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November 2023 by Krisztian O.
Terrible customer service and dishonest company. They will charge your credit card without authorization and then refuse to refund.
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September 2023 by Kurt Littlefield
Terribly disappointing and completely lost faith in this place. I've bought two custom seats from them, paid nearly $4,000 without any complaint or change requests and when the second seat arrived the cover I paid for wasn't in the box. I called, kindly asked if they could send it and they said they would look into it and now wont reply or my calls or emails! I'm a veteran, moral compass always "true north", wouldnt take a peanut from a squirrel and they treat me like im a thief, imagine that!!! Not a penny more and suggest you stay away too
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August 2023 by Greg A.
I love my MC seat with the driver's backrest. It's my second one and I can't tell you how much it helps a bad back on long rides, I highly recommend them. BUT..... I do have one negative thing I need to share. I called Russell Cycle Products and inquired about the cost, I was quoted $375, and I'd send them my seat and they would install the backrest. As it turned out, I was in town a few weeks later (I live in Idaho) so I stopped by their shop, gave them my info, and put on their schedule. All I had to do was send them my seat by a certain date, they would do the work, call me for payment and then they'd send me my new seat. Again, I was quoted $375.The work was done quickly and they called with the exact price, $733!! I asked about the quote of $375 and they said that was for the backrest but the seat had to be recovered and that was the extra cost. I argued and was finally given a 10 percent discount, the seat costs me $718 total. I wasn't happy but needed my seat back so I paid up. So.... get your quotes in writing and make sure there are no undisclosed extra costs.
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June 2023 by Adam B.
I am 65 years old have had many bikes over almost 50 years of riding and had 3 custom seats built for my boney butt. I have always had issues with butt and back pain after about 1-1/2 to 2 hours of riding. When riding in to Russell Cycle from Portland for my build I had to stay overnight 1/2 way because a 6-7 hour ride was out of the question! Russell took great care of me, assessed my needs, set up a preliminary seating test after 2 hours, made some adjustments for a second test then built my seat to my specifications and delivered it installed exactly on time. Holy moly, this seat was so comfortable that I was able to ride it all the way home (THE LONG WAY 400+ miles), no butt or back pain... what a great surprise!!!!!!! It was expensive but worth every penny. Like most things in life that you love, you wish you had done it years earlier. These guys are artisans, if you go there you will get perfection!
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March 2023 by Michael Duffrin
Just on the short ride to the motel, the seat felt totally different... in a good way. Tomorrow will be a 600 more day. Can't wait!
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October 2022 by Howard Phelps
I rode 500 miles to get the custom seat made for my Honda Goldwing. The service was great, very friendly and professional. Even the cat gave me her full attention.I rode the long way home, over 1500 miles home, earning an IBA cert, and the seat performed perfectly. So far I am very satisfied.
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October 2022 by Chuck Pryor
Great customer service is pretty hard to find these days but Jay, Chris, and the whole team at Russell are at the top of my list AMAZING service! Clearly the product speaks for itself but the way they have helped me navigate getting the seat "just right" the past few months has been nothing but amazing. I cannot recommend them and the seats enough... your butt will thank you I promise.
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September 2022 by Corey K.
Before I found Russell Cycle Products, I had a Corbin "custom" seat and a Hartco "custom" seat. Both of those were anything but custom. They were better than the stock seat in my BMW (Corbin) and Goldwing (Hartco). They Hartco seat was good, but once I found Russel I haven't bought anything else. I have purchase 8 (that's right eight) for 8 different motorcycles. I have ridden over 300,000 miles on those bikes, and the Russell seats and they all have been fantastic. I got two done by riding in to the shop and 6 by mailing the seat in. I really didn't notice much difference, but found the ride in a good excuse for a long ride (they are about 1200 miles from my home). Inexpensive but worth it, in my opinion
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August 2022 by James
I had a Russell Day Long rider and passenger seat made for my BMW to replace the terrible factory seats. That was in 2009 and the seats are still going strong. My wife and I aren’t marathon riders but consecutive 500-mile days were the norm and some days we rode 700 miles. There’s no way we could have done that on the factory seats. Our riding days don’t cover as many miles as they used to but we’re both still glad to have the RDL seats.I’ve been pretty disappointed in many products I’ve purchased over the years that were claimed to be top of the line, high quality etc. I’m pleased to say our RDL seats were great when we received them and over 70,000 miles later they still are.
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August 2022 by Raven Trappe
With this saddle the wife and I did 8,583 miles from Coast to Coast over three weeks. Wow! Comfort from start to finish. Way to go team, way to go!
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May 2022 by Louie Clouse
Great guys, estimate was perfect, I recommend these guys for your upholstery. These guys did a great job my seat is perfect for my DRZ 400 S. I had a gel seat on my bike for a while but it made hot spots on the bottom end this new seat I could ride forever on.
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February 2022 by Michael LeFebvre
Worth every penny.In the age of poor service and mediocre quality, it is so refreshing to come across company like Russell. Outstanding ommunication from the order initiation through the notification of the shipping of the finished product. When I had a delay on my end, they were more than accommodating and ended up finishing the seat ahead of schedule.The quality? Without question, the finest craftsmanship. The firm seat is already breaking in nicely and is truly a custom fit.They will be my go to on all future motorcycle upholstery upgrades. Highly recommend.
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February 2022 by Empress Evil
Very helpful and pleasant. Can hardly wait to see how our seat turns out
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November 2021 by Ken Tracy
Good people, know their stuff. Have had one adjustment and it helped a lot, going to give it a couple thousand miles to see if it comes into shape. Glad I went here for a custom seat for my Wing.
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October 2021 by Earl Carpenter
We had a drive in appointment on a Friday. Once our seat was done on our 2013 GoldWing, we started our journey home to St. George, Utah. By dark time we drove 125 miles. The next day we arrived home after being in the saddles for 720 mile and 11 hours on the bike.
