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July 2024 by Paul Winkler
Had a great experience here. Wesley the VZ tech was extremely personable and helpful. Turned a difficult day into a triumph quickly, easily and efficiently. I highly recommend this store and its excellent staff
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July 2024 by Rick Erlin
Tech greeted me when I entered and told me 30-40 minutes while he waited on present customer. I opted to wait. Manager(?) came out and helped tech with present customer. When mgr finished he didn’t acknowledge me or ask if he could help me though he seemed to know more than his tech. Another woman came in behind me and mgr addressed her problem and she left after 10 minutes or so. After 30 minutes I asked if they were getting close and the tech said another employee was coming in 10-20 minutes. Mgr confirmed that yet still did not try to help me. They didn’t seemed to have a definitive idea of their employee’s schedule nor would the mgr even make eye contact with me as if he was unwilling to help. I don’t think he cared whether I got served or not. I’ll spend my money elsewhere.
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May 2024 by Pamela Myatt
kaylee was patient and we'll informed. The store was very busy and a bit confusing. She was not flustered and focused inspire of it. There
should be dividers between customers for privacy and security.
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May 2024 by Patti Gower
Kaitlin was super knowledgeable and helpful with our account and upgrading our phones
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March 2024 by Monique Engleman
Wes was so patient with me. Super kind and knowledgeable. Thank you
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March 2024 by Cindy Guignard
The sales person was very helpful. She made sure we registered the new phone in the store. I came to find out doing it myself would have been a nightmare. Also she helped me put my most used apps on the front screen. I appreciate it especially because I had to go to work and needed to use my phone right away. Thank you.
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March 2024 by Robert Weston
Nicole was great and helpful. Basically Running the store alone and multitasking to help everyone in line. Very Valuable employee here.
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March 2024 by Ezrimayr Chioma
I am differentialing and reviewing both the store and the service provider here. The title of the store says VERIZON, so.... that's on the store to correct if they choose. It unfortunately knocks their score down by not differentiating themselves.
As a store, retail for devices and hooking up a line, I believe it does the job. Great, helpful staff. But they are young and not worldly in the land of pairing. And still, I would MUCH rather go here, scotts valley, than the Santa Cruz store (snakes) - not sure id call them worldly either - I felt swindled at every turn there - very sad to not have that big store a cool store.
These stores are NOT an extension of Verizon, the phone company, not full service, not tech support, not many things. Dont think they will know how to connect your phone to your car - thats the dealer's realm. Don't even bother going if you want to disconnect your line. They'll dial the number and hack the multiple choice menus for you, though! ?
They are helpful, but they are just a friendly sales store that I go to so I can talk to a human quick, it's on the way, they tell me what to do and even dial my phone for me. I like that.
However, Verizon, itself, lacks in many ways. They strike me as too big for their britches, too much admin, too many fees, as though they are a utility company, but worse: Self important and arrogant.
We spend big bucks for the service and they can't even keep a 24/7 support staff. You're cut off at 5pm on Friday. Good luck.
Att, what a mess, no comment, kinda competes w Verizon, but i only use it as a back up to Verizon.
TMobile stores, on the other hand, hooked me up, fast, provided tech support 24/7, had suggestions, were knowledgeable, friendly honest service, open all the time, stores were an extention of the provider. The staff, even if they came from something else, were helpful, up front, straight up and effective. I always trusted them. They backed my choices and didn't get shwarmy about it - I would have happily stayed w them but for the reception and outages in Boulder Creek.
Verizon has us over a barrel.
?
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February 2024 by Kevin Milam
Nicole was amazing but she’s the only bright spot in that store. Without her I would have left without spending $1400. Because Nicole was so outstanding I stayed
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December 2023 by Nobody C.
I was in the store, and locked out my phone, the associate couldn't get into my account. I had my dog with me, and she asked me to take my dog to the car. I did, and went back. She locked the door so I could not enter. My service was disconnected because of none payment. I was there to prove that $311 was paid a week ago. I am changing my provider. I don't recommend anyone with a Verizon problem NOT go there. This woman has no idea what she is doing.
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December 2023 by Dawn McGinty
Nicole was knowledgeable, patient, friendly, courteous and professional. She answered all my questions and gave me the best pricing that she could. She transferred my info quickly and made sure I understood how to use the phone. It was a great experience.
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December 2023 by Marti ainsworth
Good service with a very patient and kind service person, nicole
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December 2023 by Paul Mannina
Great job!
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November 2023 by Jennifer Bovitz Cobas
Shawntay was amazingly helpful: calm, knowledgeable, patient. A+ smooth experience
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October 2023 by bud abbott
Nicole was excellent!
