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January 2024 by Yanlin Chen
The most reliable auto services I can possibly find. Convenient, efficient, honest and surprisingly affordable. Fixed my problem in no time while I heard one of my friends complaining that it took a day for the same problem to be fixed elsewhere. I would recommend it to as many friends as possible in the future.
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January 2024 by Mickie Calkins
Incredible stress free leasing deal on my 2023 Honda Ridgeline. Fair price. Super responsive salesman, Tony, ran multiple quotes, answered questionsand most importantly, did not once go into high pressure sales mode. In office experience with financial lead (Mr Garcia) was equally stress free and transparent. Got a decent deal and a super clean truck. Val Strough team, you rock!
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December 2023 by Jakey R
I recently had an unfortunate experience here, prompting this 1-star review. The standout issue revolves around the service department, particularly the agent named John. His consistently rude and belittling demeanor made each visit a regrettable experience. John's quick temper, zero patience, and condescending communication style left me thoroughly dissatisfied.Dealing with a malfunctioning car is challenging enough, but now I find myself contending with this individual's attitude? Adding to the frustration, he happened to be the sole person manning the counter. Representing the face of Val Strough Honda. I would be ashamed.The struggle extended beyond personnel issues chiefly the difficulty of reaching the service department. My attempts to contact them involved calling the shop approximately 20 times, only to encounter dropped calls, hang-ups, and unhelpful transfers to other departments where nobody picked up in service. This level of service is simply unacceptable.In my extensive experience with various auto shops, Val Strough Honda stands out as the worst. The exorbitant prices further compounded my dissatisfaction. The hope is that the management addresses the concerning behavior of individuals like John, whose interactions have been consistently marked by rudeness, as evident in other reviews.However, it's crucial to acknowledge positive aspects as well. Service provided by Sal was commendable, and he deserves recognition for his exceptional assistance. Unfortunately, this positive experience with Sal was vastly overshadowed by the overwhelmingly negative encounters with others.I also appreciated the shuttle service provided by the dealership. While this was a small consolation, it doesn't offset the overall disappointing experience at Val Strough Honda.As a member of the military, we have channels to communicate concerns and advocate for the "blacklisting" of specific establishments for active duty personnel. I intend to raise my concerns through these channels in response to this situation.
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December 2023 by Adnan Manaseer
I ordered a key Monday morning couple hours later i wanted to cancel the order and that was not possible it isn’t programmed yet!!! Whats the big deal!!Anyway talked with them on the phone and and he said it would be ready in 2 days and he will get back to me if the order is cancelled or not, i never got the call for the cancellation nor that the key is ready!!I was the one who called and i wanted to speak with manager for that bad experience and took him 2 days to call!! I understand very busy guy!!
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November 2023 by Kr Tambo
I’ve owned only Honda cars for 20 plus years and had good exp w reputable dealers. I had a big contract error here but they took care of it no problem. A little extra stress but Ash Prasad sorted it out great!
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October 2023 by billy ..
warning don't go here! They advertise blow MSRP prices but once you go in they have a ton of mark ups on all of there cars. 2024 Honda advertised for $29,888 online and when i went in they gave me price of $40,000! Mind you I drove over 2hrs because of the online price! This place is a scam and they cheat people out of there money. Sales manager is money hungry and rude!
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October 2023 by Diego Patlan
Im extremely happy with my experience here. Juan in finance really did a great job! I’m not mucho for words and I rarely leave reviews but I feel Juan really deserves his credit!! Really great guy very professional very understanding and extremely helpful! Thank you again Juan for getting me in a very beautiful new pearl grey 2024 Honda Civic!!
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August 2023 by Cosmos Guide
Told Miguel atleast 40 times (but the guy was like talking to a wall) I didn’t want the warranty and yet still put it in the contract. Slimy business first customer second approach
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July 2023 by ally Jimenez
The dealer was Very accommodating and cool at first, then once the manager came in he started to up prices once we were finalizing things with him. For example we said a certain amount as a down payment then he became pushy to add another thousand so we did and when he came back with the paperwork he added another 500 to it without telling us. Later he offered that he could bring the car I was looking for from a different dealer for no extra charge, we made sure that we as the buyers weren’t obligated to take it if it’s not what we liked (bc we didn’t get to see it personally) and they assured us of that multiple times, 2 dealers plus the manager in fact. They were also charging for things that already came installed with the car which was d**** When we went to go see the car we were not feeling it so we were weighing out our other options & they didn’t like that when they were the ones that offered to bring it and said it was fine if we didn’t like it. They became aggressive and unprofessional more than they had already been and said rude remarks once we said our final no.
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June 2023 by Berry S.
Me.Sal is a great person and helps me a lot. thanks honda.
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June 2023 by Ricky G.
Horrible deceitful advertising. CRV advertised on Autotrader for $32k and some change but when I got there ( drove 3 hours) they tell me that there are dealer installed B******* options for another $5100 that I have to pay for or I can leave. Horrible bait and switch. They should be investigated and fined
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June 2023 by Cory S.
Went for an oil change 6/1 and the service department was very nice and helpful. I then was looking to trade my car in as well. Yes I've been there before and tried a different car I was interested in awhile ago, wanted something more economical for my commute and was starred at while the sales rep was at his desk, then another walked passed me and ignored me, then another came at me with an attitude and told me; "we work by appointments and you've test driven a car before." I was interested in something else and I wouldn't make an appointment with him and rather take my business elsewhere. I told the sales rep that and he didn't care and just walked away.
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May 2023 by John H.
Just tried calling the Service Department to ask a question about an oil change, had to go through 3 different voicemail transfers and still couldn't reach a human being. This is definitely an order prevention technique.
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April 2023 by Mercedes Rodriguez
Miguel Ruiz has not only sold me my Mazda 5 Grand Touring, he and Eric have continued to guide me in my ownership and maintenance. I'm very happy with the value of my purchase and the excellent service I received!
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April 2023 by Patches Roo
buyer beware cars marked up crazy over msrp wanting in some cases 5000+ over msrp with idiotic dealer options installed that you can't even see what has been added onto the car, making a base model car cost more than a top trim at msrp very disappointing shopping experience will probably not return to this dealer if I decide to buy a Honda.
