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April 2023 by A. R.
Probably the worst pharmacy experience, not just once, not even twice, but almost always. And I live out here, so that's saying something in terms of how often we have to use this place. I was actually denied my medication by the pharmacist because he didn't agree with the medications together, even though they were written by THE SAME DOCTOR, the same day. I understand some medications can be harmful when taken with certain others and getting medications from different doctors makes this a real issue, but this wasn't the case. He thought it was overkill. He is not a doctor and needs to stop acting like one. Thankfully, my doctor called and told him I needed them, and wasn't very nice about it (probably didn't like being questioned by a pharmacist lol) but guess what that did? Made them magically "run out" of the medications I was just being counseled on (he had both of them in his hand before the phone call!) I had a similar experience a few months back. One of the pharmacist assistants was being extremely rude, so I gave her the same respect. About 5 minutes after our little verbal "dust-up" she flung open the side door and rudely scoffed "we don't have your medications" and slammed the door. Myself and two other customers who were waiting started laughing in disbelief and then we all heard the assistant call out "****** from back behind the counter. Sadly, the pharmacy isn't my only issue. Now the store itself has taken a hard hit when it comes to stock. I'm not sure if it's bad ordering, or bad drivers/workers, but items just aren't on the shelves. The feminine hygiene area is almost always empty. As were most of the diapers (baby's lol). Toilet paper and paper towels were hardly stocked as well, and I understood during the Pandemic, but it's 2023... No excuses now. A couple of the front store staff are wonderful. Over-worked, but helpful. But most of the workers simply don't care. We stood in a line of about 12 people with one girl working two registers while calling for someone to come help; a younger male casually strolled up, *on his phone texting*, and took his time opening a third line. He checked out 1 to her 4, because he was still texting while we waited. The group of people I was in line with were baffled. When I was working retail, man, I would have gotten chewed out by my boss! But where was his? Food for thought (especially after reading all the reviews, which are almost all 1 star); Start fresh at this store. Managemant included. This store is a disgrace to the Rite Aid brand, with the exception of the 1-3 good employees. this store rates a 0 on many locals lists. Bad training breeds bad workers, so it needs to be ripped out - root and stem. There are so many people looking for work right now, and much of them would probably work better and harder than what's been displayed at this location. When you take your job for granted, the store suffers. Get your s*** together Corporate. This store needs your attention
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May 2022 by Sarah Andresen
This pharmacy is absolutely terrible go ant where but here
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March 2022 by Amber C.
This particular Rite Aid pharmacy has horrible staffing. Their hours are horrible compared to other local Rite aids, closed on the weekends, during the week they close at 6:00 pm. After they totally disrespected my mother, treating her as though she was a huge inconvenience for asking if her prescription was ready. I ended up calling back an hour later for my mom, only to be treated the same. There was a mix up that was completely their fault, it could of been totally avoided if they would have taken a moment to do their job. Needless to say, I will be taking my mothers 14 years of business with them elsewhere.
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March 2022 by Rachel N.
This Review is for the Pharmacy. Terrible experience and getting your prescriptions filled are like pulling teeth. I switched to my Husbands insurance and didn't have a problem filling my prescriptions last month. My husband went in for me today and they told him they didn't have insurance on file but he can pay full price. He comes back with the insurance information and now they have to call the doctor for "Age Verification" before it can be released. He comes back a third time and the lady told him "Well you didn't tell me you wanted to Authorize it." I've been on the same medications for over a year and a half. It should not be this difficult to fill prescriptions. I finally got one out of two prescriptions I needed. I wouldn't have gotten anything if my husband didn't put up a fight. Save your time and effort and go to a different Pharmacy.
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March 2022 by Sarah J.
Worst pharmacy ever and getting worse every single day I have had the same prescriptions for 6 months sent to this pharmacy... my prescription was due tomorrow since they are closed I asked them 1 week ago to fill it today they said not a problem I showed up ro get my prescription was told to sit and wait and it would be filled an hour goes by and I'm get back in line to ask what's going on and then they decide to tell me they no longer have enough to fill my prescription and that I have to wait til Monday... I told them I would be out by tomorrow and they said I don't know what to tell u SERIOUSLY WORST PHARMACY EVER WITH THE WORST PHARMACIST EVER... I'm not transferring all of my prescriptions put of this pharmacy and away from their incompetent pharmacist!
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February 2022 by Nicholas D.
the pharmacy wont transfer my pain pills to a near by store and kept hanging up on me more than 15 times left me on hold for 45 minutes and I have a broken back need meds in extreme pain but they don't care very rude fat girl works there thats why I moved from Shasta Lake red necks everywhere she should be fired get more help to answer the phone thats what most people woul;d do not let someone hang up on customers who need medicine and are in pain very sad what is going on thanks to Biden Lets Go Brandon and FRA rite aid
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January 2022 by Cassy W.
If I could leave no star or even minus star I would. My daughter has a nasty case of pneumonia and her doctor called over her prescription to the pharmacy at Rite Aid on Monday. I came on Monday and they closed early, came on Tuesday and it wasn't ready they said I would have to come back. Came in today, Wednesday at 3:00 pm and it's STILL NOT READY!! When I asked the girl when it would be ready the girl said she had no idea because the pharmacist had 2 vaccines to do first. Ummmm I'm not picking up some random medicine it's for PNEUMONIA!! It's in her lungs!!! This is so unacceptable! Rite Aid get your sh*t together.
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November 2021 by Jennifer M.
Rite Aid pharmacy hours are 9:00 am to 9:00 pm it is stated on their website. Lately the very rude employees there close whenever they feel like it. A couple days ago..i couldn't get my prescription because they decided to close for lunch from 2:00-3:00. Tonight I get a text at 6:46 that my prescription is ready..send my husband in to grab it and when he gets to the window the woman tells him they are closed..the pharmacist is gone..this is at 7:00pm. What is going on with this place? So unprofessional in their snarky attitude and not keeping stated hours.
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November 2021 by Tina T.
Very disappointed in the on line vaccine scheduling. I made appointments for Covid 19 booster shots for my husband and I and RiteAid said if they didn't send an email to me then no booster shot. This is not a good policy, not everyone has email. Not only did they refuse the booster the customer service was atrocious.
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September 2021 by Gabby D.
I was not treated very well at this location. I do not recommend it and they are not trustworthy blabbing medical information allover town. I would not buy from them.
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March 2021 by David C.
The pharmacy has problems. I call and When someone answered they said "rite aid pharmacy hold please and put me on hold. RUDE. Be more sensitive to our needs. Maybe say can you hold for a moment or something not just right aid hold please. Then the call disconnected. I will now be changing my prescription to a new place. They do horrible with how they work.
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February 2021 by Annette A.
None of the customer except me, wear masks. I asked the cashier if they enforce the mask? Cashier said, "no, Redding doesn't follow the CDC guidelines. We are not strict with covid rules. Boom!!! There you have it, if you want Covid then go to Rite Aid. No masks and they don't mandate it in lake Shasta, Redding.
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February 2021 by Cyber T.
Incompetent of their job. When told to fill all meds on file they make to many mistakes. Over the phone they get an attitude easily. Bad pharmacy. Switching to CVS on Lake Blvd. soon!
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November 2019 by Sheala B.
The pharmacist there are the worst kind of people. My mom was trying to figure out what was going on with her prescriptions and Terry got another person on the call and my mom could hear them laughing at her and making fun of her.
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February 2019 by Starlene C.
I couldn't give less then one star....this site in highly incompetent. The Pharmacist looks at you like a lost child. They've NEVER gotten my Rx right here. I gave them a year...too long. Bye Felica. Rite Aid fix your mess. Do NOT go here. I've still not received my inhaler. Six weeks ago I asked for it. They won't fill a Rx if you don't specifically request that Rx. If your doctor sent something you don't know about...forget it. And the Boss just stares at you. He gave me a shingles shot that almost sent me to the hospital with reaction...he couldn't care less when I informed him.