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August 2024 by Leslie Young
Honest, professional, good at what they do!
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August 2024 by David Warburg
Friendly, efficient and reasonably priced!
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June 2024 by The Pocho Live Show
THe best SERVICE the gals were in a league of their own Leslie and Kat are the best and even offered me coffee and conversation thanks! Can’t wait to go back!
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May 2024 by kyle kelley
Please tell technician the green adjuster spring is supposed to go in the notch below that. Took my car in six times and just had to redo my rear brakes myself
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April 2024 by Rebecca Studer
woman owned, great service
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March 2024 by Positive Cleaning
I recently had the pleasure of bringing my car to Pauline's Automotive for servicing, and I couldn't be more satisfied with the experience. From start to finish, the service provided by David and the team was nothing short of exceptional.
Upon entering the shop, I was greeted warmly by the manager Ruby. David quickly assessed my car's needs. His knowledge and expertise were immediately apparent, and the team took the time to thoroughly explain the issues and the recommended solutions.
Throughout the service process, Ruby kept me informed every step of the way, ensuring I understood what was being done and why. This level of transparency and communication was greatly appreciated and helped to build trust in their work.
Not only was the service completed in a timely manner, but the quality of the work exceeded my expectations. My car now runs smoother than ever, thanks to David's meticulous attention to detail and dedication to providing top-notch service.
In addition to the excellent mechanical work, I was impressed by the professionalism and friendliness of the entire team, the way Alivia always had a smile on her face, made the process very welcoming. It's clear that customer satisfaction is a top priority for Pauline's Automotive, and they go above and beyond to ensure a positive experience for their clients.
Overall, I can't recommend Pauline's Automotive highly enough. If you're in need of auto repair or maintenance services, look no further. Trust your vehicle to David and the team, and you won't be disappointed. I'll certainly be returning for all of my future automotive needs.
Thank you to Ruby, Alivia & David, you three are amazing and went above and beyond!
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March 2024 by Ssebidde Kiryowa
Let me say; I will not be bringing a car back here anytime soon. My car left in a worse state than I brought it. It’s non driveable! Just dumped about $2,300 in a ditch! I honestly expected better☹️?
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February 2024 by Sally Smith
I am very confident in their work. Detail is upmost.
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November 2023 by Elena I.
I don't know anything about cars. I was looking for help diagnosing how much repairs to my vehicle would be and they were on it. I had gone to three other places before I stopped at Pauline's and no one had offered a diagnostic report. The people in the office were super friendly and helpful and after a few hours they called me to come get my vehicle. Turns out the cars engine didn't have a vin # and they could only do a visual inspection. When I went to get the car they told me things wrong with it that they noticed with the visual inspection and they didn't charge me because they couldn't do a full diagnostic work up. Everyone I encountered were nice and helpful and I will definitely go back if I need future repairs, which I am sure I will lol!
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November 2023 by tee silverstein
A+, fast, friendly, thorough. Recommend!
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September 2023 by Amanda C.
We came to Pauline's wanting to support local and women owned... with that being said, we came for a simple oil change. We had no other indicator lights on, just an oil change on our 2013 Prius. We get the car back with the tire pressure warning light on. The receipt indicates they did a tire pressure check. Ok no big deal, we take it back to Pauline's because they recommend a tune up, spark plugs, fuel system service, tire rotation and CVT fluid exchange. When we drop the car off, we mention the tire pressure warning indicator light is on from the previous oil change at Pauline's, which mind you was the week before. They call us an hour later with a $1356 quote?! Wow! Ok well we need it so we agree. We pick the car up the next day... the car is running great, but the tire pressure indicator light was still on, we figure after the amount of cash we just dropped they could have reset that indicator. We call and have to schedule another visit for the following Tuesday. Ok now we didn't notice right away untill we hear something dragging on the ground...It's the shield plate dragging on the ground. Ok I get it, those wear out over time, BUT it wasn't dragging before Pauline's. We had drove to Fort Bragg for that weekend, and all the auto repair places are closed. So what do we do? Pull it off because it's making a horrible sound. I call Pauline's that following Monday, Kat the manager says we take photos of before and after, let me check and talk to the tech who worked on it. She calls back and says the tech said it was already broken, and that he zip tied it up. Well he should not have done that, he should have called us and gave US the opportunity to get it replaced or fix it ourselves. So now I tell Kat this and she offers to order a new part and have her tech replace it, no labor charges just the cost of the part... I look up the part up $62.00 online, she calls back and says $320 for the part!?! I say I want to see the pictures that she said they take... "oh we didn't take a pic of the skid plate, and we are not a tire shop so we can't fix the tire pressure indicator light'l but they can rotate the tires!? Just goes to show folks... read the reviews! We feel like we got screwed! So now we have to waste time getting it fixed somewhere else! Thanks Ladies!!!!
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September 2023 by reiko O'R
Don't go here. I was in a tight spot with my car and they knew that and used it to their advantage. Charged me $400 for a BATTERY REPLACEMENT. Needless to say, I'm embarrassed to have gone to them but I was desperate. Best part yet to come--once they were done with my battery they called saying they found some other issues, two of which were legitimate cause for concern (serpentine and coolant) and two of which were minor (cabin air filter and corroded headlights). They wanted to charge me 1K for those four repairs. Insane. I feel awful for going here honestly. Also the employees were bitching at each other the entire time I was there. One star because I did get a free coffee.Service: Battery
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September 2023 by Daniel Yim
Incompetence
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August 2023 by Yatri Abundance
Literally the worst experience i have ever had with a shop. Paid them nearly $1000 just to mess up my vehicle even more to the point where its non drivable. I paid for a starting diagnostic fee (they charge $200 per issue which is ridiculous) , and unheard of. The only reason i went through here is because i got financed. The mechanic makes you think hes on your side, but he has no idea what hes doing. Youd think after paying $1000 theyd at least tell you whats wrong with it, they said the flywheel, but why wasnt that mentioned before i drove it off?Avoid this shop at all costs.
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August 2023 by totality events
Absolutely Terrible Experience here. Mechanic made my vehicle even worse. Refused to diagnose the loud sound (the whole reason for bringing it in)…..i was able to start my vehicle before, now it wont even start. Mechanic trying to poach customers. Front desk unwilling to acklowledge responsibility and take accountability. STAY AWAY
