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April 2024 by Kenneth P.
I had to go out of my way to visit Cypress Coast Subaru to inquire about a compact SUV and the trip was worth it. Little did I know, I was about to meet the best sales team of the decade. I have to say that Ryan and his team provided me with the best customer service on making a knowledgable decision about picking the car that I need. The professionalism, understanding and patience is what sets this group of people apart from the rest. After taking the time to see the cars, I purchased a 2024 crosstrek and I am very pleased with it. Just know that you will be taken good care of when you come here. I give much respect to this place and I highly recommend Cypress Coast Subaru! Shout out to Ryan and Brian!
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March 2024 by Molly A.
I had a great experience here with Ryan and Dylan! I'm so happy with my purchase and they made it a genuinely good time. ...Need someone to fight for you on the phone with a slightly disgruntled Starlink employee? Ryan HAS YOUR BACK. Feeling parched after signing your name a ton of times? Dylan will happily pop over to grab you whatever your heart desires from Starbucks. Need a photographer to catch you and your new rides best angles... Ryan will literally lie down in the parking lot for you. Don't understand basic principals of the technology of your new car because you've had an old one for so long? Dylan's got the freshest of the fresh tech capabilities to get you on your way. Would recommend to a friend!
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January 2024 by Ann S.
Great service by Matt in the service department. Our transmission failed in King City while driving up to Truckee for vacation. We called Cypress Coast Subaru's service department, and reached Matt. He was calm, patient, and reassuring,even though it looked like we had a big issue on our hands. After being towed to the dealership, we left the car there. Matt called us early the next morning, and confirmed it was the transmission. He got a new transmission overnighted, and the service department had us up and running by the next afternoon. The videos they took confirmed that the problem was caused by the shop in our home town. We are so very grateful to the entire Subaru service department, and especially to Matt, for taking care of the problem so speedily and efficiently, and for getting us on the road again. Thank you, Matt and Subaru team!
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November 2023 by Beth R.
Just bought a Crosstrek form this dealer. Worked with Luis and Tina and both of them were super helpful with test drive, showing me how to navigate all the dashboard and steering wheel buttons. They gave us space to talk alone and we're not pushy. I also traded in my older car and they gave me a very good price. Definitely recommend this dealership.
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November 2023 by Tasha H.
Had an issue with my 2014 Subaru Forester. Jacob was awesome and found a service bulletin that covered the whole 3 hour maintenance and service. I highly recommend this dealership. They may need pricey at times but the warranty and services you receive for non standard car issues ( mine was the parking brake wires were faulty) are totally worth it every time. I will keep buying Subarus for a lifetime if they're Service and Warranty stays this good and competitive.
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October 2023 by Anthony Burns
Exceptional service, always helpful and kind. Have been taking my Subaru here for two years and thousands of miles. No issues!
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July 2023 by Kelsey B.
I bought my Subaru in LA and that's where I'd get it serviced when I lived there. Cypress Coast Subaru is leagues better. The people are friendlier and more transparent, the service is better, and the experience is always seamless. I brought my car in yesterday for a service knowing I'd likely need new brakes (which is what they told me during the last service- something I appreciated so it wouldn't come as a surprise). Matt W couldn't have been more helpful. He answered all of my questions, walked me through my options, pricing, etc. and got me the best deal possible. My car was ready after the shuttles had stopped running so he even deducted the price of my uber back to the dealership from my total. I got my car back working good as new and spotless. Bringing my car in to get serviced has always been something I dread (much like the dentist). Cypress Coast Subaru makes it so painless and hassle free. Thank you again, Matt!
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June 2023 by Lani M.
My previous car started having issues the WEEK of Christmas (2022) & after bringing it in to Toyota, we weren't happy with the options or the service from their Sales team when looking at options to purchase a new car if worst came to worse. We walked the auto mall browsing other cars & were greeted within 1 minute by Dylan on the Subaru lot.Long story short, Toyota gave us the run around while Subaru was there to help me & get me back in the road for a busy Christmas holiday ahead. Special thanks to Dylan & KC at this location! They treated us like family & gave us all the available options to ensure we were taken care of & were able to make the right decision. I will never buy a car from another dealership again, because Cypress Coast Subaru is where it's at! I HIGHLY recommend this team & recommend them to all my friends & family that mention needing to buy a new car.**UPDATE** I forgot to post this review, but wanted to say I am still as happy I as I was when I first bought this car in December 2022. We also had our first maintenance appointment with their service department, & received incredible customer service from our service advisor, Matt. From Sales to Service, you can't beat this team! Thank you guys!
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June 2023 by Rob Haworth
Always have a great experience there.
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May 2023 by Allen C.
So awesome after a month of posting this review I still get negative messages from the who must be the staff at this dealership. Making derogatory comments and name calling very mature.... you do understand the nature of yelp is for people opions of interactions with business, you only go to further my point.All ypu have to do is answer two simple questions why is the Part manager telling customers they can only order complete assemblies?Why did the service manager bill an extra hour shop time to remove a bolt that has to be removed to preform a service that is already being billed. If the service took more than an hour no problem, but the service took less than an hour, which was the estimated time. Answer these 2 simple question instead of making personal attacks and name calling.
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May 2023 by Mike L.
I recently visited Cypress Subaru for an oil change and other services, and I must say that my experience exceeded my expectations in every way. From start to finish, the staff at Cypress Subaru, particularly Gilbert, went above and beyond to ensure that my visit was both convenient and enjoyable.First and foremost, the service provided was top-notch. Gilbert, the main helper assigned to my vehicle, demonstrated an exceptional level of expertise and professionalism. He efficiently took care of the oil change and other necessary tasks, ensuring that my Subaru was in great shape before I left. His attention to detail and thoroughness were truly commendable.One of the standout features of my visit was the shuttle service provided by Cypress Subaru. I was able to drop off my vehicle and take the shuttle to enjoy dinner and drinks while my car was being serviced. This level of convenience was greatly appreciated, and it made the entire experience hassle-free. The shuttle service was prompt, reliable, and the driver was courteous and friendly.Upon returning to the dealership, I was greeted with a smile and promptly taken care of. The entire staff at Cypress Subaru was professional, attentive, and eager to assist. It was clear that they genuinely cared about their customers and wanted to ensure a positive experience. From the front desk to the service department, everyone demonstrated a high level of professionalism and customer service.I am delighted to give Cypress Subaru a well-deserved 5-star rating. Their exceptional service, convenient shuttle option, and the friendly staff, particularly Gilbert, made my visit truly enjoyable. I highly recommend Cypress Subaru to anyone in need of automotive services. Their commitment to customer satisfaction and professionalism is truly commendable.Thank you to the entire team at Cypress Subaru for providing a stellar experience. I will definitely be returning for any future automotive needs.
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May 2023 by Norman S.
Justin made us feel at ease right away.He was calm and patient while we were testing the car and deciding between cars. He explained into detail the differences between the models we were looking at and while listing the various upgrades and add ons we never felt pressured.The process was smooth and efficient. Will definitely do business with him and this dealership again!
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May 2023 by Jennifer N.
Initially I booked service for the late afternoon and changed my schedule around and when I got there I was told that the service couldn't be done so late in the day. I was bothered but understanding and I came back the next day as scheduled. I called and asked about a loaner before coming in and there was a little bit of delay but in the end, I had a loaner car and my car was service and ready to go the next day. I've only had my car back for a day so I'll come back and report anything off. But overall the service manager was communicative, knowledgeable and friendly and that really takes the burden off of worry about your car.
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April 2023 by Heidi M.
Just bought a used Subaru and I couldn't have asked for a better experience buying a car! Dylan was so helpful and fun to hang out with on our test drive. He helped negotiate us a great deal and felt like he was really on our side. Thanks Cypress Coast Subaru for a great car buying experience!
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April 2023 by tony x.
i bring my subaru forester here when there is issue. So far, i am happy every time. i will come back as long as i have subaru.
