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December 2023 by Anne Hulter
Well stocked and clean but they no longer offer regular check out, only self check out, which always has issues. I bought two cases of water and some smaller items, which obviously won’t fit on the 10 x 10 weight sensor, so checking out is like playing Jenga, trying to pile everything on the sensor, only to get delayed bc of system alarms. The line was backed way up because staff was needed to clear all of the self check out issues. So frustrating and time consuming. Just go back to have regular check out please.
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December 2023 by Britney Holeman
Ian was so great and helpful at check out! 10/10
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November 2023 by Shannon L.
There are a total of 2 or 3 employees that work there that are actually helpful, kind and know what they are doing. The new manager and most other employees are either rude, untrained or unwilling to help. There shelves are rarely restocked in a timely manner (months sometimes). It's going downhill fast
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November 2023 by Elizabeth B.
This review is for the CVS in target on Douglas Avenue. I went in today to pick up my dogs prescription. The gentleman behind the counter brought it out and it was $90 since obviously my dog does not have health insurance. I was rather taken aback at the price and I did not have a credit card that would take that amount of money. He took it back to reduce the quantity so it would be more affordable and in the meantime tried a different coupon for a dog prescriptions, and was able to cut the price down by 2/3! I was very grateful great service here!
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November 2023 by Jordin A.
(Jordan was the ONLY kind, sweet, respectful, and non judgmental pharmacist.... Someone needs to put her in charge because she is awesome) It's a good store for basic items, but some... mainly one of the pharmacists; tend to be very rude and judgmental based off your prescription. I've had the same pharmacist illegally deny my prescription so many times because it's an adhd medication. I ended up having to switch pharmacies because even my doctor was fed up with the pharmacist choosing to withhold my prescription when it was days overdue. Which would then cause my very busy doctor to have to stop his day to call this CVS every single month to prove I was legally allowed my medication. I now drive all the way to Capitola for any medications, despite living much closer to Scott's Valley CVS. Seriously, if you have a prescription that is considered a "narcotic/safe"... do not go here. Honestly, I'd only use this pharmacy if you need antibiotics, nobody should have medications withheld from them or be judged based on the medication they take!!! They even withheld my medicine when I got my wisdom teeth out; keep in mind I have no record of abusing any prescription, they just wouldn't give me my medicine until my doctors personally called them. Both my doctors recommended switching pharmacies due to how disrespectful and immoral they treated me and some of their other patients.
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June 2023 by James Duncan
Store is well stocked, and my limited pharmacy experience has been good. The CVS staff is great. On one of my CVS visits (the Walgreen's down the street is more convenient for me) I bought a box of CVS 100 Flexible Fabric bandages on my way walking to the nearby McDonald's. The price was $9.29 CVS and $10.99 Band-Aid brand. However, I found later that that the Band-Aid branded product is $6.11 at Amazon and could've been added it to my next Prime order. I'm willing to pay extra for convenience and to support local businesses for sure, but that's a too high differential.
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June 2023 by Eva-Marie Tordoff
Thank you CVS Pharmacy Department! My husband has DVT and Walgreens did not have his medication in stock. We called CVS pharmacy and they were able to fill the prescription plus, help us find a coupon online (because we don't have prescription insurance) and saved us $100. We appreciate your support.
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May 2023 by Fiona B.
Honestly don't know what the other reviews are talking about. Huge selection and huge store in general, biggest CVS ive been in. The staff is always so friendly and helpful. I was nervous to change pharmacies because of the reviews but I had a more than happy experience with the lady at the pharmacy who helped me out with my prescriptions and answered all my questions. She was kind and helpful and I really appreciated it :) The cashiers and I am assuming the manager who work at the front have always been very helpful as well and friendly. They do usually only have one person to check you out and one at self checkout so a line is possible but it is a line at a store? Very normal.... and no one is more special than the next? If you are in a rush then you should better manage your time, not blame the people who are working and helping you check out. Also self checkout exists and is usually empty! I would ignore these reviews as ive noticed scotts valley residents are a bit extreme........ Thanks to everyone who works at this CVS i am only able to imagine what the customer service is like and you are still doing a good job (i dont think i could) There are people who appreciate your work and jobs :)
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April 2023 by Chris Moran
Won't be going there again. Waited waaaaaay too long to be waited on in the only checkout open with only one person in front of me. The two staff never even acknowledged me. I put my stuff down and walked out. I'll go to Target. They have lots of checkers there.
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March 2023 by Chris M.
The worst service at the front of the store. I went in for a few things. At check out the person in front of me was sending money somewhere. It took FOREVER. People, me, were standing there to be checked out. It took two people to check out the woman. They didn't look up and say "we'll be with you." They never acknowledged me. THEN, finally one worker took the person BEHIND me to another check out and left me there waiting some more. Unbelievably bad customer service with only one cashier available. I will never go there again. I ended up putting my stuff down and walked out--for good.
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January 2023 by Casey S.
The staff here is friendly but the pharmacists have some kind of power trip when it comes to controlled substances. The lead pharmacists Phuong Huynh refuses to allow Good RX for controlled subs, because you know we are all trying to sell our medications on the street, having a coupon will make that easier? It's amazing that anyone is allowed to make a policy like that arbitrarily and get away with it. They make a lot of mistakes and have no problem yelling HIPAA data over the counter for the world to hear. Save yourself the grief and some money and send everything to Costco.
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November 2022 by Gregory Cartwright
CVS is Great... Team Member Winifred was very helpful in assisting my husband and I with outstanding customer Service. I love shopping at CVS it's convenient shopping and has items that I need with limited waiting and quick checkout.
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November 2022 by Liz Taylor-Selling
I walked into the SV store this afternoon and was hit by an overwhelming foul scent, like septic, that got worse as I went deeper into the store. I didn't shop further. I left.
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October 2022 by Janice Seals
I wanted a T-day and a flu shot, called and found I could get both on a walk on basis. Thanks.
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August 2022 by Evie T.
If I could give zero stars then I definitely would. I have been in healthcare since 2011. I just started a better field as my career this year due to the stress of COVID patients, and other personal reasons. I have worked with many pharmacist, and I can tell you that the "manager" and the other pharmacist named TINA are breaking so many Rules when it comes to patient confidentiality, patient safety and let's save the best for last....really "good" at "patient profiling" as they lie to cover the fact that they aren't. I have caught Tina (the evening shift "pharmacist") lie to me at least 10 times after not giving me a reason why she couldn't fill 2 of my prescriptions that I have been taking for 7 years from the SAME doctor. As if she had the right to tell me what I can and cannot take. One specific medication is something that it you skip a day then you're at high risk of getting a seizure, but she doesn't care. I can go on about her and the way CVS Pharmacy is, but just to be transparent and as short as possible, don't come here unless you want Tina and her "'Manager" to HOLD AND NOT TRANSFER your medications that you depend on and treat you as if you're doctor shopping. I apologize that my doctor understands that I need these medications, but my God....it was the most waste of time trying to give CVS a second chance and have it be the worst experience I have ever had to deal with at a pharmacy. As well as the fact that I KNEW why they wouldn't fill my prescriptions as well as put them on hold. So annoying. Remember that Tina "doesn't work at the SV CVS that much". I think Tina and her "Manager" need to stop acting as if they doctors as well as be on the same page when Lying to patient's. Just don't come here. Enough said.