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September 2024 by Ang Mart
Min-so supervisor or owner.
I am writing to express my deep dissatisfaction with the conduct of one of your store managers, Zina, during my recent visit to your Sherman Oaks store .
During our visit, my children, who are very well-behaved, were playing, trying or touching a plush toy, when Zina store manager approached them and rudely instructed them not to touch anything. I was not right next to my kids but was watching them from a short distance. I found her tone and approach completely inappropriate, especially when addressing young children who were doing nothing wrong.
When I approached her to suggest that she be more polite in the future, Zina shockingly told me, "You better watch your kids and get out of this store." This response was not only rude but also highly unprofessional. To make matters worse, as my family and I were leaving, I noticed Zina laughing with two other employees, which I found disrespectful and offensive.
This kind of behavior is unacceptable and does not reflect well on your brand. I strongly urge you to address this issue with Zina, as no customer should have to experience such rudeness, especially in front of their children(my son has a sensory issue, he loves to play with plushies , but he is well behaved he know what he can’t damaged them ) .
I expect that appropriate action will be taken to ensure that this does not happen to another family in the future. I hope you understand the seriousness of this matter and look forward to your prompt response.
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August 2024 by Michael Miyashiro
Terrible customer service! The cashier gave me the incorrect change and I was fairly civil about asking her about it and she became incredibly rude and accusatory. The only reason I am giving them two stars instead of one is that the manager was civil and apologized for that young lady’s rudeness. But it is a lesson for me, I will only pay with a CC from now and you should too.
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July 2024 by ucla kitty
Dear Miniso, Sending our most sincere thank you to Mr. Faustino who is the Store manager of the beautiful Miniso ~ Fashion Square Sherman oaks. The store is so beautiful. Very organized and stocked with many items. We came to purchase Hello Kitty items and found everything we were looking for. Was happy to see the many cute Disney products. The customer service was superior. Faustino and his staff were friendly and kind. Thank you so much . Looking forward to coming in again. Warm regards, Ruthie & Nancy
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January 2024 by Alizul Z.
Kawaii, that's the word that describes the feeling of this adorable store. It's oozing with cute plushies, Asian snacks, kitchen gadgets, car accessories, everything you could could think of, & more. I did notice that they do not carry my favorite kind of Re-ment brand miniatures, though. Those are usually at Tokyo Life Style stores. Everything is also very pricey, as sweet as all the items are. I didn't want to spend almost 30 dollars for a single item. The customer service was alright but nothing to snooze at. I imagine the employees are very stressed dealing with the long lines and constantly reorganizing the merchandise. Overall, I have a soft spot for all things Kuromi and Sanrio, so I always stop to look around, but I rarely buy anything.
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January 2024 by Nutella S.
Good store has very cute and nice products but one problem the portable chargers dont work i dont know if its the type of phone i have or if its the product itself but overall nice store
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December 2023 by Iris R.
Found several items marked at a certain price. At he register, items were ringing up at a a higher price. Employee refused to honor marked price, even tho all items were miss-priced and said there was nothing he could do.
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November 2023 by MirandaRivera5
Omg my kids love this store, the prices are really good!
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November 2023 by Novali P.
Went in here yesterday night and everything was fine. I bought my things and left in a hurry since I needed to be somewhere but when I was checking the prices on my receipt they charged me 2x on an expensive item that I bought. I should have checked sooner but I was really upset that this happened. Never coming here again.
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November 2023 by Julian Moufarrej
Great store with unique products
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August 2023 by Brandon
Cool place but still not exactly sure what to call it. Lol... Random goodies from the East? Back scratchers to Anime pillows and Asian snacks. Kids and teens sure seem to like it. Maybe that's why they exist?
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July 2023 by Ellen k
Can't help loving this fascinating store!
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July 2023 by Ahmed J.
Probably the best miniso I've ever went there stuff is actually up-to-date and cute. There were so many things to pick from I kept on circling the shop. 10 out of 10 seriously recommended it.
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June 2023 by Joy A.
I really love Miniso! One thing I have to remember is that it is not the same price point as Daiso so expect to pay retail price. It is priced reasonably so this is where I come to shop for gifts. It's smaller and more curated than a Marukai store and a couple of degrees above Five and Below. Many of the products are Japanese-influenced and it ranges from cosmetics, collector toys, stationary, home goods and snacks. In recent years, the stores have been heavily leaning towards licensed products such as Sanrio and Disney which is why you tend to see it in the front while the other generic items are in the back. The Sanrio and Disney license as well as their stationary and cosmetics are the main reasons why I come here. If you have been to the Miniso in New York, this location is nothing like it. It is smaller and more generic. But overall, it's a 3.5 to 4 star for me for inexpensive kawaii gifts.
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May 2023 by James Newell
Great selection of toys to candle and candies. Staff is always friendly.
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May 2023 by Luiza L.
Would like to address the fact that this store was blasting expletive music. I approached the sales person and told them that they carry children's items, for which we were in store. She told me it was company's radio station and she has no control over that. Really Miniso? Is your store policy to run music with obscenities?
