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January 2024 by Jerry Stratton
Scott did a great job. Fast return and even washed my Rover. Very professional!
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January 2024 by william Buffalo
My 12 year old 110k mile RR sport finally needed something major. Water pump and coolant pipes. The service guys were as always responsive to my concerns and fixed the issues quickly and in line with the estimate.2
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January 2024 by Christina Johnson
Bill has been so wonderful to work with. We live in San Diego and our communications thus far have been all online and virtual. Bill has been efficient, kind, and extremely professional in our relationship. He was prompt in responding to our online inquiry and in less than 24 hours from our initial point of contact, we are proud and incredibly excited new owners of a beautiful new vehicle from Land Rover Monterey. Highly recommend!
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January 2024 by Elena Beale
I wouldn’t have left a 5-star review if it wasn’t for the Service department; my experience with the Sales, however, leaves much to be desired. The service that I received from Mr. Matthew Menke and his team was simply outstanding. They went above and beyond to get my car ready as soon as it was humanly possible. Mr. Menke was in touch while the vehicle was being serviced; I was provided a pick-up service from the military base where I work to the dealership; he answered all my questions and concerns in a nice, friendly yet professional manner. Should I need my car to be serviced in the future, I will have no doubts it’s in good and caring hands.On the contrary, my first in-person contact with the official representative of the LRJ Monterey Dealership was not as pleasant at all. When my car broke down on Saturday, December 16th, I had it towed to the LR Monterey via the LR North America Road Assistance app. Upon my arrival in a tow truck at around 4.30 pm that day, the only POC I was able to speak with was a salesperson who introduced himself as Bill. Well, in fact, I had to pull his name out of him while he was talking to me through gritted teeth. Anyone who has ever found themselves in a similar situation – you’re stationed some 1,300 miles away from home, in a new state, with no friends or family around – would understand how confused and lost I was feeling that afternoon. Jaguar/Land Rover is not just a “car make” – it’s a philosophy, a spirit, an iconic brand with a 100-year history which makes every customer feel special, and which gives that sense of belonging to the “family”. My husband, who is British, and I have purchased more than 15 vehicles from this brand, and have been its loyal customers for more than 20 years not only stateside, but also in Europe. The way I was treated by Mr. Bill the Salesman was thousands of light years away from the fundamentals of the LR customer service. Not a single smile or a simple “hello”, not a rudimentary “sit down please and take a breath”… in a nutshell, zero attitude towards an existing client of the service department and a potential client of the sales department. I might be spoiled by the standards of many different LR dealerships I’ve visited throughout the years, but the appearance and the behavior of that gentleman resembled rather a night watchman at some warehouse or a mom-and-pop no-credit-score-required used car shack than a “face” of the Land Rover Jaguar. It goes without saying that I wasn’t offered a ride home from the dealership (which is just 5 miles away from my residential address). The way Bill treated me made me feel like I was a smelly hobo from Del Monte beach. Fortunately, I was lucky to meet Ms. Julia Jenkins, the finance manager, who gave me a lift home and whose sweet personality mended the first impression. This spring my husband is moving to Monterey, and going to replace his 5-liter Range Rover Supercharged; we hope to avoid any further interactions with that salesperson.
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December 2023 by eric nicholls
Professional team that handle business in a timely manner. I had my child's Christmas play to make and they made sure to have the job done so I could and i did!!
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December 2023 by Matt Corley
Easy access dealer near Monterey. Everyone is nice and my work was completed quickly.
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December 2023 by Rob Malone
So easy to do business with LR Monterey. The people are so nice/easy to deal with, they're very accommodating, and scheduling is a breeze. I never question the quality of the work and never feel like I'm being over/up-sold so there is trust. Night and day difference from LR San Jose!
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August 2023 by umair dad khan
Service advisor Laura is amazing and provide exceptional service. Also provided me a loaner and the price for maintenance is best.
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May 2023 by Sarah Robarts
The service was amazing from start to finish. Could not have been better. Much appreciated and highly recommend them!
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April 2023 by Marcianita R.
Purchased two cars from Monterey Motors Land Rover. Sales Manager and Sales Professionals were great!
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March 2023 by Rex R.
The worst dealership I've ever encountered. The GM is a moron. Don't do business with these jacks.
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July 2022 by Missy J.
Our Experience was wonderful from start to finish! Cameron was very knowledgeable and explained everything we needed to know! He made our experience easy to find our exact car and we will definitely recommend Jaguar Monterey to our friends and family! Thank you again!!
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June 2022 by Sharon C.
Horrible service, unprofessional and even patronizing. Matt McGee or McKee working at front desk/sales was insulting and inappropriate. As a psychologist, I would never recommend this space to anyone.
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May 2022 by DANA H.
Since the change in ownership the dealership is simply not the same. I've had two Range Rovers always serviced by Land Rover Monterey and since the new ownership it's been a headache to deal with them. The customers aren't important anymore, the customer service is a joke.
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January 2022 by Wayne Halverson
I am a customer from park city Utah. Found a SVR online and found the dealership. Cameron was professional and made me feel comfortable. I did not even see the car, he made the experience easy. And reassured that the third party delivery that he found for me showed up. Not a scratch on the car, or any damage. It showed up in pristine condition. The process was easier than any dealership I have bought from before. Thank you Cameron.