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October 2023 by Pam Keel
. There is always help for the residents where help is needed . Housekeeping does a great job. The dining has a very restaurant like vibe which is inviting . Servers are always polite. Activities by Chris are always over the top fun and there is enough variety for everyone. I personally love the art class with Sammy who is very kind and patient.All staff is very kind and engaging. The director always has an open door policy for the residents and staff which goes a long way.
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September 2023 by Tobin Shaeffer
Brookdale has been the best possible place for my grandmother to be since she crossed the Century mark! There is genuine care for, and among, the residents. I a m grateful.
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July 2023 by Mary Park
Not thrilled with Brookdale. Nationwide chain. I would go with a local facility like Dominican Oaks who has more connection with the community. My mother died from complications of Norovirus at this community 2 months ago. Her Doctor sent us a beautiful orchid and card. Never heard from Brookkdale after we were a resident for over 3 years. All about the money!
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March 2023 by Baerie Underwood
Our experience with Brookdale is mostly positive. The staff we interact with in daily activities are professional and caring. They truly feel like they care and prioritize my loved ones health and happiness.However experiences with the higher administration are problematic- they cannot retain high quality staff- there is extremely high turnover. They ignore attempts to share concerns with them, they appears to go out of their way to avoid speaking to or responding issues needing to be addressed. We continually get charged for services they do not and are unable to provide and will not adjust billing to reflect what is actually being provided, to the point where it feels predatory. Beware.
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July 2022 by Bruce Waite
The best job I have ever had!
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March 2022 by Sallee Brumbaugh
Location is convenient and staff is very friendly and helpful.
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March 2021 by Abigail Kaun
Brookdale has been absolutely great during the Shelter in Place order. I am so grateful for all they are doing to keep the residents safe and healthy!
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July 2019 by Paul Atilano
very clean and enjoyable many activities
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March 2019 by S
Run by investors, currently involved in class action lawsuits. Needs to be ran as a non profit, staff are nice.
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March 2018 by Norman Tardif
My experience with Brookdale Scotts Valley (formerly Oak Tree Villa) was 99% positive. My mother spent 3 years there and passed away there under Hospice Care at the age of 95. She was well cared for and happy with her living environment. I too was very pleased with the staff's attitude and abilities. Even in my mother's most difficult moments she was treated respectfully and patiently. Besides being supported by the staff at Brookdale she was also well received by the other residents. She had aphasia after her stroke (inability to speak) yet the other residents welcomed her at meals and in the common areas. As an assisted living facility Brookdale is not perfect, no such residence is but it far exceeded my expectations and those of my mother. I would not hesitate to refer a friend or other family member there. Ruth Elliot (the executive director) has done a superb job of hiring and managing since she took over her position. She has set a tone in the "home" of everyone helping each other out that makes Brookdale Scotts Valley a pleasure to live at. They have my thanks and respect for years of caring for my mother. I was there 2-3 times each week over that time period and always happy that my mother was able to live there. Thank you to all that cared for her there, Norman Tardif
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March 2018 by Shirl Scott
Dirty carpeting throughout , not enough staff in dining room. Menu offerings do not reflect food we are served. The best thing we have going for us, is we have Victoria back in maintenance/housekeeping. Watch your billing if you are on auto pay! I hope I won't be penalized for this honest review. We have a new administrator tomorrow. But this Corporate Bottom Line living.
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April 2015 by Rebecca Dougherty
Wonderful compassion. The whole staff goes above a beyond A+.
