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January 2024 by mary varalli
I went to get my covid vax thinking I had an appointment. I am elderly and guess I hadn't completed the online scheduling correctly. I was told they were very busy and I would have to reschedule. There was not a soul in the store, it was pouring rain. I went back home to reschedule according to the website they had 22 available slots open for covid vaccine for today. I called the pharmacy to express my displeasure with their not offering me a walk-in vax, as it is advertised you take walk-in's. Rather than apologize whoever answered the phone said the pharmacist had to go to lunch that's why they couldn't give me the vax.
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October 2023 by ShelleyRae OConnor
I'm still deciding how I feel about this store.I got the app to get points. I have had an account for ages but haven't used it in ages. I thought, on a hot day, it would be fun to grab "Thrifty" ice cream.My general view was of a bit of confusion.Why is the ice cream station empty?Why was the freezer section pretty much empty?In today's day and age, I also wondered, where are the pickup parking spots? They don't seem to have any. Been on the app I can't seem to pre-order and set it for pickup.It seems to me that rite aid is behind the times.The app has told me repeatedly that I need to update and move my pharmaceuticals over. My pharmaceuticals are delivered by mail from Kaiser. Of course when I tried to sign up for it it told me I had no prescriptions on file, no kidding.
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July 2023 by Patrice Hanson
I love this pharmacy! They are so responsive, caring, and respectful, and service is efficient and quick.
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July 2023 by Janet Hayes
I love this Rite Aid I always find what I need the employees are always helpful and cheerful.
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June 2023 by Kari Svanstrom
I know it's a chain, but the pharmacy folks are GREAT! Very personable and consistent.
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January 2023 by Rebecca Pirak
I would recommend this place to a customer at the store I work at but I won’t be visiting it myself at anytime as the Sebastopol rite aid horrible customer service and sometimes employees are unfriendly.
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Great staff. Always find them to be helpful and willing to assist
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March 2022 by Nancy Hayssen
Super on the ball clerk. An okay selection of goods. Pharmacy in the back. Open parking in front.
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December 2021 by Ashourina Mirzayof
I was treated with such disrespect by a cashier. I asked for help with the self check register and she barked at me to move back. When I asked why she treated me like that she said it was because of the Pandemic. Moments later she greeted and exchanged pleasantry with another customer who was NOT WEARING A MASK!! I am an immigrant and after 45 years in this country, this is the first time I felt racial prejudice so overtly.The manager, Lila was very nice when I called and told me that she would take care of this issue.
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November 2021 by Jo N.
I don't know why there's such a low score. The pharmacy is far better than CVS. They are very kind and helpful when you need help. The store is so much cleaner than CVS in our town. I used to love going into CVS when it was in the Redwood Plaza, but the new one is always filthy and disgusting. I much prefer Rite Aid. They have what I need here in terms of sundries and pharmacy needs. Big bonus if you are a visitor; postcards are only $.25 lol
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June 2021 by Arthur Halavais
Stopped in quickly to grab a sharps bucket. On checkout, my $4.14 purchase was rounded to $5. The checker insisted that I had opted in to donating a portion of my purchases through their rewards program (I hadn't). The checker refused to remove the rounded up donation amount, saying that they didn't have the authority. The checker then refused to void the transaction and start over without inputting the rewards program code. Finally, upon asking for a manager who had the authority, I was asked why I was too cheap to donate to charity.2 stars because they did have the sharps bucket in stock, which Safeway did not.
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June 2021 by Tamara L.
Just transferred all my prescriptions to this Rite Aid pharmacy in Sebastopol from CVS Sebastopol. I have never had any problems with this Rite Aid pharmacy dept. They are always polite and helpful. CVS pharmacy dept doesn't answer their phone so I moved on...
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May 2021 by Loretta Geiser
.. Like and Love This Store ? A Lot .... They Have Everything, but If I Can't Find It, ask One Of The Worker's .... The People, who Works There Are Nice and Kind and Caring To Their Customers Too ? ..
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March 2021 by Mike Capone
went for my coronavirus shot great place
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March 2021 by Glynda K.
The pharmacist and all the techs are so friendly, professional, & kind! I was so surprised to see all the negative reviews!!! Including the personal naming of staff that I *know* are wonderful!
