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January 2024 by Glenn H
They are very nice , but care about their bottom line more than anything else,
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December 2023 by Meg
So many red flags from this place.
- They don't allow any clients in the room during your dogs PT sessions or the consult.
- After your $400-ish consult they email about literally 50 pages of PDFs, but no rough outline of what the PT plan will be. I called for clarification and all they sent was a vague email about what exercises they may do.
- After the consult, if the vet recommends 6 sessions for your pet, they all have to be paid for up front and are non-refundable, even though they told me on the phone that they are in fact refundable. The agreement they sent me stated otherwise.
- They require your dog be on an outdated parasite medication to do hydrotherapy (as well as flea, tick, heartworm and up to date on vaccinations). My dog has IBD and can not take chewable parasite medication, so he was unable to do hydrotherapy which was the only reason I brought him to Paw Rehab.
- I booked my dog's appointment 3 weeks in advance. I never heard any follow up from Paw Rehab. I called the day before his appointment, turns out he would not be allowed to do hydrotherapy as he can't take their required parasite medication. They never contacted me to ensure he was good to go for his appointment.
They're now refusing to refund me for the consult even though they have such strict and unusual requirements for hydrotherapy that were not communicated to me until the day before his appointment. It is not common for PT places to require so much for hydrotherapy, especially an anti parasite medication. My vet told me my dog should not be on a parasite medication as it could cause an IBD flare up for him.
They wasted my time, delaying my dog's care, and my money back their unusual policies and poor communication.
I’m now paying another $350 for another PT consult at CARE where they allow clients in the room and dont require random parasite medications.
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November 2023 by Bobby M.
So many red flags from this place. - They don't allow any clients in the room during your dogs PT sessions- After your $400-ish consult they email about literally 50 pages of PDFs, but no rough outline of what the PT plan will be. I called for clarification and all they sent was a vague email about what exercises they may do.- After the consult, if the vet recommends 6 sessions for your pet, they all have to be paid for up front and are non-refundable, even though they told me on the phone that they are in fact refundable. The agreement they sent me stated otherwise.- They require your dog be on an outdated parasite medication to do hydrotherapy (as well as flea, tick, heartworm and up to date on vaccinations). My dog has IBD and can not take chewable parasite medication, so he was unable to do hydrotherapy which was the only reason I brought him to Paw Rehab.- I booked my dog's appointment 3 weeks in advance. I never heard any follow up from Paw Rehab. I called the day before his appointment, turns out he would not be allowed to do hydrotherapy as he can't take their required parasite medication. They never contacted me to ensure he was good to go for his appointment.They're now refusing to refund me for the consult even though they have such strict and unusual requirements for hydrotherapy that were not communicated to me until the day before his appointment. It is not common for PT places to require so much for hydrotherapy, especially an anti parasite medication. My vet told me my dog should not be on a parasite medication as it could cause an IBD flare up for him.
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June 2023 by C S.
Brought our puppy here for rehab after a luxating patella surgery. We actually checked out another facility prior to this one but this one by far seemed the most sanitary by miles. I will not name the other popular facility of the westside.We were also fortunate to schedule our puppy's rehab plan on days when his surgeon, Dr. Little (best surgeon!!!) is at this facility to oversee his rehabilitation.Checking in and out for sessions are really quick and easy. The staff are super nice and friendly. My puppy who is usually very stingy with his kisses, gives them out to staff like a free for all.
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June 2023 by Mark Wolfson
Excellent service and attention to my digs needs.
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December 2022 by Vickie B.
A neighbor highly recommended Paw Rehab. It took us a while to get in, but the experience with the doctor, Caitlin and all the staff there has been tremendous. I wasn't sure how a big, bouncy Lab would respond to massage and acupuncture, but his tail is wagging and he has a big grin on his face from the moment he arrives. He absolutely adores his therapist, Caitlin. Everyone here takes time to walk you through diagnosis and treatment options, and I receive an update from the therapist each time. We are so grateful for the folks here!!
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October 2022 by B A.
The staff and doctor Bach are amazing. I have been taking my Bailee there for couple years off and on. Came back recently and Bailee gets the professional therapy she needs. I can tell she moves more at ease and feels more condestable. More energy. My Bailee is almost 11years old. Dr Bach even told me to get my Bailee an ultra sound due to her history of cancer and I did and found a mass. Without the doctor going over and beyond I wouldn't have caught this potential cancer mass. Thank you Paw Rehab
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August 2022 by Randy S.
This review is long overdue. My 17 year old mini pinscher mix has been coming here for the past 3 years and when she started she could barely walk/stand. Although she is 17 years young now she can walk thanks to the care and treatments (physical therapy and acupuncture) given to her by DR Bak and her dedicated team. I'm super thankful for everything they have done for her to this day. Dr. Bak thank you for caring about Nina I have always felt their is a true connection between you and your furry patients. I recommend this place to all. Thanks, Natalie and Family
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June 2022 by Jennifer Emett
Wonderful, caring staff. Seem knowledgeable and explained things clearly.
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June 2022 by Gary Fradkin
Great staff. Really cares.
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June 2022 by Steven Sardelli
I'm on the wait list for an appointment but they are highly recommended. I appreciate how quickly they responded to my questions regarding acupuncture.
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September 2021 by Peter V.
The care given to our beagle Peaches has been incredible here. Extreme lower spinal pain and a sagging tail have been treated with therapy, acupuncture and loving care by the staff here. Her pain level is greatly reduced, tail is on the rise again and she's a confident, energetic pup !
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August 2021 by Heath B.
This place was amazing. Great customer service and lots of kind and gentle care for your pets. They also helped my dog get through the initial stages of recouping from her shoulder surgery.
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June 2020 by Anita CB
Excellent staff they were so sweet with my Millie
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June 2020 by Rp Milan
Dr bak and staff were amazing they helped my little man bentley . Unfortunately bentley was called to heaven but i am grateful for the extra quality time i was able to spend w my boy .thankyou from the bottom if my heart.
