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September 2024 by Adina Jackson
Very disappointed. Advertised price for Wash was 39.99 for silver and $20 extra for xxl vehicle. They charged me $30 I should have left instead of paying the 69.99 total and gone to whalers which for same wash would have been $41.99. Live and learn won't be going back
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August 2024 by Christopher Rodemich
I’ve upgraded to 4 stars from 2 as I now believe the times I was there were just bad days for them. But I’d still like to see better consistency from technician to technician. I’m not sure but I think they could change their cleaning towels more often. But overall I’ve been satisfied. They are definitely best in county.
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August 2024 by Samantha Schipper
Would not recommend. Was told our Ford Transit was larger than the XXL car wash package and would be $75 for an exterior car wash only. We’ll take our business elsewhere.
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August 2024 by Josie-Dee Seagren
Great spot to hang out! My car is very happy to be clean :)
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August 2024 by Todd Cook
Been there twice and they always add on hidden fees which aren't posted! First time I mentioned I had a dog and it was an extra $20 and most recently my Altima was "too dirty" so it would be an extra $10 on top of which ever wash I chose! I know it's the only one in town but go anywhere else. I will never go back to them again. Yeah my car is dirty, that's why I'm at a car wash!
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June 2024 by Peter Pastrell
Excellent hand car wash. They did some extra detailing for me at no charge. They also have a great gift shop to go to while you are waiting.
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June 2024 by Adriana Ortega
I recently visited Scott’s valley car wash with my RV, which I had called ahead to confirm they could accommodate. Despite being told they could handle my XXL vehicle, I was shocked to be told upon arrival that the price would be triple what I was initially quoted.
To make matters worse, the manager, Ismael, was incredibly unprofessional and disrespectful. When I expressed my frustration, he called me an offensive name and claimed I had wasted his time.
This experience was a complete letdown, and I would not recommend Scott’s Valley Car Wash to anyone. Their failure to honor their advertised prices and their manager's unacceptable behavior left a sour taste in my mouth.
If you're looking for a reliable and respectful car wash experience, I suggest looking elsewhere and not here.
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June 2024 by Dave Ungerecht
Poor attention to detail, nickel and dime you after you pay too dollar. I had to pay extra for windshield bug removal. Still bugs on the windshield! Never again
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June 2024 by Nok Fin
They got my car clean and cleared of dirt and smudges. I'd take it here again for a good cleaning. They wash and hand dry your car! They vacuum your car floor. Just be sure to take stuff out of your back seat if you want that good cleaning.
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May 2024 by S P
While my SUV was being washed, they cracked my vehicle’s mirror and denied any fault.
Although they claim there’s video on it, they would not allow me to see it and Medhi, the owner, was very rude and said it must had happen somewhere else in a parking lot.
No, it happened there. My mirror was perfectly fine until after they power washed it with those metal wands they use.
$1,100 to replace it.
Needless to say, I’m never going back.
If you are going to take your car there, check your vehicle carefully before and after they wash it.
Local auto body shops know of their ongoing dings and “mishaps” to cars they wash.
Don’t risk it if you love your vehicle.
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April 2024 by Lucinda Davidson
So disappointing. I paid extra to clean off the pollen. When I went to get my car I pointed out there was still a lot of pollen. The manager argued with me petulantly that paying extra didn't actually mean that they would remove all the pollen, how could I be so demanding. Also the manager told me the car wash didn't include vacuuming the trunk when i said the trunk was still dirty. I paid $60 for a car wash that wasn't even clean.
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April 2024 by Jay Pennock
Way too expensive and totally overcharged me for my vehicle
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March 2024 by Elizabeth Traugott
To add to complaints about charging extra for a dirty car, on March 7th 2024 I asked for a $29.99 car wash. I was told it would be more because there was sand in the car, and when I said we live near a beach, the attendant noted that a dog had been in the car. True. But there was none of this when I went a few months ago. The recommendation was to take the $60 car wash. So I left and went back to Santa Cruz. At least the attendant said up front that there would be extra charges, but charging extra for everyday use and urging the customer to get a wash costing twice as much as the one they asked for is unacceptable. Don’t go here.
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March 2024 by Sachendra Shetty
How about you add a sign outside that you will be closed today so I am not waiting for you thinking you are late?
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March 2024 by Jason Horner
They are great at keeping clean cars clean but not so good at cleaning dirty cars. Besides being charged more due to the size, they also charged more for redwood spots and then charged me more because my car was dirtier than normal. I understand the size and redwood drippings but come on charging more because there was more dirt than average. That's just ripping people off. It was just road dirt from the storms. Place has really gone downhill since I do not see the owner there like I used to all the time.
