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December 2023 by Francisco R.
I had previously made an appointment for an oil change, supplying my own filter and oil. When I told the service representative I had my own filter and oil she got visibly upset and made it difficult for me. She even went to the extent of putting it on the service order in all caps with exclamation points. I don't think that is very professional and they should hold themselves to a higher standard since they are the face of the business.
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December 2023 by Arturo S.
From reading all these 1 star negative reviews I know I made the right decision traveling to Burlingame near San Francisco to purchase my RAV4. I do recall a salesman at Toyota Selma taking down my information and trying to run my credit when they didn't even have the vehicle and color I wanted. And then they lured me back telling me they were going to match the price of a vehicle I found in Oxnard. Terrible way of trying to scam customers into buying something else or at a different price than agreed. Then he continued to text me about coming back in and wanting to earn my business after I had told him I had already purchased the vehicle I wanted from Burlingame Toyota. I will never think twice about purchasing from Selma Toyota and considering never buying a Toyota again either. My RAV4 was involved in an accident and the body shop sent the vehicle in to Selma Toyota to get the vehicle running again since all the lights on the dash came on after the accident. After I got the vehicle back from the body shop I noticed it had a "Engine Maintenance Required Visit Your Dealer" message on the dash along with an orange light. I called the body shop to let them know so they could call the dealership back since the repairs there had been done under the body shop's account. The body shop advised me to call them directly and ask for Lissette in the Service Department. After speaking with Lissette, she informed me that no lights were present while they worked on my vehicle, and without even inspecting or diagnosing the vehicle, informed me that it was probably the engine coolant bypass valve since those vehicles are known for that issue at my current mileage. She then informed me that in order to get that fixed, I would have to pay the $200 diagnostics fee and the repairs would cost approximately $800 since that issue was unrelated to my accident and to the repairs they performed at the dealership.I called Toyota Customer Service to get a second opinion and they started a case for me since they agreed that Selma Toyota should stand by their work and contacted them about my concerns and complaints. They also both failed to acknowledge that I had purchased an extended warranty for my vehicle, which I later discovered, did in fact cover the coolant bypass valve issue after being told by Toyota Customer Service that my power train warranty had expired already. I then received a call from a manager at Selma Toyota named Valerie who swore up and down that my complaint/case was not true since she was adamant that my engine maintenance light was a separate issue from the work they had performed. Toyota Customer Service closed that case based off of what Selma was claiming and I left it alone for a few weeks. A vehicle technician who is friends with the body shop owner offered to replace the engine coolant bypass valve to save me some money and I took him up on the offer, but he just hadn't got around to it. I started looking into trading in my RAV4 for something else and during that process discovered that my extended warranty I had purchased did in fact cover the coolant bypass valve issue for another 30k miles. I scheduled the service to be completed at Clovis Toyota where I had been taking my vehicle for its regular service, but they were unable to locate an engine error code with their reader. They recommended I take it back to Selma since they had worked on it and it could be related to the work they performed on it. I dropped it off at Selma that same day since they agreed to take a look at it under my extended warranty, not because of the previous work they performed on it. Yesterday I get a call from Lissette that my RAV4 had been repaired and that no parts had to be replaced so there would be no charge. I didn't receive an apology for their negligence of admitting their fault or for the fact that they tried to ignore me as a customer with a valid complaint and thought that I would just fold and go away by alleging that the issue was unrelated. They also were unable to find an engine error code and af
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December 2023 by Alanna R.
I got my dream RAV4 at Toyota of Selma and the entire car buying process was smooth. The sales team and finance team were great. I worked with Rick, Sergio, Ronnie, Damien and Gary. Everyone was professional, respectful and not too pushy. I highly recommend heading down to Selma if you're looking for a new car!
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November 2023 by Karen Gonzalez
It was one of our easiest experiences buying a vehicle! Our sales man Mario Avila was amazing and helped us get what we wanted and explained to us every thing we need to know! Also Hector from finance did he’s job to get us the best rate and package deals included. At the end we ended up paying less a month and with a great protection package. I want to thank them both for making our buying experience a great one! Thanks so much! Make sure and look them up when your ready for your auto purchase! ??
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November 2023 by Liria Rivera
Today I bought my new Camry. Miguel, the sales associate, was such a great help. I didn't know the exact name of the color I wanted. All I knew is that it was a Grey and he was able to find the one I wanted (Predawn Grey). Everyone there were so kind and attentive. This is my second time i buy a car at this dealership and I highly recommend it to anyone who wants to have a positive experience
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November 2023 by David Ramos
At the time we had already been to a couple different dealerships. We felt like all hope was lost and we’re not gonna find a vehicle. That we want and needed. until we went to Toyota of Selma and met up with Ronnie Ramos! He made sure that we were continuously taking care of the entire time we were there made us feel welcome and answered all of our questions. I honestly believe he provided the best service out of all the places we went, we are very happy with our decision on the truck we chose. If you are in the market for a vehicle, I highly recommend Ronnie Ramos at Toyota of Selma. I know from our experience 100% he is your sales man to help you through it to the end!!
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November 2023 by Maria Cadenas
Oscar corona was a fantastic person if I can leave him more than 5 stars I would. he is very knowledgeable, helped me and my family get a car. If you’re looking for a car and want excellent customer services he will definitely take good care of you. Ask for him you won’t regret it!!
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October 2023 by Debbie Ayala
I just bought a camry here, the sales rep who helped me was Sergio. The service was amazing, I felt comfortable and he was funny and very knowledgeable and helped me make the best decision. The process for me was quick and stress free. He even went the extra mile and drove us around the lot to look at different cars because my fiancé had a broken leg.
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October 2023 by Jasmine Hernandez
I had an amazing experience yesterday at Toyota of Selma. Devin was the salesman who helped me and my family out on purchasing a new RAV 4. He was very patient and provided lots of helpful information regarding the new vehicle. Thanks again Toyota of Selma!
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October 2023 by Sylvia M.
Every time I go there for service, they take long to help you, some people that work there are not very pleasant they remind of selma Honda very rude they see you standing there while there four people there can help you , I use to love coming here, what happened to the nice people who used work here , we spend lots of money to come here especially when you bought your car here , customers service needs to improve
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October 2023 by John T.
Why bother replying, judging from the amount of one star reviews all pointing at nearly the same issues you guys don't care and the only reason you reply to these negative reviews is to save some amount of face to customers that aren't aware of your horrible sales tactics.Do me a favor and stop lying to me even after I decided to take my business elsewhere. You aren't talking to "anyone" about any "negative experience" anyone has had. Once again people please go to literally any other Toyota dealership and I promise you will pay less money for the exact car you want than if you went to Toyota of Selma.
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September 2023 by Anthony T.
After months of mulling over wether to buy a vehicle with 4WD I finally gave in and purchased a Toyota Tacoma TRD pickup. My wife and I were out and about this past Saturday and were heading back to Hanford. We were discussing what to do about our situation. You see we bought a Honda Civic recently and realized the first time we visited our family down in Arizona. We bought the wrong vehicle for the type of driving we do when we are in Arizona. Our family lives in a rural part of the state and we often go off road. Nothing really crazy. But enough that it's not good for the car we purchased. So we decided to stop in at Toyota of Selma and see what they had to offer. We honestly weren't sure if we wanted a pick up or an SUV. We already have a Ford Ranger. However it is 2002 and we don't really have too much confidence in travel out of state with it. So we pulled into the dealership and we're greeted by Kevin who directed us to where we needed to go. I didn't expect him to help us. But he tuned out to be the salesman we talked to. He was extremely helpful and didn't pressure us into a vehicle we didn't want. He showed us new and used vehicles and explained the difference in each of them. We explained that we wanted to see about either trading in the Honda or just making a purchase. We weren't sure but wanted to see what would work. So after looking at several vehicles we came to a beautiful white Tacoma. Looking it over we saw that it was a manual transmission. A 6 speed! We actually prefer manual transmissions. So we were immediately interested. So we talked it over with Kevin and took it for a test drive. Now I've never had a Toyota or even driven one. So this was a new experience for us. This Tacoma is absolutely amazing! Being a TRD model it drove so smooth and shifted perfectly. My wife and I both took turns driving and decided we wanted this truck. So heading back we went inside and sat down to discuss things. Obviously not having the Honda very long a trade in just wouldn't work for either of us and honestly I didn't want to get rid of it anyway. Because it's a great car. It's just not suitable for some of the things we do. So we talked over a deal to just buy the Tacoma. He took our offer to what I found out was the owner. Who actually sat down with us. I believe his name was Danny. Very nice guy. We came to an agreeable payment with the down payment we were offering and he made us a great warranty deal along with a great service offer. I was so pleased. But as you know some dealers will say something then when it comes to doing the actual paperwork it's no where to be seen. So when we sat down with Abraham who handled all the paperwork. There it was. The warranty and service agreement Danny offered. The man kept his word. How's that in this day and age? I was sold on this dealership and will definitely be back in the future. The paperwork didn't take too long. Abraham was a great guy. Definitely cares about the customers and made the process easy. He explained everything and we were off looking over our new Toyota Tacoma! I've had the truck for about 24 hours now and I have went over it front to back and inside and out. We are so pleased with our decision to stop and visit Toyota of Selma. I can honestly say this was the best vehicle purchase experience I have ever had. They earned our business in the future!
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September 2023 by Maria Chavez
One of the best experiences I've ever had at a dealership. Juan Segura was very welcoming, and knowledgeable with the cars we were looking at. He help make her decision easier when I came down choosing the car we wanted. Juan and his team made magic happen for us so we could drive our dream family car home the same day. Juan made the process smooth from beginning to end. Couldn't have done it without them! Now I get to drive my babies in style.Thank you Juan for helping us get our Toyota Grand Highland 2024!
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September 2023 by Francelia Valenzuela
I had my oil changed recently here snd after I washed my car today decided to wipe down under the hood and noticed that the cover retainer screws missing. So disappointed ?. Went to auto zone and O’Reilys but no one has these. Advice for technicians that may think it’s no big deal: U have no idea how hard it is to get these little things you neglect to put back because in my opinion you just don’t care or you would pay attention to detail. Customer satisfaction is key to you having a job. Or maybe not…. customer service is not what it use to be…
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August 2023 by May Cia Lee
Came here with my husband to look at a car. We made an appt but came earlier. Jimmy Mendoza was able to get us in even though our appt was for an hour later. He's super nice, very patient, talkative (which is the best thing) made both my husband and I feel more welcomed. He took the time to explain to us the deals and the best deals. We knew what we were already looking for so it was nice that Jimmy jumped right in to get us inside the car & test drive it. My son loved the car!!Sad to leave the Honda pilot behind BUT happy to be walking out with a new family car 2022 Toyota Sienna Hybrid. Thank you Jimmy!! ❤️
