MoneyGram

Most Recent Comments

• May 2023 by Fiona B.
  Honestly don't know what the other reviews are talking about. Huge selection and huge store in general, biggest CVS ive been in. The staff is always so friendly and helpful. I was nervous to change pharmacies because of the reviews but I had a more than happy experience with the lady at the pharmacy who helped me out with my prescriptions and answered all my questions. She was kind and helpful and I really appreciated it :) The cashiers and I am assuming the manager who work at the front have always been very helpful as well and friendly. They do usually only have one person to check you out and one at self checkout so a line is possible but it is a line at a store? Very normal.... and no one is more special than the next? If you are in a rush then you should better manage your time, not blame the people who are working and helping you check out. Also self checkout exists and is usually empty! I would ignore these reviews as ive noticed scotts valley residents are a bit extreme........ Thanks to everyone who works at this CVS i am only able to imagine what the customer service is like and you are still doing a good job (i dont think i could) There are people who appreciate your work and jobs :)
• March 2023 by Chris M.
  The worst service at the front of the store. I went in for a few things. At check out the person in front of me was sending money somewhere. It took FOREVER. People, me, were standing there to be checked out. It took two people to check out the woman. They didn't look up and say "we'll be with you." They never acknowledged me. THEN, finally one worker took the person BEHIND me to another check out and left me there waiting some more. Unbelievably bad customer service with only one cashier available. I will never go there again. I ended up putting my stuff down and walked out--for good.
• January 2023 by Casey S.
  The staff here is friendly but the pharmacists have some kind of power trip when it comes to controlled substances. The lead pharmacists Phuong Huynh refuses to allow Good RX for controlled subs, because you know we are all trying to sell our medications on the street, having a coupon will make that easier? It's amazing that anyone is allowed to make a policy like that arbitrarily and get away with it. They make a lot of mistakes and have no problem yelling HIPAA data over the counter for the world to hear. Save yourself the grief and some money and send everything to Costco.
• August 2022 by Evie T.
  If I could give zero stars then I definitely would. I have been in healthcare since 2011. I just started a better field as my career this year due to the stress of COVID patients, and other personal reasons. I have worked with many pharmacist, and I can tell you that the "manager" and the other pharmacist named TINA are breaking so many Rules when it comes to patient confidentiality, patient safety and let's save the best for last....really "good" at "patient profiling" as they lie to cover the fact that they aren't. I have caught Tina (the evening shift "pharmacist") lie to me at least 10 times after not giving me a reason why she couldn't fill 2 of my prescriptions that I have been taking for 7 years from the SAME doctor. As if she had the right to tell me what I can and cannot take. One specific medication is something that it you skip a day then you're at high risk of getting a seizure, but she doesn't care. I can go on about her and the way CVS Pharmacy is, but just to be transparent and as short as possible, don't come here unless you want Tina and her "'Manager" to HOLD AND NOT TRANSFER your medications that you depend on and treat you as if you're doctor shopping. I apologize that my doctor understands that I need these medications, but my God....it was the most waste of time trying to give CVS a second chance and have it be the worst experience I have ever had to deal with at a pharmacy. As well as the fact that I KNEW why they wouldn't fill my prescriptions as well as put them on hold. So annoying. Remember that Tina "doesn't work at the SV CVS that much". I think Tina and her "Manager" need to stop acting as if they doctors as well as be on the same page when Lying to patient's. Just don't come here. Enough said.
• August 2022 by G P.
  Friendly staff but there is always issue checking out. Normally there are 0 to 1 employe working the register. Good luck if you have issues with the self checkout
• March 2022 by BBlue C.
  This is by far the worse pharmacy I have used. They repeatedly fill my scripts more than two weeks before they are due, and consistently ignore my requests not to do so. Even when they ask me if I would like auto-fill and I say no, they still ignore me. I have complained about this for ten years now, and they continue to. If I do not pick up a script they have filled that I did not request, they have threatened to charge me a fee to restock the medication. Very poor service.
• October 2020 by Debbie Z.
  We went to get my husband a shingles shot. He got a shot and we came home. We then got a phone call from the pharmacy only to find out they gave him a flue shot not a shingles shot. How can they mess this up!!
• September 2020 by Bianca H.
  DONT go to VANESSA for moneygrams, she will mess it up and do nothing about it. Worst CVS i've ever been to.
• February 2020 by Michelle H.
  Horrible pharmacy. They make you go from one window to the next and no one knows what they are doing. I called to have my prescriptions transferred and they filled them, but no one let me know anything. I then went in and checked in and they said they needed one more day. They called me and said they were finally ready and I asked if they had run through insurance and they said yes, but double check when you get here. I go in to find they aren't even a provider for my insurance and by this time I am in critical need of the medicines. Ended up paying out of pocket $300. Terrible customer service and nothing but misinformation.
• December 2019 by Mindi G.
  Let me be clear up front that this review is not a critique of the employees who work at the CVS on Mt. Hermon Road in Scotts Valley. I have always found the employees to be friendly and efficient. It is hard to say what has happened to this CVS, but if you have a list of things you need and want to be able to buy them without too much trouble, this is not the place to go. First and foremost, the shelves are empty on a regular basis at this store. It honestly reminds me of studying the Soviet Union in college in the 1980s when we were told of their empty shelves and long lines to get goods. Forget what you want to buy; at this CVS location it is a game of seeing what they have and deciding if you want it. Use a specific toothpaste? Forget it. They have one or two packages of about half of the toothpaste products they have spaces for on the shelf. Use a specific deodorant? Don't get too attached; most of the product sections on that aisle are empty too. You get the idea. The employees say they don't have enough staff to stock the shelves. Hmmmm, the seasonal and impulse-buy products are always stocked. I don't believe there are boxes and boxes of product stacked in the back room just waiting for an industrious soul to bring them out and stock the shelves. Another employee has said the lack of product is due to the preference for online shopping. Well, if CVS is going to stock fewer products because they aren't selling them, then get rid of the shelf spaces for all of the products you no longer carry! A second issue with this CVS is the sad state of their cash registers. I have been there more than once when one stopped working, so there was a long line at one open register and, of course, something goes wrong with a transaction at the remaining functional register, extending the wait even longer. The employees admit that when a register goes down it is happening "again." This is not new for them. Most drug stores carry all of the same stuff and I suspect we choose our drug store base on convenience. I always used CVS because it is close to my house, there is plenty of parking, and I know the store layout. It is time to start driving the extra two blocks to Walgreens, figure out the easiest places to park in that lot, and learn the layout there. Going to CVS means winding up having to go elsewhere to get what I need, anyway, so why waste the time? It does not seem like corporate is doing anything to make this location better in terms of stock and check out, so it is time to move on.
• November 2019 by Douglas K.
  I have immense respect for the hard-working pharmacists and staff at CVS in Scott's Valley. This pharmacy is quite busy and I've observed pharmacy staff essentially servicing multiple customers and separate registers during crunch times. Phones are ringing, medications are prepared, and customers are serviced in as timely manner as possible. I find the pharmacists and staff responsive and friendly despite the level of intensity of their work. Furthermore, I have had situations in which a medication I needed was not in stock and they are quick to get it ordered, or in some urgent cases they check other store's inventory until they can locate what I need. They have helped me quite a bit a number of times and I am grateful for their efforts. Again, I have immense respect for the staff at CVS Scott's Valley. Update: Pharmacist Alerts to Drug Combination --- a potentially dangerous drug combination was caught, alerted and hard-stopped by the SV CVS Pharmacist. Many thanks and much respect!
• September 2019 by Louise B.
  This place is sub standard., I wonder if the manager ever sees these reviews! FYI manager your bathrooms ARE FILTHY!
• July 2019 by Dennis M.
  Went in today to purchase a product that they had not refilled on their shelves. After asking an Asian pharmacist and then the cashier in the same department, I got no help and was treated rudely. I was told to go to the front checkers and ask them where it was (this was a sharps disposal container). A young man in the photo dept. asked if I asked the pharmacy because they should know where it was. I explained what they said. He took me back and did help me by getting another checker to look in the back for more stock. She came out with a box of them and handed me one. I told her I needed another and she handed it to me with her head turned. I said thank you and she just walked away. This was at noon on July 3, 2019 and they were not busy. Very poor service when three out of four employees treat you rudely and have no manners. They acted as though I was interrupting their day by asking them to do their job. I will always go to Walgreens or Rite Aid from now on.
• March 2019 by S B.
  Pharmacy won't pick up if ever and rarely. Lame like every other healthcare facility and med dispensing facility in overrated NorCal. Stay away
• January 2019 by Brad B.
  Worst pharmacy I've ever dealt with! Long lines, my four prescriptions never line up, they're too lame to get them all together. And when they run out of stock it totally screws up whatever synch on my meds there was... Pharmacist guy is indifferent to customer's needs! One bright spot is Nikko, young man there who tries hard to overcome CVS lameness to be helpful. Today was it. I'm out of there!