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June 2024 by Peter LoBue
I had a mailbox here for about 5 years and they handled all my shipping needs while I lived in Sausalito. Never once did I have an issue. The staff was always friendly and helpful.
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January 2024 by Rena Alisa
Always cheerful & speedy service!
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October 2023 by Mark Bower
Always ready to help to handle Amazon returns or ship new packages. Nice office with easy parking.
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August 2023 by Russell Zink
Helpful & efficient. Had passport photos done today & have used their notary services in the past.
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June 2023 by Ed S.
The people that work there are really helpful and nice. Also they always take the time to give my dog a biscuit.
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June 2023 by Damiano Bardini
This UPS location did not honor my Bounce reservation for luggage storage. They should really not offer the service if they're not capable of honoring reservations.
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January 2023 by Ashley Poland
Very extremely slow and rude elderly man that started working here. He has zero customer service skills or any intention to get things done quickly. In fact, if you’re in a hurry, he will passive aggressively move even slower and get annoyed that he has to help you. For management, so you know who I’m talking about, he has a huge stye on his right eyelid, beard, unkempt. I’ll be using a different UPS moving forward.
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January 2023 by Gary Z
It’s the first time I’ve used this location. I stood in line behind a couple people and listened as Carl, who may be the owner, help them. He was gracious, courteous and had a sense of humor.I was sending back a small box to a vendor with a pre-printed label and needed a box to put it in and wrapping. Carl took my box, said he’d take care of it and charged me a nominal couple of dollars for everything. He gave me the receipt, pointed out the tracking number and I headed home. Later that evening I ran the tracking and it was on its way.Thank you Carl for a pleasant experience. I’ll be back again for my UPS needs in the future.
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September 2022 by Juliette Velez
I go out of my way to ship from this UPS store vs. my other options in the area. The staff are kind, helpful, pleasant, and always advise me on the best way to ship at the best price.
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May 2022 by Diana Lopez
I have been using UPS Store #4414 on Bridgeway in Sausalito for years. Evan and his team are incredibly helpful and have saved me both time and money on numerous occasions (both for personal and professional use). I'm always greeted cheerfully and appreciate the quick and exemplary service. Evan and Carl always remember me and grab my deliveries for me when I walk in the door. I am very appreciative of the reliable service I receive and highly recommend this store to everyone.
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April 2022 by rachel p.
They always print my return labels and box it up with a smile and treat for my dog. ...
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January 2022 by PATRICK MCSHANE
Always great service and friendly personal at the store
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December 2021 by Shirley B.
Superior customer service today from Evan, Carl, and Howard! It took all four of us to get my package zipped up and sent out- but we did it! They went above and beyond. Thank you so much, guys! I highly recommend this location for it's amazing customer service and efficiency.
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November 2021 by J Campbell
There under new ownership. Much better service!!I had an issue with previous owner. Glad he's gone!I'm using their service again!
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October 2021 by Catherine C.
Great service!!! Evan was super helpful and stayed late to provide notary service when we were in a jam. Great local business.
