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February 2024 by STELLA STELLA
The Best customer Service ever. Fast, friendly service made my whole experience amazing.Noel, Daniel and kimberly were all extremely welcoming and knowledgeable made me feel appreciated. These three were very professional and outstanding at what they do . Thank you Enterprise for my excellent service you provided.
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February 2024 by Dino
SCAMMERS! will dispute this “cleaning charges”. Car was never dirty. They just personally don’t like certain people.
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February 2024 by Zac
Great experience
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December 2023 by Juanita Gonzales
Car exterior not clean, otherwise ok
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November 2023 by Stephanie Orosco
Enterprise is awesome! We needed a rental to get to a band competition and they made it easy to make an online reservation on their website as well as pick up the next day. Thanks a ton!
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October 2023 by Meg Carlson-Simmer
My personal vehicle fell victim to a collision with a drunk driver, resulting in significant damage that necessitated towing and several weeks of repairs. This situation left me feeling incredibly stressed and overwhelmed. Unfortunately, my experience with Enterprise Rental Company only exacerbated my already challenging circumstances.After the accident, I turned to Enterprise Rental Company with the hope of securing a temporary replacement vehicle to ease the burden. I must say it was one of the worst customer service encounters I've ever had. From start to finish, their behavior was rude and unprofessional, making what should have been a straightforward rental process an absolute nightmare.First and foremost, I had reserved a specific car through my insurance company well in advance. To my shock and disbelief, when I arrived at the rental location, they informed me that my reserved car was not available. I now only had one option, to take a rental car that was not covered by my insurance. I as later told by my insurance that Enterprise was required to give me the “upgraded” vehicle at no additional cost. When I attempted to call multiple times to see if they had the covered car available, I was never able to reach any one or revied any return phone calls. It was an utterly irresponsible and unprofessional move on their part.To add insult to injury, before my own personal vehicle was fixed, I received a call from Enterprise, they informed me that my rental car had been sold out from under me. The staff members I dealt with displayed a complete lack of empathy or understanding of the inconvenience they had caused. They offered no viable solutions and, instead, made it incredibly difficult for me to even return the initial car they had provided. Their attitude was dismissive and unhelpful, leaving me feeling frustrated and stranded.It's worth noting that the only time Enterprise made an attempt to rectify the situation was after I reached out to the collision company responsible for repairing my personal vehicle. I explained the issues I was facing with Enterprise and their treatment of me. Subsequently, the collision company contacted Enterprise on my behalf.Upon returning the rental car that had been taken away from me, I was provided with a brand new vehicle. It's evident that this only occurred because of the intervention of the collision company, a business partner of Enterprise. This entire episode with Enterprise left me deeply dissatisfied and reinforced my belief that their customer service falls far short of acceptable standards.Overall, I would strongly advise anyone considering renting from Enterprise. to think twice. Their rude and unprofessional conduct, coupled with their careless handling of reservations, made my rental experience a complete disaster. I would not recommend this company to anyone and will actively discourage friends and family from using their services. It's a shame that a business can operate with such disregard for their customers' needs and expectations.
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September 2023 by Robert MyFlatz
I recently had the pleasure of renting a car from Enterprise Rent-A-Car in Selma CA. I cannot emphasize enough how exceptional my experience was. From start to finish, their outstanding customer service made this rental a five-star experience. Angel was an excellent rep. Very professional and friendly.I would not hesitate to recommend them to anyone in need of a rental car. I'll definitely choose them again for my future travel needs. Thank you, Enterprise Rent-A-Car, for making my rental car experience super easy and stress-free!
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August 2023 by C H
The friendly and professional staff are helpful and efficient. Outstanding service, thank you.
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June 2023 by Connie Macias
I was several hours away from home, when I was in an accident. Thanks to Carissa and her team, I was able to get set up in a car quickly and efficiently. They truly went above their duty to make sure I was safely in a car to get home. Thank you all at Enterprise Rent-A-Car at Selma, CA
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June 2023 by rhoda martinez renovato
I have never had a bad experience with Daniel and his team at the Selma location.I'm always treated like a queen.
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May 2023 by Dominick Mancini
Good cars nice employees I've rented from them Manny times very professional good prices the Manger if he's the same guy is a nice man cares lot my experiences so yes good place
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April 2023 by Nicholas Mouzis
DO NOT RENT FROM THIS LOCATION! We tried to rent a car using their website and when we called in the morning to get a pickup we were told that they did not have the vehicle Available and very rarely does the website match up with their inventory. Then we were told they wouldn’t pick us up even if we upgrades although we were only 3 miles away. After the extremely rude clerk finally transferred us to the supervisor she tells us that we could no longer rent any vehicle because our pickup was at 8 and now it is 9:30 even though we were on hold for an hour and they never had the requested vehicle anyways. Awful service and even worse supervisor.
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March 2023 by Christopher E.
I made a reservation online Sunday March 26th. I called Monday the 27th to arrange a shuttle pickup. I was told that the car I reserved an economy car wasn't available. The only thing available was a full-size car. the person helping me said a reservation and confirmation number meant nothing. I asked could he help me on the daily rental price and was told no. Ive rented from Enterprise many times and on the rare occasion the car I wanted wasn't available Enterprise would rent the car for what I was quoted in the reservation. the person at the Selma Ca Enterprise said no he wouldn't be able to do that. I asked for a pickup and was told no the shuttle wouldn't pick me up because they didn't travel that far. I was according to Google maps 6.2 miles away. the man then said my reservation was at. 8:00am and it was 8:30 am so he wasn't going to rent to me now. Enterprise opens at. 8:00 am i reminded him and I had been on line waiting for 26 minutes before he came on the line. Very poor service . I rented from Alamo no problem and was in and out in 10 minute.
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March 2023 by Martin Delgado
A coworker went in today 3/1/23 to pick up a rental. Before hand she had made an appointment and even gave the receptionist the insurance information since the insurance was going to pay for it and we know that each insurance is different but was told by enterprise that she would have to be paying the daily fee and then be reimbursed the money, which the insurance (StateFarm which the customer service rep was on the phone listening in to the entire thing) said no that they would pay for it from the beginning and out of nowhere the car that was supposed to be rented disappeared into mid air with no explanation whatsoever. So they looked to fresno and they are receiving one tomorrow thanks to the Fresno location. Just call in before your appointment to see if they have any available so you dont go in pay the fees and then hit you with we dont have any available.
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January 2023 by Perry Beaulieu
My work vehicle lost power and I needed to be towed to dealership and would arrive to Enterprise a few minutes after they closed. Carissa was so gracious by waiting for me so that I wasn't stranded with no vehicle. Great staff, especially Carissa!
