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July 2024 by Stuart Wells
We had them replace an old 6' bathroom vanity so we could have a higher cabinet and more storage. The vanity is very high quality construction and the alder wood color is beautiful. The countertop matches the wood very well. They were very efficient and got the job done quickly. We were very pleased with the quality of the work.
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August 2022 by Tina Allen
We used Cypress Design & Build for a built in desk and cabinetry work - they did a fabulous job. Fred, our Project Design Manager, was incredibly helpful and had great some great ideas for our design. Luis, our installer, was top notch and really took pride in his work. We plan on using them again for a project in our laundry room next year and we highly recommend this local company if you are looking for additional cabinetry in your home!Service: General construction
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November 2021 by Matt Wall
I spoke with Ray on the phone about remodeling my bathroom and a few other upgrades around the house. He was very helpful and answered all of my questions. The impression I got from talking to him was that his staff was available and interested in taking on my project.He sent an intake email to me and three other members of his staff asking me to restate the services I was requesting. I replied to that within a day or two. After not hearing anything for two weeks, I followed up. It's been a month since I originally talked to Ray, and I haven't heard anything back from Francisco, Fred, or Shacara.Obviously my business is not important to them. If they are too busy and Ray would have told me that from the beginning, or any of them would have let me know, I would have just gone elsewhere. Inviting me to detail my needs as if you're going to help me then ignoring two requests for help is just bad business to me.I will be taking my business elsewhere and recommend you do the same.
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June 2021 by Franchesca Lorena
So happy with this company from start to finish. Marcus was the guy who delivered my cabinets and he was beyond awesome. Prompt, polite and professional. Couldn't have asked for a smoother delivery of my cabinets. Also, he looked clean and professional and put together in his uniform and took all the safety precautions to protect against COVID.Services: Custom cabinets
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February 2021 by Paul Gottlieb
Fred, our designer provided us with some great ideas. We had both the box store and cypress provided us designs. I was surprised and elated what Cypress quoted. What a plus that They were able to install professionally. Again thank you Fred. Great experience
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June 2019 by Jan Vanderbilt
We originally planned fully custom cabinets for our new home, but thought to check out Cypress Cabinets before making a final decision. We are so glad we did! The design team at Cypress were stellar (Fred!), cabinets are beautiful and customized completely to our needs. Delivery dates were honored to the day, and follow-up service was spectacular. Our cabinets throughout the house are noted and complimented as our friends visit our new home for the first time, without exception. We love you, Cypress Cabinets!
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May 2019 by Terry R.
Cypress cabinets did it one more time. Excellent service and the best design yet. This was the fourth complete kitchen remodel they have done in last three years. Casey's design, Jesse's project scheduling and management of Sub Contractors and Lisa's coordination of paperwork and constant customer service was superb.
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April 2019 by Marie-Christine Jude
In a nutshell: If you live in a new house where everything is straight and if you know how to install everything yourself, use cypress cabinets. Otherwise, don't. They use good material but they are poor at communicating with the customer, measuring and making sure installation goes smoothly.
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February 2019 by Politically M.
I was so surprised at how much less they were than big box stores I got estimates at. My cabinets and countertops are beautiful. They moved a wall and did all of the construction as well. I also purchased backsplash through them and their tile guy Sergio I think did great. Everything went as well as I could have asked, Fred was great worked hard to get me discount from manufacturer Richard and Bill always followed up and completed everything on schedule. I'm going to use them for my parents remodel as well.
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December 2018 by Paul Gottlieb
Always professional environment. They have the best designer on the Monterey Peninsula. Ask for Fred
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October 2017 by Joyce S.
Yes, the showroom is attractive and selection is good. Casey's design wasn't bad, as far as it went. Otherwise, our experience with Cypress was so bad, we wish we had sued them. Disorganized: Cypress Cabinets is completely understaffed. In over 30 business days (excluding weekends), someone worked at our house on 13 days. Two people they sent worked for a couple days, then Cypress fired them for incompetence. All their work had to be redone. Three days went to figuring out what electrical work needed to be done (the plans drawn up by the in-house designer didn't indicate such essential details) and redoing electrical work that was done incorrectly. One of the workers admitted they were all expected to work multiple projects for the company at once. Poor communication: On multiple occasions, we were given no notice that no one would be working. Mixed messages abounded: The project manager was AWOL, the site managers cross-communicated, and no one thought to talk with us. Had we not begun to check in regularly, the project simply wouldn't have gotten finished. At one point, the site manager told us that the countertops would be ready in 4-5 days. When we hadn't heard a word on day 5, we called and were told that it would be an additional 8 days. This kind of thing happened over and over. Ridiculous overcharges: My son gave the designer a very clear budget. The final amount was more than three times that. One example: Somehow, it never occurred to the designer, project manager, or site manager that moving the island would require a change in the flooring. The flooring guy checked out the site and gave us a verbal quote of $1500 for three days labor. BTW, we supplied the flooring. The next day, the written quote outlined exactly what we were told verbally, but with a cost of $1850. We complained and they knocked it down to $1650. When the work was finally done, it took two guys a half day to do. Of course, we were told the price is the price. After a good deal of pushback on our part, they cut it to $1100. Now for the ugly part. The entire kitchen renovation was paid for by my adult son. He was an active duty nuclear engineer on a Navy submarine when he was disabled in a car accident. As a significant point in his recovery, he wanted to make the kitchen accessible. Near the end of our project, the project manager showed up at our house for the first time since the renovation began. The issue that brought him there was that once again, communication had been horrendous. At one point, my son and I started to ask a question at the same time. As if dealing with recalcitrant children, the project manager held up his finger to silence me, then leaned down to my son and said to him, as if he were five, "Now, what is your problem?" Yeah. So. Let's just say that neither of us handled that well. You do not talk to my 25-year-old, brilliant son as if he's a whiny five-year-old. Some stereotypes about sailors, like their swearing vocabulary, are true. My son proved that in his answer to the project manager, who stomped out of the house saying he was going to pull his crew off the job. That afternoon, my son, with his caregiver next to him, spoke on the phone with the owner of Cypress Cabinets for the first time. He expressed his displeasure using considerably more measured word choices. He reiterated that the purpose of the renovation was to make the kitchen accessible. The owner declared that he had "never heard anything about it being accessible." Then he told my son that he expected the final payment by the following day. Don't worry about the fact that the finishing touches haven't been done, the owner said. They would be seen to. The next day, my husband and I went over to Cypress Cabinets. The owner happened to be on the floor. First, he denied asking for the payment. He denied telling my son that he wasn't aware that the kitchen needed to be accessible. In fact, it became very clear as we spoke, given that h
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May 2017 by Joanne S.
Casey and Matt were awesome. Casey designed a very fashionable laundry closet in my hall near the kitchen. It actually looks like a butler's pantry and can double as a serving area for parties. You would never think that the armoire appearance with marble counter actually hides my oversized washer and dryer. It also has a linen cupboard with over counter cabinets for laundry soap, etc. The finish is an upscale Italian looking finish. Beautiful!!! Don't be on the fence; this place is great!
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April 2017 by Heather Ream
Great products and designer! Love my new kitchen and highly recommend anyone who is looking to remodel to use Cypress Cabinets!
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September 2016 by Kevin K.
11.35 on Saturday. Front door says open , door locked. Wait ten minutes as perhaps someone in restroom. Decide to call, "oh, we are open you have to come in through the flooring front door". Walk in and make suggestion to put a note on the other door to be helpful as we almost drove away. Heavy set woman at desk looked at us with a shrug. No "welcome, may I help" returned to calculator never looking up or asking if assistance needed. After ten minutes of looking around with no acknowledgement or offer of help we left. Suffice it to say we will not be back, taking a bathroom and kitchen remodel to another vendor
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September 2016 by Lolo W.
This is a review for Matt Gersonde. He was a huge pleasure to work with. Incredibly responsive and he handled a sticky situation with grace and complete transparency. I've only given 4 stars because ultimately we were very unhappy that our order - promised to us in 5 weeks - ended up taking 8 weeks and we were never informed of this until we checked into the progress of our order. It was very disheartening as we had timed the delivery and subsequent contractor work with the start of our kids' school year. Our kitchen remodel went from being done 1 week after school started to being done a month after school started which created a hardship for us. But, given how upset we were, I can tell you that Matt never hid from our upset...he took every call, returned every call and kept us in the loop of the progress of figuring out how our order went awry. Since then, we have inquired on other products and Matt has been on the ball and responsive and clear in all of his responses. We were so impressed with him, we ordered more product through Cypress (counter tops) when we could have ordered it elsewhere. We will continue to do business with Cypress as a result. Matt is a huge thumbs up for us.
