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February 2024 by Zenaida C Lascano
Hate that they close at 4:00 especially on Fridays they should stay open until 6 pm to gives us customers who work until 5 pm and they don’t even work at least a few hours on Saturdays I have to leave work before my shift just to catch them before 4 pm?
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July 2023 by Andrea Aldaco
Great service Mrs. Lopez was helped me open my account quickly and was very professional thank you.
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July 2023 by Archie Nachor
One person working the front! 10 people in line!!! What a joke
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October 2022 by Johnathan Clinton
Will leave you standing around waiting.
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June 2022 by AVSR VLZ
Worst bank ever, 15 people in line, only one teller, and by the ratings, you should know, you need to change your account,
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March 2022 by Bianca G.
I can not express enough how grateful I am of Jocelyne Jimenez at this location. She went above and beyond to assist in getting my money back that no other associate or call center rep would do. I spent days & hours on the phone with customer service, along with the fraud department that would go in circles telling me the wrong information. Then I went into this bank and dealt with Mrs Jimenez and she was able to see the MAJOR error on Bank of Americas end and never gave up to resolving the matter. I wouldn't recommend Bank of America themselves anymore due to such stress and problem they internally caused, BUT, if any other current customer has any problems Mrs Jimenez is the absolute best to go to in getting things taken care of. Her amazing customer service is a course other employees should take and learn a thing or two on. Thank you Jocelyne for fighting for me and being so remarkable!
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June 2021 by Gabriel V
Bad communication.
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May 2021 by Sandra Gresham
It's always a line they never have everything open can't go inside when is the world going to go back to normal
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March 2021 by Christopher Duran
the bank is closed,
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June 2020 by Yuliana Salgado
Long Lines all the Time?
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November 2019 by Shirley Elom
Wow.... they don't seem to care all the 1s they get much tooooo long in line
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March 2019 by mark chavez
Take forever
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January 2019 by Santos Soto
This place is garbage especially the employees don't know what they are doing they need to shut this place down I would give this place negative stars if I could
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August 2018 by Martin Ibarra
Horrible customer service!!! Never enough tellers and wait time is ridiculous...
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February 2018 by Yaritza Sanchez
Honestly the worst BofA to come to , sometimes the staff is really friendly and sometimes not so much, I dread coming here when I need to .. there's usually a line of like 30 people and 1-2 windows open ... it takes a GOOD while to get out of there , now I'm not sure why they don't hire some more people especially knowing how crazy packed it gets in there , could be because they don't care about the clientele in shafter since it's a small town and not much revenue is brought in ?? Because even this bank hasn't been kept up nor remodeled like the ones in Bakersfield.
