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August 2024 by Miguel A Arias
I have the worst experience...I'm trying to cash my check ..but the cashier dont wants to cash it...aline that's the name of the cashier...she said the check is not good..I asked her why..but she said ..your company knows...I'm Spanish and I feel like act of racism
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March 2024 by Crystal Hernandez
Always have only one or two bank teller and they are rude
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February 2024 by mehmet yalniz
The worst bank you can go in your life you can never get a service at business client line you’re kind of selected if they select you you get service otherwise you have to wait on regular lineTellers are very friendly, but the managers are not good.
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November 2023 by Pavel Indigo Poet
the worst business customer service!
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October 2023 by Solveig
The manager, Aida is incredibly rude. She made a handful of assumptions about me while I was here trying to withdraw money. She was condescending and verbally insulted me multiple times during the first 10 minutes I was inside this branch.She also did not instruct a male client to stand in a different line when he jumped in front of me... but abruptly told me I was in the wrong place when I stood where he was standing before the teller chose to serve him before me when I was standing in the right place in line.
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April 2023 by Ellyn H.
Poor Customer service at tellersCustomer service at Tellers are unfocused / distracted
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December 2022 by Ane V.
I used this Bank years ago and so far I had a good experience. Last night around 8ish in the evening, I just remembered that I have some cash to deposit. Good thing I was still around the parking lot so I just walked. Upon arriving at the first ATM - it was not working. Good thing there are 3 more that are performing. I went to the opposite side since it wasn't occupied. I was done in no time. Using the ATM was fast and efficient. It is well lit and the area looks safe.
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November 2022 by Franklin M.
How does someone review an ATM service when the bank is closed. They had plenty of machines in this busy area and the right ten dollar bills that I wanted so yes good for them and great to have so many machines available.
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October 2022 by Aramis D.
Rude teller that made depositing cash into my account extra work while providing a lecture to me on how to do it next time. Haven't had that problem at other locations, normally depositing money is a pretty simple job but I guess for some it isn't.
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October 2022 by Nae N.
Everything about Bank of America is HORRIBLE and always has been since as a child all I heard were horror stories. Unfortunately, I received a check from a Bank of America account and have called all day various locations and no one answers. I don't know how anyone would ever have an account with the horrible reputation !
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October 2022 by Nicolette Santino
Horrible customer service. I tried to exchange over 400 Pounds. The older female bank teller with black hair told me she couldn’t find the picture of the pound in the system and therefore couldn’t exchange them.She said, “I’m not seeing a picture that matches. Maybe they’re not from England? You can’t exchange it here.”I respond with, “I thought I got it from England. Can we figure this out?” And she literally responds with “No.”During this whole conversation, the rude teller next to her keeps repeating to me “No! if it’s not in the system, we can’t do it. Go to the LA currency exchange.”Confused as to why they couldn’t help me figure this out, I go home, look closer at the pound notes, and see it’s a Scottish pound.Those bank tellers would rather rudely brush me aside, turn me away, instead of looking closer at the notes to do the exchange.I asked them to help me figure it out, and they said no.Never coming back here.
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August 2022 by Den Plachinda
Worst service ever.
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August 2022 by richard leiva
Not close at 1pm
Close at 12 pm
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March 2022 by Elitta A.
Leo thanks so Much for the help u gave me especially when u had customers waiting U saw how I was in need and helped me tremendously I hope all bank workers are as human as u are and such a nice person that understood my situation!!! god bless and thanks again
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February 2022 by J Reeves
I used my atm card here on 1/17. I just found out that everyday since there has been an inquiry and yesterday when when I had a direct deposit I had another inquiry and then my money stolen. HOW DOES THIS HAPPEN WITH A BANK ATM?? This was not some shady gas station. I rarely use this card and this is the only place I have used it in at least 3 months. Unacceptable. Now I have to wait 10 days for an investigtion.
