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March 2024 by Brian M.
For repairs, this place is the worst. We took my wife's amethyst ring here to be resized. I was surprised at the initial quote but was willing to pay. Then I received a call saying it was going to cost $200 more than the original $400+ quote. Finally we picked up the ring and the stone almost fell out. We took it back and supposedly got it fixed but the stone was still loose in the fitting. Finally, after the third try, my wife wore the ring for a day and the stone fell out (luckily we found it). I will not ever step foot in this shop again!
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December 2023 by Angela J.
New owner is friendly, welcoming, and eager to help. Really nice shopping experience, and great staff all around.
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December 2023 by Heather S.
The new owner of Scotts Valley Jeweler is a kind and gracious business owner. Over the course of my 30 minutes in store, Tom provided several unofficial jewelry appraisals, advised me on & took in several pieces for repair, cleaned my ring, surprised me with a Turkish coffee, and then walked me through his truly beautiful inventory and helped me in the seemingly impossible task of narrowing my gift choices to select a gorgeous sparkly ring. I am grateful for all of the help and so glad that Tom and SV Jewelers 2.0 is here!
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November 2023 by Sheri A.
Thomas, the new owner just helped me with a repair. He was fantastic, I'm so happy the store stayed in the family. I have been going here for years- beautiful, high quality pieces that are affordable and styles for most everyone. Kristen is always so friendly and helpful - I will only go here to buy my jewelry. Soft sell, friendly people, beautiful jewelry. George is still helping to fix pieces as well. Highly recommend!
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May 2023 by Jessica A.
I came in to get my daughter's ears pierced last week and the staff was very welcoming and kind! My daughter loved when Kriss' brother pulled out the earrings she could choose from- she's so proud of them! And Kriss was so sweet and made my daughter feel very comfortable! Highly recommend!
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April 2023 by William P.
I needed the battery replaced in my watch. Based on Yelp reviews, I took it here. They said they would call me when it was done. I waited 3 (business) days, finally went back there and it was ready so I picked it up. Got home and tried it on and the small leather loops that keep the strap in place were missing. Went back and showed it to them, they took my info and said they would find them or replace them, again promised to call me back. 3 days later, nothing heard. Not what I would call good customer service! Sorry I went there at all now.
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April 2023 by lillian robinson
Friendly, fair prices, good work, got my ears pierced great experience. Would definetially recommend! great for kids piercings also !
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December 2022 by Dave J.
If you need jewelry or just need expert advice on what do with family jewels, you must go to Scott's Valley Jewelers. Ask for Thomas, he has 40 years experience and can help you pick exactly what you need with a friendly no pressure style. You will have a good experience at SVJ!
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December 2022 by Megan D.
Best jeweler in Scott's Valley! They helped us with resizing a chain and were so kind. They served us Turkish coffee and cleaned our wedding rings for free. Very nice people and we will come back!
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November 2022 by Ashley T.
My fiancé got my engagement ring here. No one knew about our engagement besides my fiancé and the gentleman at Scott's Valley Jewelers. He said the gentleman he worked with was nice and knowledgeable. We needed to get my ring sized a week later, as I've got little tiny fingers and they were able to get it done in a couple hours. My fiancé took it in yesterday (11/2/22) afternoon and was able to pick it up after work the same day. It also had a tiny scratch on the band and they buffed it out and cleaned it. It's perfect, I'm in love with it. Thank you so much for helping my fiancé pick out the perfect ring for me.
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October 2022 by Diana Hulme
Reasonable price and nice friendly associates. They repaired my necklace.
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July 2022 by Christopher F.
Kris is amazing, knowledgeable, and so helpful! She worked with me over the course of several weeks to create a custom engagement ring, and it turned out so beautifully. Highly recommend Scotts Valley Jewelers!
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June 2022 by Bennie L.
Replace diamonds that fell out of m Dad's wedding ring. We lost Dad in June & Mom 51 days later in 2020. Was disappointed when I realized the stones were gone. Scott's Valley Jewelers replaced the stones and beefed up the mountings so I can wear the ring daily. Very happy with the workmanship and proud to be able to wear my Dad's wedding ring.
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May 2022 by Kevin Head
I brought my wife’s ring in to replace one lost diamond and this is my story!Very poor workmanship on my grandmother’s white gold ring 90+ years old!He tried to rebuild the top of it and (the posts) and they were sticking up and catching on everything!They changed the whole look of it after replacing the lost diamond!I would not ever recommend this place to my worse friend.
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April 2022 by Jason 77
Reasonable price and knowledgeable jeweler! I had a ring that was a size too small that another jeweler said would need to be cut and soldered. SV Jewelers said they could try stretching it but warned it might cause the gem to come out. They not only stretched it without dislodging the gem but even stretched it a little more than one size so it was more comfortable.
