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“Had walking tips in plastic in plastic for my walking sticks!
Now I can use them for post knee-replacement walking at home.
They encourage a correct gait and are a great improvement over
My cane.”
“I was greeted at the front door by Boston… he needs a raise! It was a busy Friday. Boston made sure that I was seen and welcomed , even though there were no sales representatives available to take care of me. I found a really good deal in the clearance section, left very happy with a great pair of running shoes.”
“My first experience with FC Sports was great : delivery to Canada was way faster than I expected (8 days between the order and the delivery). I appreciated a lot the email they are sending with a picture preview to validate the final result. Kits arrived sealed in a pretty plastic bag each one. We almost felt like professionals ^^ I will recommend FC Sports around me for sure. Keep up the good work!”
“These people are true professionals at what they do. Words can’t describe how thankful I am for them and their expertise. Truly some nice people to come in and hangout with as well. Starting out and looking for your first gun or coming in looking for a suggestion for an upgrade there is no better place to go. 31st is where I will for sure be going for all my airsoft needs and where anyone in the northern Bay Area should go. Amazing store amazing people”
“Just picked up my dune PA12. Awesome service, very knowledgeable, wide variety of kayaks, and kayak accesorries, just a clean and friendly environment. My drive came with a gouge out of the box though, lets hope it's not deep enough past the corrosion resistant paint layer. All in all i had a great experience with my purchase and great outstanding customer service. I highly recommend them to anyone!”
“The customer service by the team at this store is usually very good. Today it was simply extraordinary. The service and support I received from Tanner G. was out of this world. Golf Mart continues to repair my son's broken Calaway irons each time he breaks a shaft. Today, they also gave him a special edition ball marker (that his high school baseball team requires the players to use) after his was accidentally lost out of his pocket. Great stuff. Really good group of people that work at this store. The gold merchandise is great, but the people that work here are even better! Mark S.”
“Nice sports shop.Attentive staff. Didn’t expect to find what wewere looking for. Found quality boxing gloves. Shop buys, sells used and new. Employees encourage us to try on the gloves and opened packaged ones for try on.”
“I went to REI a little over a week ago and purchased a new mountain bike. It was $1,500 and I had many questions. Every staff member recognized the expense and were all there to assist me professionally and with care. I worked at Nordstrom and compare the level of service to them. They just want to make you comfortable and happy. I ended up calling 2 days later and said I’d like to return the bike and try something else. They immediately said bring the bike in and helped me order a bike more specific to my needs. The only thing I would say is the delivery process is pretty slow and there assembly process can take time due to staff working on bikes and serving customers simultaneously. Over all 5 stars. I hopefully pick up my new bike today or tomorrow.”
“I’ve been coming here off and on for 15 years. Always the customer service is tops! I ended up with a second hand bike and took it to get a full tune up but they said it was pretty good and didn’t need it but I could get new tubes if anything.
Always super nice and helpful there!”
“Amazing place. Great indoor range and retail store. Theresa is clearly a knowledgeable instructor, but was also amazing with my Nephew. Great place to bring the family I was suppposed to babysit and go to K1 go karts with him but they were closed. The idea of archery just popped into my head and it wound up being THE BEST time!!!”
“Went in here for a trampoline for the kiddos. Was helped quickly, informed about how to do it. They explained why it was taking longer than normal, because location of the trampolines, and whatnot. I told them. It didn't matter, I had time. Great service, great communication. Easy transaction. Couldn't be happier!!”
“I love to support local and this shop is a great local option to the more branded competitors out there (REI and Sports Basement). I always manage to find some fun and interesting products that I don't always find at the larger outlet options in town. Their product lines are similar to the bigger stores but I find slightly different patterns and styles which is awesome to diversify the choices locally. Around the holidays they really ramp up pajamas, slippers, gift-like items to really help round out your gifts. Even first of the year they still had a good variety which is nice because after the holiday I know the bigger competitors tend to wind down these options for sale. Pricing on these types of products is always on the higher end but they have some great sales and it's nice to be able to support locally knowing you are making a difference in someone's livelihood versus a corporate machine.”
“I went here to buy a canopy that was on sale. The manager and I guess one his lead shift managers were in the front and they were really helpful. They showed me the selection and made a suggestion based on price and functionality. Then he carried it to the front of the store for me, and then carried out to my car after the purchase. It was a big long awkward box about 75lbs, so no easy task, and I didn't ask for that, and didn't expect it. This is the type of service you don't see anywhere anymore. So I got a good buy, and some really great service!”
“The BEST customer service I've had in a looooong time! Whatever you do, make sure you keep Katlyn around! Great, great experience bc she is exceptionally amazing! Anywho. I'll be back. Thank you for a great shopping experience. You rock Katlyn! I prob spelled wrong. And couldnt find a name on receipt.”
“My daughter wanted the all white air force Nike's for her 16th birthday . she's a 4th of July baby so It took her to the foot locker which was a good experience they had good music and display set up was organized and the staff was fast and friendly . made sure everyone was helped.”
“Awesome customer service from Christina and McKayla! I had several interactions with each of them today as I shopped for T-shirts, shorts and pants while I kept misjudging what size I needed. They were very patient and friendly with me.”
“Update: I finally got lucky and spoke with Roxanne, a Marmot CS Rep, and with her experience she listened to my order problems and she resolved them in a heart beat. Roxanne explained that the CS Staff was short-handed but they would be getting a dozen newly trained CS Reps next week to assist them. For some reason the XL EVODry Clouds Rest Jacket I purchased over two weeks ago was not available anymore so I asked her to go one size down since my last XL Torreys jacket that I purchased a month ago was a little large on me so a Large size should work well with me. Roxanne was nice enough to expedite my shipping due to all of the problems I've had waiting on my order and I appreciate it very much. I've upgraded my star rating from one to four stars due to Roxanne's quick actions although I do believe that Marmot's management was delinquent in their duties to alert their customers on their website to the delays that should have been obvious that were coming due to the lack of staff in their CS group. I would still rate Marmot's Management with One Star since they stuck their proverbial heads in the sand and ignored their Customer's problems! Marmot began from several friends in the 70's who cared about putting out quality products and providing great customer service. I've purchased tents and bags with the Marmot brand over the years and never had a problem, but I've always dealt with online gear sellers and never directly with Marmot. I made the mistake of purchasing recently directly from Marmot with the following expectations as currently stated on their site: Free 3-Day shipping and free returns on all orders. Terms & Conditions Please note: 3-Day shipping is the speed of the shipping. Orders take 1-3 business days to process before they are shipped. Please consider this timeline prior to your purchase. Marmot if you can't meet the shipping parameters you've stated then by all means update your website to state that it may take 2 to 3 weeks to process your orders and don't stick your collective heads in the sand and pretend nothing is wrong... It's now in the 2nd week and soon to be starting my 3rd week for me and I found out they don't have adequate phone service for any semblance of a Customer Service Dept. When I login to my account it still shows "Processing" whatever that means. Your company needs to take lessons from Patagonia and North Face when it comes to how to run a successful business...”
“I came here looking for a day backpack - not that thrilled at the selection BUT loved some of the unexpected surprises - like women's yoga pants, North Face jackets - and great quality! Also good selection of shoes. Will be back!”
“Friendly and helpful staff who are able to answer questions about all the different items they stock. Can sometimes be busy very at the ticket counter, so be patient and someone will eventually help you out. If it is very busy, try again another day at a different time, if you don't have hours to wait.”
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“The most excellent pair of sandals ever, so comfy, my pair in Army green are still going after 2 years (travelling and summer months mostly) but plenty of miles. I will purchase again once they get old, they are just worn in, a great buy. We do not have these in the UK, England so stateside it is, well done, earthing is incredible for blood circulation too of course. I have run in these also which is very satisfying and refreshing.”