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July 2024 by HipHopDance Eliana
They have good black friday deals. I don't normally shop here to be honest but they had under $10 tops.
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April 2024 by Elle L.
After over a year of -both our friends and us-totally boycotting this store, we had to return to this store in search for a size exchange. To our big surprise, store looked organized and clean and the people working there looked and talked in a decent manner. Huge change!!!! Samuel Cruz ( one of the managers) , a very pleasant , professional AND polite gentleman assisted us and did his utmost to locate the size we needed . Seems the company is finally coming to its senses by doing some damage control by bringing professionals instead of those thugs it had hired in the past who did nothing but damage H&M image. We hope that is the case. i
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April 2024 by Armine Gasparian
This store is closest to my home, so I go there. Everything is fine, the only thing is that there are no clothes for a child of 12-13 years old.
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February 2024 by Amb Breezy
The female manager was the rudest. I can not believe I was treated so poorly by a store leader. I went to exchange an item due to incorrect size and had the hardest time doing so. I understand H&M has updated the policy for return/exchange without a receipt. However, working with a customer who is a member of their reward program I would expect better customer service. I was able to find my digital receipt to make the exchange. The manager still failed to bag my items, say sorry for the inconvenience, or thank you. I will not return to this location again.
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February 2024 by Pegah Maleki
I had an unpleasant experience today in this store (H&M Fashion square in Sherman oaks)It’s almost 8years that I shop here and I have my dog always with me with the stroller. She is emotional support animal. I never had problems at all during these years. Today When I was waiting in line my dog barked a little bit and one of the cashier complained about the barking and said next time I have to leave the store. That was so RUDE. I work in a bank and I know what customer service should be. I wish I knew her name. That’s not a good way to treat a customer. Showing this much of attitude and rudeness to a customer is unacceptable. I hope the store manager takes some serious action about it. I will give ZERO to this store and of course to her.
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November 2023 by mars way
Closed fitting rooms at 7:40? That’s ridiculous
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October 2023 by Katie C.
If I could give it zero stars I would. The Manager (Ashely) refused to take back my online returns because it would "hurt the quota" for her store. She said that she wouldn't take back anything over $50. I had all my receipts (3 separate orders") and am a HM member. She finally agreed to process 1 return and said I could go to another store to return the others. As if that's convenient? She showed me on her in-store receipt language that she could refuse to return "excessive" returns. $50 is excessive? Not to mention that the vague language is only on in-store receipts and is not posted in the online return language. I will be making a complaint to corporate.
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September 2023 by KIM
Cool and had good stuff just the prices that were ? ?
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September 2023 by Ian Taylor
Clothing is horrible over the past year. So cheaply made! I left once again with nothing since they only had most items only in size small. Not coming back ever! Everyone who works here looks miserable. Don't worry we understand why. Thank you Google!
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September 2023 by Kim Ebe
Cool and had good stuff just the prices that were ? ?
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September 2023 by kamal thind
Best store ever
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August 2023 by AKYM
As always beautiful clothes
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August 2023 by Leticia M
lots of nice things an affordable prices, really organized.
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August 2023 by Jidorea A. Woods
Love the deals
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August 2023 by David li
Beautiful brand
