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July 2024 by Christopher Estep
Just stopped in to grab some things at CVS in Scotts Valley. Maiia was a great help to me and my wife. So positive and friendly. We left with big smiles, feeling good about our visit.
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July 2024 by Wanlop Kachinthorn
Cashier man is very patient and helpful so appreciate him so much
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July 2024 by Casey Stith
The retail part of the tire is decent and the staff quite friendly. The pharmacy however should be shut down. They seriously shorted me on a controlled substance. After filing a police report, and getting the run around from the district mgr Johnny Li, they now refuse to fill I think any prescription, because ‘I don’t trust them’. I didn’t think trust was part of this relationship. Idiots. Tina Le is head pharmacist. Count your drugs people.
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May 2024 by Susan Ray
Today I had 35% off coupon for regularly priced items as well as a few coupons. I cut out from advertisements. The store manager went above and beyond assisting me with my coupons because I had to use them both in the pharmacy and in the main part of the store which was a little bit complicated, but she was amazing! Thank you so much! This kind of customer service is rare these days and very much appreciated!
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May 2024 by Francis A Cheap
Scotts Valley California CVS is a very good store, friendly staff. Good management always helpful. Thank you.... Tatiana is especially helpful
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March 2024 by Lisa
Store manager is very rude to his own employees. He has talked down to his employees on 4 different time in front of me. Looked like poor employee was about to cry.
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March 2024 by Sharon J.
Can you all get regular cashiers again instead of this self check out where you hover over me driving me crazy and "helping" when i dont need your help!? And can you stop the annoying hellos and good byes when I walk in and out? I hate coming in anymore and am shifting my business to Target or Walgreens.
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March 2024 by Paul S.
We left a terrible pharmacy only to end up at this equally terrible pharmacy. Sent me a, your prescription is ready message yesterday, came to get it today only to be told they are out of stock until Monday. They offered me no alternative solution, so the only option I'm left with is to tell my kid their treatment plan is hosed for a few days and she has to suck it up because the pharmacy lied to us and is too dumb to know how to do inventory. At least I now know why the pharmacist became a pharmacist. It wasn't to help people.
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February 2024 by Steve Smith
We have an excellent store, and let's face it, customer service revolving around the medical field is the epitome of a thankless job. Our folks really do go the extra mile because I've seen and heard customers really dig into your employees and they just keep on smiling. Well...at our house we appreciate everything that CVS in Scotts Valley does for us. Yes... mistakes are made but mistakes happen everywhere this side of Heaven. Not only do we love you folks, we actually like you, too.
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January 2024 by B-Rock J.
Stay away! Dangerous pharmacy gave me the wrong prescription twice. My doctor sent the correct prescription, the pharmacy wrongly filled it, twice! When I confronted them with facts the pharmacist tried to say I was wrong even with their database correct, my photographs of the wrong prescription. Paperwork doesn't lie. Bad shady pharmacists do! The reviews on Yelp speak for themselves about this place. My anger wasn't over wrong cough drops, this could be a life or death mistake for someone some day. Jeannette was helpful even when it wasn't her responsibility. Update: Tina the pharmacy manager called and admitted their mistake. Good for Tina but I'm still going to a new pharmacy from now on this could have been dangerous.
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January 2024 by Anne Hulter
Well stocked and clean but they no longer offer regular check out, only self check out, which always has issues. I bought two cases of water and some smaller items, which obviously won’t fit on the 10 x 10 weight sensor, so checking out is like playing Jenga, trying to pile everything on the sensor, only to get delayed bc of system alarms. The line was backed way up because staff was needed to clear all of the self check out issues. So frustrating and time consuming. Just go back to have regular check out please.
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January 2024 by Britney Holeman
Ian was so great and helpful at check out! 10/10
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December 2023 by Britney H.
Love the Scott's valley location. Ian is a great manager and truly cares about his customers and team. Crystal upfront in the mornings is wonderful too! She helps me ring up my items for the day with a big smile and lots of contagious energy. She always seems two steps ahead on any question I may have or item I need. Pharmacy has been very helpful too. They are knowledgeable and on point! Thank you Scott's Valley CVS for the excellent customer service and warm welcomes.
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November 2023 by Elizabeth B.
This review is for the CVS in target on Douglas Avenue. I went in today to pick up my dogs prescription. The gentleman behind the counter brought it out and it was $90 since obviously my dog does not have health insurance. I was rather taken aback at the price and I did not have a credit card that would take that amount of money. He took it back to reduce the quantity so it would be more affordable and in the meantime tried a different coupon for a dog prescriptions, and was able to cut the price down by 2/3! I was very grateful great service here!
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November 2023 by Jordin A.
(Jordan was the ONLY kind, sweet, respectful, and non judgmental pharmacist.... Someone needs to put her in charge because she is awesome) It's a good store for basic items, but some... mainly one of the pharmacists; tend to be very rude and judgmental based off your prescription. I've had the same pharmacist illegally deny my prescription so many times because it's an adhd medication. I ended up having to switch pharmacies because even my doctor was fed up with the pharmacist choosing to withhold my prescription when it was days overdue. Which would then cause my very busy doctor to have to stop his day to call this CVS every single month to prove I was legally allowed my medication. I now drive all the way to Capitola for any medications, despite living much closer to Scott's Valley CVS. Seriously, if you have a prescription that is considered a "narcotic/safe"... do not go here. Honestly, I'd only use this pharmacy if you need antibiotics, nobody should have medications withheld from them or be judged based on the medication they take!!! They even withheld my medicine when I got my wisdom teeth out; keep in mind I have no record of abusing any prescription, they just wouldn't give me my medicine until my doctors personally called them. Both my doctors recommended switching pharmacies due to how disrespectful and immoral they treated me and some of their other patients.
