probably return it now. I can't even buy it from the brand because it's sold out. I spent too much money only to get a USED article of clothing. Do better Bloomingdales. You've lost me as a customer on higher end garments. If I want to buy designer, I'm shopping elsewhere.
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October 2023 by Roy K.
I've been using Sisley Paris skin care for almost year and couple month everyone asking about my secret for even skin tone and the glow all over , now it's not secret anymore Even I do my mini facial at home Sisley located at Bloomingdale's sherman oaks they do have all skin type Phyto- skin care amazing results The person super friendly always smile and looks happy just ask for Sisley represent ONLY I KNOW the prices little $$-$$$ but the products last long and results will show the different I get my whole skincare regimen twice a year and some products last more then 6 mother with daily uses Even I start use their body contouring care
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October 2023 by Nooneh K.
I do appreciate bloomingdales, especially since I figured out that I can't wear my favorite color, black, when I shop any more. I wasn't being helped when I dressed in black. I think b's staff knows what I'm talking about. I can't believe it took me years to figure it out. Shoutout to the friendly and knowledgeable staff!!! Carmen and Nona are my trusted advisors along with everyone at the Dior and Chanel counters
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August 2023 by Susan A.
Superb customer service by Greg on the 3rd floor Home/Kitchen Department! I had to exchange my defective Tumi luggage, and he went above and beyond to ensure I get my replacement on time. Wholeheartedly appreciate him, his professionalism & kindness!
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August 2023 by Allison R.
HATE bloomindales.. when you order online, they make you wait 3 hour until you can pick it up. this makes NO sense.. why can't you pick it up right after you PAY for it? worst place, never shopping here again. trash place.
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July 2023 by Dalton W.
We are giving them 5 stars because of Renda Mesbahi in the men's department. She was very helpful and went out of her way to help us find a Reis shirt. Great customer service.
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June 2023 by Bail B.
I have recently purchased a handbag online that cost over $1300 wanted to have it returned because we didn't like it. I print out a label that says to return to any Bloomingdale department store. I went to customer service the worker denied didn't want to return the package I asked for the manager the manager was so rude. Didn't want to return the package either. Told me to send it online return only which did not state that anywhere in the policy, this workers are unprofessional and rude. They need to be fired ASAP. You don't treat customers this way.
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May 2023 by Lisa G.
Kathy at the YSL makeup counter was so nice and professional. She helped me and my mom find perfect foundation which matched perfectly and the most unique lipstick. Kathy was courteous, attentive and caring. I have been to Bloomingdale's all my life, no other sale representative helped me and cared about my needs and my moms like Kathy did. She is a gem and best employee at Bloomingdale's. Thank you Kathy!!!
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May 2023 by Ken Graham
Everyone is very helpful at this store. My favorite store in the mall.
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March 2023 by Robbie B.
A hit! Yes, we're all shopping on line these days, but there is something nice about visiting a high end, old fashioned department store and being assisted by knowledgable staff. And you can try on everything before you buy. Solution: Bloomingdales! Not every Bloomingdales is the same. Here's are a couple reasons why this Bloomingdales is my favorite:1. Eat here! No matter how you slice it, department store restaurants are fun. You won't find a place to eat at the Glendale or Beverly Center Bloomingdales, but this one has their signature restaurant "59th & Lex" and the food is good! 2. The third floor! Other two-story Bloomingdales don't have all the stuff this one has on the third floor -- housewares, decorative stuff, kitchen appliances, candy, holiday stuff -- it's all up there with bedding. I'm a fan of Wolf kitchen appliances, and they've got 'em. Red knobs. IYKYK. 3. Men's shoes. The best selection of our local Bloomingdales. Super friendly staff in that department. They are so used to fake returns, they're delighted to see a real customer. Don't buy shoes to wear to the wedding and return the next day. Ugh. 4. Cosmetics. Yes this is at all the Bloomingdales but they're so nice here. Unlike online shopping, lots of free samples with purchase. Great selection from the Tom Ford line at this location. 5. Nespresso shop inside the store. Third floor! Yelp tip: join their "loyalist" club (free) and earn points on all purchases.
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February 2023 by Vida G.
Maria and Julie at Lancome were so kind and helpful! Both ladies are truly passionate about makeup and skincare and know so much about Lancome products! I learn more about makeup from these gifted and enthusiastic ladies than any overrated celebrity makeup influencers!
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