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July 2024 by Bryan O'Brian
Awesome?Thank You
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May 2024 by Brandon LeClaire
Passive aggressive staff.
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March 2024 by Simon Raya
This place is great and the staff is really helpful. 5/5⭐️
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November 2023 by Nelson Whistles
Showed up at 4:55 and I had two packages and they accepted one then said "sorry we're closed" when I handed them the other package. What kind of bull is that? They're right there and I need both packages to go out. Total idiocracy
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April 2023 by THE FULL NELSON
This USPS has broken 16 of my packages over the past year and destroyed my Etsy business. I use Etsy to pay for food. I wasnt able to get food stamps this year
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February 2023 by A P
Home delivery “service” is inconsistent and sorely lacking. Some carriers cut corners, like leaving cardboard packages in the dirt 100 yds from front door near the road instead of at the front porch gate. They tear up and down our driveway like bats out of hell. Almost all the residents of our lane are elderly or disabled, like me. Sometimes carriers leave boxes with $$$ contents printed on the box sitting atop the row of mailboxes instead of delivering to a semi-hidden spot close to the houses. They fold and rubber-band mail that clearly says, “Do Not Bend” right on the envelope, wrecking your stuff. Carriers cram your box full, folding & tearing stuff, rather than sticking it in an available parcel box just below. Somebody has zero interest in doing a good or careful job. It’s not everybody. They‘re super grumpy - never smile or say hello. It’s like they HATE their jobs. By contrast, UPS around here is top notch - super efficient, congenial, and always going the extra mile - which makes our USPS seem even worse. Disappointing off and on for the four + years I’ve lived here. They could do a lot better!
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September 2022 by Lore Reyes
Debra and Andrew went above and beyond to help me when I went to this post office.
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July 2022 by Zoe L
I own a business on Main Street, and constantly get packages left on the sidewalk when the store is closed. I've called 10+ times begging them not to leave packages on the sidewalk, and to leave a note if we're closed. It keeps happening. I've had packages left on the street overnight because they were dropped while I was on vacation. Thank the gods I haven't had a package stolen yet!
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April 2022 by Maria G.
Fast and efficient. I usually come in the mornings, try to avoid Friday's. Staff are kind.
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December 2021 by Roger A.
Never had any problems at the post office itself, but we recently added a security gate on a private road shared by 50 residences. The post office makes deliveries during the day with their regular drivers, but the arrangement they have with Amazon for night time deliveries is a problem. We almost never get Amazon deliveries handled by the post office that are intended to arrive before 9:00 p.m. because they don't give their night time drivers the security code to the gate. I've talked to them about this before, and they do not care. Nor does amazon. I now buy from Walmart if their price is close to Amazon because they actually do meet their 2-day delivery promise because they do not use the post office. They use independent contractors.
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September 2021 by Denny H.
A USPS carrier ran into our fence and came out to check the damage. Returned the following Sunday and fixed it himself. No fuss, no drama, just somebody taking responsibility and doing the right thing. So refreshing to interact with people who are willing and ready to do right thing for others.
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October 2020 by Nancy Hayssen
I really don't want to write a 1-star review as I feel bad to even do so. I think I've made only a few in hundreds of reviews. But this place is unbelievable. The manager Debra is flaky and doesn't return calls. She told me three times she would return my calls about an issue and never did. Every time I kept calling back, I would be on hold for 20 minutes and then she would pick up and just hang up! Terrible customer service. For a nice town like Sebastopol I would hope for a better local post office. I go out of my way to never go here and now to not call here. They desperately need a new manager and new protocols as the current state is pathetic.
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October 2020 by PATRICK RENSHAW
This post office is hand down the worst post office I have ever dealt with. When the mail person delivers packages that hardly fir into our box they will make it a point of craving stuff in there and breaking it i stead of driving the extra 50 yards to our house to drop it on our porch.Tonight I didn't have a package delivered because the USPS note read "Driveway was unaccessible." We had the front door wide open with a perfect view of the driveway and nothing was blocking it. Checking security cam footage they never even made it down the street.Will be checking the rules tomorrow to see if we even need to have our mailbox along Bodega Hwy. Last time I checked it was more of a convenience situation rather than a necessity.I had Amazon put down USPS as a last resort for deliveries and I suggest anyone who has had issues with them do the same. I'm over the excuses of "lost packages" as well as having packages crammed into our mailbox causing them the break.
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September 2020 by Ray Alite
LOW QUALITY ETHIC... I had a particularly rough day last Friday, just when I thought the stress was beginning to subside, I checked my mail box for a photo calendar from a friend that I was expecting... I nearly cried when I saw the sharply folded yellow envelope from my friend... I haven't even opened it because I was so upset by it, absolutely ruined... It had to be forcefully bent to achieve a crease in that material, flexible but thick stock, so not as flimsy as a magazine... I receive junk mail catalogs that arrive in perfect condition, so theres just no excuse. I have noticed a major decrease in mail service quality as of lately... There is no excuse for folding our mail to the point of creasing it, you can band it without damaging our mail... Perhaps this office needs new management.
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August 2020 by Samuel S.
This is a great post office! I had a PO Box here for over a year. They are very helpful, knowledgable and I actually still call them sometimes for general USPS questions when I can't get a hold of my current post office even though I've moved away. They are the best! I actually miss them after having been using other post offices now.
