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January 2024 by John Lee
Great very user friendly.
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December 2022 by Michelle K.
Worse customer service. Received a jacket as a gift. I had the jacket and the receipt. They refused to give me credit or allow me to return it because it was not purchased from their location. Really! And I called before hand and was told I could return it there because it was purchased from the All Saints department in Bloomingdale's in Century City. Makes no sense and of course there is no supervisor there. Do not buy from this company. They are a ripoff!!
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March 2022 by Elizabeth A.
Have recently shopped this department 2 weeks in a row and I would not buy anything here . I literally rather order online than bring my item to the counter to pay for. 3 people were work there today and not one associate even looks at you. It's sad because I like the styles a lot but just the attitude makes you want to buy another brand . I was looking for a jacket or coat and tried on a few but they didn't have my size out. Not one person asked if I needed a size etc. I rather buy online, no attitude and at least you don't feel ignored and disrespected. Considering how business is so challenging, I am shocked that these associates / managers are still working here and run this department in such an inefficient way.
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July 2021 by Don Smiles (The Don Killuminati)
Out dated attire
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October 2020 by Michael
Best brand in the land.
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August 2020 by The Don Smiles
Out dated attire
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October 2019 by Raul Rufo
Like the leather jackets
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September 2019 by Monica G.
I needed to buy denim jeans, which I'm very picky about, and Rose helped me every step of the way. She was beyond helpful and knowledgable. Definitely only coming to this store for my jeans. Thank you so much!
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June 2019 by Rochelle S.
If I could give 0 stars I would. I went in to Bloomingdale's in Sherman oaks to purchase a pair of sunglasses today. I was looking at the sunglasses and found a few pairs that I wanted to purchase. 2 employees were standing at the cash register talking. They didn't acknowledge me for about 5 mins. Then they looked at and then turned away. After ten mins I ended up taking a pict of the glasses so I can purchase them somewhere else. They approached another lady to see how she was doing but she was also holding a Louis Vuitton purse and dressed very nice. Sorry that I didn't look the part or being the type of race that you thought deserved to be helped. I would never go back to this store!
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June 2019 by Debbie J.
I really wanted to purchase something in the cosmetic department yesterday, 6/20, at about 1:30 pm. I wanted to look at something at the Guerlain counter, which is in a corner of the Dept next to Clarins. I was one of about 4 customer in the entire dept. there were 3 older sales associates behind the counter watching another help a customer. I have nothing against older sales people as I'm up there, too. I stood and waited for several minutes, at least hoping to be acknowledged. Nothing. I actually wanted to BUY something! Finally I walked away. What rude, uninterested people. I'm hoping the Dept Manager sees this and has a heart to heart with them. In my opinion this episode should be documented. Could be a reason their business isn't what it should be.
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June 2019 by Ryan M.
I purchased $2000.00+ Tag heuer men watch the one in store was damaged and they told me they going to send me new one and after 10 days i received used watch with a lot of scratches and i didn't take it. Customer service first told me they were contact me in 24 hours they didn't and i called again and they told me some one going to call me in 72 hours after a week past no one has call me yet and it's really sucks. They run my credit i was approved on 6/4/2019 & today is 6/19/2019 and i haven't received my purchase and no contract also from customers service. I was at store and want to talk to manager (Anet) She told sales person(which he was very professional)on phone she can't come to talk to me and she will call me tomorrow and i left the store so unprofessional.
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June 2019 by Cherry P.
Went to pick up a bottle of cologne for a friends birthday gift. They lady that assisted me showed me a few men's scents. Ended up getting Marley Godolphin this scent is AMAZING I can't get enough of it. My new go to for men's cologne. It's not cheap either $300 a bottle, but I swear it's Sooooooooo worth it. Even gift wrapped it nice and pretty for me. Thank you.
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May 2019 by Erika S.
Hands-down one of the best experiences I've had at a department store. I needed to have an item wrapped 15 minutes before they closed. They were polite, kind and wrapped the gift beautifully. I would definitely have some thing wrapped here again. I didn't purchase it at Bloomingdale's, but they treated me so well that I wish I had. Thank you to the lovely ladies in gift wrap. You made my gift even better.
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April 2019 by Catherine N.
Why is it that everyone that works at Bloomingdale's pretends they don't work at Bloomingdale's? Their customer service is AWFUL. I've been meaning to write a review for a while, given that this has been my experience time and time again. My experience today was the impetus for this review. I had several items to return and an online order to pick up, I also wanted to purchase several belts for my fiancé. I started in the customer service department. It took awhile to be helped, and the woman wasn't particularly nice or welcoming. I picked up half of what I had ordered online (the other item wasn't actually in stock despite being advertised as such, so it is being shipped separately.) I was told that customer service does not take returns. What kind of customer service is that? I had to go to two separate departments to make these returns. The first return wasn't an issue, aside from having to wait in line. I went to the shoe department to return a pair of shoes that didn't fit. The saleswoman was ringing up one customer in front of me, so I waited patiently behind. When the customer in front of me finished her purchase, the only saleswoman at the counter rolled her eyes at me and walked away, leaving me there with no one to help me. I was prepared to purchase several Ferragamo/Montblanc men's belts. Once in that department we waited for awhile looking for someone to help us. When a salesman walked by, he made eye contact with me and hurried away as we were trying to get his attention to ask a question about sizing. We then went to the cash wrap, where a lady was typing things into the computer. She also knew we were standing there waiting, however did not acknowledge us at all. We ended up leaving empty handed. Guess I'll go to Nordstrom and Neiman's instead.
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March 2019 by Kate L.
People wonder why department stores are closing left and right. I had a $40 store credit to Bloomindale's. I bought 3 $40 dresses online, used the store credit and paid the rest on my credit card. I returned 1 of the dresses (didn't fit) and the only option the computer gave the cashier was to give me my store credit back. What's the point of credit if you can't use it towards the items you want to keep?! So what, I spent $80 of my own money for 2 dresses and are now left with a $40 credit to a store that screws their customers like that? NOPE! I'm returning everything and selling my credit on raise.com.
