“Outstanding customer service and pride in their product! We opted to relocate our well-loved murphy bed to a new home. We disassembled, transported and reassembled it ourselves. Seemed straightforward enough however, upon the first test, the struts didnt seem to want to work. The bed made more creaking noises than we remember, plus it took much more force to make the bed even wiggle while it was in its upright position, let alone move normally to the floor. After a week of tinkering with it in an attempt to troubleshoot, it dawned on us 'why not check in with Sonoma Woodcraft to see if they had any suggestions' Well..... they did way more than suggest. Since some quick video and photo emails didnt provide them with enough to determine the cause of malfunction, Chess drove 4 hours each way to the bed's new home to diagnosis and fix the issues... on a holiday weekend. He took his time and determined there was just enough wear and tear on the hardware and some wood parts that despite looking ok, prevented the system from normal operation (and it didnt help that one panel was reinstalled slightly out of alignment) The parts that were broken and worn were replaced or repaired - to do so he essentially took apart and reassembled a good portion of the unit - glue, screws, drilling, new hardware... he even reinstalled the wiring for the lighting, which I didnt get around to doing yet. We were left with a bed that once again works like it was designed, and we look forward to putting it to good use with many future house guests. This unit also had some decorative handles on the face of the faux cabinets that pulls that were missing. Much like socks that go missing in the wash, these pulls mysteriously vanished at some point between day 1 and relocation day. Of course no house guest, child or adult knew where they were or when they were last seen. Chess noticed they were missing and although not part of the proper function of the murphy bed, he arranged to have replacements sent to us so our 'functioning like new' murphy bed also looked complete. Chess and I chatted while he was working. I learned that his family started the company and he now after their retirement, he helps close friends keep the business going. We have been very happy with the quality of the Sonoma Woodcraft product we own but knowing more about the crew that built it and experiencing the care they take in helping maintain that product for a customer.... I am blown away. Chess and team deserve 6 yelp stars. I will recommend Sonoma Woodcraft to anyone even slightly interested in a murphy bed solution. If they received only half the customer satisfaction and service I got, they will be extremely pleased. Thanks again Chess, high five!”
“Troy and his family are always very friendly and you always find a little bit of everything and at good prices, and I love always finding something good...
Troy and his family are always very friendly and you always find a little of everything and at good prices, and I love it, I always find something good...”
10AM - 5:30PM
6791 Sebastopol Ave, Sebastopol“this is a must visit place whenever I am in Sebastopol. All the items in the store is carefully chosen and beautifully curated. Everything has class and taste. While they all look expensive on display, the prices are very reasonable! This place has everything from rug to jewelry; from arts to leather goods; from furniture to clothes!”
“I am very grateful to Rick Petteford for making the Peter Voulkos low bowl available for me and my Vasefinder Ceramic Art Museum in Carson City, Nevada USA. He is very diligent about what he does and it is appreciated as I am the same. Gracias!!”