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August 2023 by Brittney Dillion
The best in the North State!
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July 2023 by Lisa C.
What a disappointing experience. We made a special trip to Shasta Lake floors. There was one other couple in the store and we believe 2 employees. One employee helping the couple said hello but he was busy helping them. There was another guy sitting behind a computer that never even acknowledged us while we walked around the store for 20 minutes. We ended up walking out. We drove back into Redding and went to Factory Flooring outlet and we're greeted and helped immediately by Rick resulting in finding a carpet selection to order within about 15 minutes. Don't waste your time making trip to SLC. They must not need the business.
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June 2023 by David Dillion
Shasta Lake Floors is the best store in the northstate for all your flooring needs. With the best prices and best products, and the north state's best installation crews.
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February 2023 by Shelly M.
I called and asked if this company restretches carpeting and asked them to come take a look at mine. The woman told me she would pass my message along to an installer. A week went by and Pete called and set an appointment that afternoon for a "little after 5". Pete did not show up. I called the store the next morning and Pete returned my call and we rescheduled for between 4 and 4:30. Pete did not show up at our agreed upon time again. I waited 45 minutes before calling the store where I was transferred to Pete after I expressed my irritation at being stood up 2 days in a row. His attitude was I must be mistaken about the appointment time and I assured him I was not and that this was the second day in a row they had stood me up and that I felt they were very unprofessional. As a secretary by profession I schedule meetings all the time. Instead of being apologetic for not showing up twice I was told I should just take my business elsewhere. So when you're considering choosing this business to sell and install your flooring please consider their treatment of me, a prospective customer. If my carpet could not be stretched I would have considered replacing my flooring. Now, I will share with all of my contractor friends how I was treated and also share with the high school office staff that I work with that I was stood up once again when they ask me how my appointment went with Shasta Lake Floors. I live in Shasta Lake and would like to have kept business local. So much for that!
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December 2022 by Steph G.
Engineered would started to come apart in several places. Called and made three appointments over a period of months for Pete to look at floor and he never showed. I took time off from work and three times a no show. No call to explain. He had his assistant come out in a fourth scheduled appointment and we were told that Pete would be with the assistant and yet again was a no show with Pete. Pete actually yelled at me over the phone when I told him I was extremely disappointed that he has missed every appointment. He did call back to apologize for yelling but he has never made an effort to repair my floor. We have had two expert floor inspectors out and they both agree that the floor needs to be repaired. I have never left a negative review but this is so disappointing.
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July 2022 by Heidi Rosello
Very friendly and accommodating.
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January 2022 by Emily H.
I'm going to make this short and to the point. Upon meeting the the owner he appeared to be honest and attentive to our customer requests. This many bad reviews doesn't happen on accident! It all went bad when the work began and we realized the owner had not listened or taken notes on any of the requests we made- flooring facing the wrong way, the wrong baseboards, baseboards unfinished - nail holes only filled after a phone call and no touch up paint even though owner promised they would, etc. Call someone else. Get a second opinion. There are so many other companies and individuals that want your business and are honest, respectful and are great at their trade!
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November 2021 by Jennifer G.
Shasta Lake Floors had excellent customer service and the floors they replaced in my house are perfect! They listened to what I wanted/needed and came up with a plan and very fair price for all the installation. I would highly recommend them!
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September 2021 by Maureen Brown Sechrengost
Well, here I sit in my house with almost all furniture moved out in preparation for my new carpet that is NOT being installed by Shasta Lake Floors today after waiting 5-1/2 weeks since ordering it. Yesterday I received a call to confirm the installation, then got another call that they don't really have my carpet... but they have one that "looks like it." After a visit to the store where no apology was offered, and a refund of my deposit could not be made because nobody there knew how to do it to a card, and then some phone calls with Pete, the owner, we were left with the choice to take the lower-grade carpet they had in stock (they claim to have accidentally installed our carpet in another house) with a few hundred dollars discount from the $3,200 job) or wait while they re-order "our" carpet. No apology, no offer to discount for the extra wait time and the fact that we have to move our furniture back in and then out and in again... no indication that they care a single bit about the inconvenience to us for their mistake. We said, "No." We don't want to work with them anymore. Hopefully, my deposit will be returned via a check in the mail. I'd better get to work now, putting our house back together and go back out to start the whole process again that will take another 5-1/2 weeks. I am so disappointed.
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September 2021 by Susan L
NEVER EVER USE THIS COMPANY. PURCHASED QUALITY NYLON CARPET FOR THE ENTIRE HOUSE, 5 ROOMS. 1 1/2 LATER RIPPLES IN CARPET ALL ROOMS. A FEW MONTHS LATER LARGE WAVES IN CARPET. CALLED SHASTA LAKE FLOORS TO COMPLAIN AND THEY SAID THEY COULD REPAIR FOR $350 PER ROOM. THIS IS A HOUSE WITH NO PETS KIDS AWAY AT COLLEGE, VERY LITTLE TRAFFIC. MY WIFE EXPRESSED MUCH DISSATISFACTION SO THEY SENT SALEMAN OUT TO INSPECT. I TOLD HIM THIS WAS JUST VERY POOR WORKMANSHIP. HE TALKED TO THE OWNER, AND TOLD US $1000 FOR THE REPAIR. JUST A JOKE OF CUSTOMER SERVICE. I HAVE SINCE HAD 3 COMPANIES LOOK AT THIS AND QUOTEDED ME BETWEEN 4-5 HUNDRED DOLLARS FOR ENTIRE HOUSE. ALL TECHS TOLD ME THE SAME THING, VERY POOR WORKMANSHIP. I WILL NEVER REFER ANYONE TO THIS COMPANY. 0 STARS.
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July 2021 by Jeff L
NEVER EVER USE THIS COMPANY. PURCHASED QUALITY NYLON CARPET FOR THE ENTIRE HOUSE, 5 ROOMS. 1 1/2 LATER RIPPLES IN CARPET ALL ROOMS. A FEW MONTHS LATER LARGE WAVES IN CARPET. CALLED SHASTA LAKE FLOORS TO COMPLAIN AND THEY SAID THEY COULD REPAIR FOR $350 PER ROOM. THIS IS A HOUSE WITH NO PETS KIDS AWAY AT COLLEGE, VERY LITTLE TRAFFIC. MY WIFE EXPRESSED MUCH DISSATISFACTION SO THEY SENT SALEMAN OUT TO INSPECT. I TOLD HIM THIS WAS JUST VERY POOR WORKMANSHIP. HE TALKED TO THE OWNER, AND TOLD US $1000 FOR THE REPAIR. JUST A JOKE OF CUSTOMER SERVICE. I HAVE SINCE HAD 3 COMPANIES LOOK AT THIS AND QUOTEDED ME BETWEEN 4-5 HUNDRED DOLLARS FOR ENTIRE HOUSE. ALL TECHS TOLD ME THE SAME THING, VERY POOR WORKMANSHIP. I WILL NEVER REFER ANYONE TO THIS COMPANY. 0 STARS.
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July 2021 by Jeff L.
We purchased carpet at Shasta Lake floors. We had them carpet 5 rooms plus hall. About 1 1/2 years later I noticed some rippling in the carpet. One year later the carpet looks like waves in all the rooms. Very poor installation. We have no pets and 2 kids away at college most of the time so no major traffic. The carpet is high quality nylon carpet. When we called Shasta Lake floors they told us they could fix this for $350 per room. We were livid and told them this. The salesman came out to inspect and I told him this was the cause of very very poor installation. He said he would talk to the boss. He called back to tell us that the OWNER said the best they could do is $1000 for the whole house, not admitting of poor workmanship. I have since got 3 quotes for between 4 and 5 hundred dollars to restretch the entire house. All the techs that looked at this carpet said the same thing, poor installation, should have made this right. I WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE. IF I COULD RATE 0 STARS I WOULD. NEVER USE THEM, YOU WILL REGRET IT.
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December 2020 by Silvia Corcoran
Outstanding customer service and great products! Highly recommend it?
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November 2020 by Janine H.
I would recommend Shasta Lake Floors. It took a little bit of effort to figure out what kind of floor would work for my business. The workers that installed were great and very polite. I would use Shasta Lake Floors again. I love the new look at my shop.
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December 2019 by Jennifer Mosier
Great installation team