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November 2023 by Keith Brockie (Arroyo Valley HS)
Dan Lopes in the service department was TOP NOTCH. Communication was great. Speed of service was great. And to top it off he was just a really nice guy to work with.
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November 2023 by Kevin Lazarcheff
Dan was so helpful in taking care of our daughter and working with the tow truck driver. Great Experience.
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October 2023 by Charles Bradley
All the staff were very nice, even when I did not understand the new signage. The signs can be more informative for VW owners. Scheduling online or even using the website was impossible, it did not work.
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October 2023 by Eduardo Espinosa
I went in for the oil change and tire promotion, when I was getting charged the clerk was not aware of the promotion that VW had online and I was charged an installation fee. We called the service manager following business day and he also said we were charged correctly. We were overcharged and the promotion online isn't being honored.
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September 2023 by Joe M.
After thoroughly communicating with Christian Lopez about a vehicle purchase, he was completely unprofessional. I called the night before to make sure the vehicle was still available, as I was to travel almost 3 hours to come there. He assured me the vehicle was there. I traveled the next day and arrived at 11:30am only to be informed by Christian that the vehicle was sold the night before, yet he didn't bother to communicate that to me, and just allowed me to drive all the way there. I would never purchase anything at this dealership.
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August 2023 by Rodrigo
I was able to change the terms or my lease after I had realized I had made an error calculating the value of my trade in the day after I made the deal.Unfortunately I was so intimidated, that I still fell 2500.00 short in what the trade in for my 2022 Toyota Hybrid was worth. The Dealership netted nearly 4000.00 on the deal. I spoke to the sales Manager recently, and he assured my that I had gotten a great deal on a “highly discounted” vehicle referring to the ID.4 ‘s 7500.00 rebate. Sad but true.
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August 2023 by jess dever
Happy the VW service area was open, service was professional and quick.
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July 2023 by Euri Cabiluna
Staff were friendly and accomodating, from the front desk, cashier, parts and management. Made the experience seamless and less waiting time. Gave us price quote so we know ahead of time what we're looking into without surprises. Overall great experience, we'll see you next service!
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June 2023 by Daniele Gozzi
Technicians level of training needs improvement, loaner cars for free its the least VW should provide, Anthony the Service Manager Coordinator was very kind patient and accommodating.
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April 2023 by Tyson Marshall
The only reason I didn’t give this place one star, is because there’s some really good people who work here. But Rodney, Alyssa (I think that’s her name) are he absolute worst. This place got me the wrong car, then pretended they didn’t know what I was talking about, swapped out the wrong key fob, then charged me for both, and tried to squeeze any dime they could with false claims. If you have to deal w this Volkswagen, stay clear of Rodney.
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April 2023 by Eric Betancourt
I rarely write reviews, but this is important for potential clients of Seaside Volkswagen. All indirects and mud slinging aside, here's my experience with this dealership:I found a lease deal here online, so I showed up and asked for it. I had a trade-in for an agreed ~$20,000. I only put down $6,000 on the lease so I can have a down payment for a future EV or property. They found this unusual but agreed. Once I was with financing, the representative told me the actual value of my trade-in, which he was yelled at for. I sign and get the keys, and the general manager pulls me aside to download the VW app. This is normal, although he was so eager that he reached for my phone.3 weeks pass, and I receive a phone call on Friday from financing. They state that the contract was void and they needed to sign a new one. I call my sister, who works at a dealership, to explain this. Typically, a clerical error only takes 1-2 weeks to fix, so I signed on Monday after a weekend out of town. Before then, I receive many phone calls, where he once says, "If you don't want to sign, just give us back the car."3 more weeks pass, and there is another clerical error, so I call my sister to find me a car on her lot so I can be done with Seaside VW. When I told them I was returning the car, the general manager said, "I want my car today! Or I'm sending someone to pick it up. " I respond, "Can you pick it up in Salinas? It's closer to Seaside than my house." The GM responds, "Bring it here today, or I'm reporting it stolen! "I take it to them, and they have 4 workers, including the GM, inspecting the car. After 3hrs, they brought me the paperwork and my full refund. The whole time, the representative was playing the victim, while he made me drive 2hrs through a storm to return a car on a contract that they couldn't honor and left me on foot with my wife, toddler, and newborn.
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February 2023 by Marilyn Bala-Nannie
I chose the rating to three, because last couple of time I had my suv check and oil change , and brought suv cause a recall, that they were wash suv, once it’s all done, got there , never got wash, and second oil change not wash, service desk he was nice, but the cashier she was friendly, and your cc we’re down, I didn’t like the idea to have her write down my cc number, I was very comfortable with it, it not i don’t trust her, but happen in works setting we’re it can be copied, I came back and pay cash, and she give sticky’s note with my cc number on it.
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January 2023 by Leo Villalobos
I will never be taking my vehicle to this dealership again for maintenance nor will I recommend it to anyone I know. My car has been in the shop for 6 days now and I still don’t know when I’ll get it back. The worst of it is the lack of transparency and communication. I took my car in for maintenance in November and the parts were placed on order. After almost two months of waiting and hearing nothing, I called for an update. I was told the parts would be in the following week. One week later no phone call. I again called and was scheduled for repairs a few days later. I was told it would be a one day job. Later that same day I was called and told the parts weren’t in, the parts were later foun and later that due to weather, repairs had to be rescheduled. Last week I took the car in again and is where I am at now, with a one day job now on day six. At the end of day two, I called for an update and was told that apparently one part was not ordered with the initial set and that hopefully it could be finished on day 3. It wasn’t. On day three I was told it was a bit more complicated than anticipated. I was told I could pick up the car if I needed it because there was no loaner available. On Monday I again called for an update and was unable to get through to anyone. Today I spoke again with the service agent and was told that the shop didn’t have the correct tool to finish the job and would receive an update later. We are close to the end of the day and again no update and no loaner car offered. This is an unacceptable way to treat a customer. If the parts weren’t all in and the tools weren’t all available then that should have been disclosed. It also shouldn’t take a customer constantly calling to get any sort of update. I have been able to manage without a car but not without causing issues. There is no way I will recommend this dealer to anyone for anything.
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January 2023 by Alissa Healy
I scheduled a service appointment specifically with a loaner car only to arrive and find out that there was no car available and a shuttle was the only option. With the shuttle not on property and 6 people waiting, this was disappointing to say the least. Emergency brake light goes on unexpectedly and after reporting this at service was given no feedback. Oil change light is still on although they did an oil change and tire pressure is off one day after pick up.
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November 2022 by William Brown
(Note) When checking on the review, I noticed my comments were deleted so I am repostingI had purchased a 2022 Volkswagen Tiguan from this dealership in July. Rodney Golden was the sales rep who helped me through the process. He was extraordinarily professional, courteous and knowledgeable. He made everything easy, hassle-free, and was extremely understanding of my needs and what would be the best fit. I highly recommend you reach out to him if you are searching for a new/used car. It's a pity that I have to PCS to Georgia before my wife returns from overseas. Otherwise, we would be working with Rodney again.
