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February 2024 by Carol Rivers
Sitting here with a cord that doesnt workHave proof of purchaseNo solutionWorst store
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January 2024 by ALICE KIM
Nice location. Not friendly staff. Not recommend for pleasure life.
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January 2024 by Murray Pollack
Lame people
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December 2023 by bob jones
Had the worst customer experience with Darla. At least that is what she said her name was. Hard to tell when you're not wearing a name tag at work. Probably a good reason why she wasn't. She was rude, unhelpful and condescending. After calling into the store, I confirmed I had to go in person to order a replacement screen protector in person. When I went in, she told me there was nothing she can do to order my replacement screen. This was about 2 hours after I called in and spoke with the previous employee on shift. After going back and forth and telling her she had to order the screen replacement, she told me if I am going to be "stupid" please leave my store. I called the 611 number just like I was told, and they told me this had to be ordered in person. I am not sure if she is just lazy or does not know how to do her job properly, but this is not how you treat a customer. I constantly get conflicting info from this location, and they are always telling me to call the 611 support number. I would recommend going to a T-Mobile store that is not a third party like this one. Employees are not trained properly and are never willing to help in person. I would recommend using the Cypress store instead. The employees are way more helpful and will at least try to get you an answer instead of telling you to call the 611 support number. I would not recommend this T-Mobile store if it was the last one on earth.
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November 2023 by Jennie Po
Sal and Richard are awesome guys! They are so friendly, professional and enthusiastic to help. They are so patient with everyone, especially with the elders and are honest. One of the best TMobile places. This is my favorite TMobile to buy my phones and accessories.
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October 2023 by Jonathan Villasenor
This T-mobile is by far one of the best locations I like coming to. Sal the manager is always so friendly and helpful. His staff cares about their customers and always goes above and beyond to resolve any issues we have.
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October 2023 by Ashlea Stoddard
I am an employee of T-Mobile in another state &I sent my mom Into this store to do a simple phone turn in. The girl “Ivonne” was dismissive and completely rude to my mom. My mom was turning in two devices (which could’ve been done in the system, I checked) & instead Ivonne printed her off a shipping label for ONE of the phones, & told her to just throw them both in the box & ship them off. Ivonne then said “you’ll have to go to a corporate store” & so my mom asked where one is & Ivonne said “I don’t know?”Extremely shocked & disappointed that this store treats the families of other Tmo employees like dirt. I sent my mom to the store on PCH in Long Beach & the ME there took excellent care of her & got her phones turned in, in less than 5 minutes. If this is the way other employees families are treated at this store, I would hate to see the way customers are treated.
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October 2023 by Darla Ruiz
This store has the most knowledgeable staff. They are very fast to resolve your issues. I recommend it this store 10 out 10.
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October 2023 by Dylan Frazier
Excellent customer service, i came in looking for a charger because i just got off a flight and i was working with Richard, he asked me if i traveled often, which i do, he offered me 3 trackers to track my items when traveling and i was SOLD!! He gave me something i did not know i very much needed !
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October 2023 by Johnny
great experience at this store !! i was working with Dylan, he was amazing fluent pitching and was able to answer every question that i asked. Highly recommend this store if looking to switch carriers
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October 2023 by Monica Rodgers
Great customer service, i came in to switch over from AT&T and Sal and Dylan were great.
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July 2023 by Hector Ortiz
Careful when buying anything from this store. Sal and his Boss Cam will add stuff to your account with any sale just to hit their commission goals. Don't fall for their "I'm SaViNg YoU mOnEy" tricks or "accessories bundle".
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July 2023 by Steve Goodson
They were very honest, thus saving me money regarding my T-Mobile account.
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July 2023 by Ariyan Ansari
We couldn't be happier with our experience at the Seal beach T Mobile store. Sal is unbelievably knowledgeable on all aspects of Tmobile plans AND the latest phones on the market. He personally spent an hour and an half over two separate visits ensuring I understood every aspect of my new phone.5 stars!!
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July 2023 by Jamie Avalos
I was on a rush to LAX and stopped at this T-Mobile to buy SIM cards. The process was so easy and smooth. They even provided a charging bundle perfect for the airport that I continue to use everyday. Richard was so helpful!
