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January 2024 by Amy G.
So helpful! My wipers started squeaking so I came in for new blades. Bernard looked up my car in the computer and recommended the best blades for me. He even installed them. In the rain! Amazing service. Thanks, Bernard!
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December 2023 by Youngjoo yoo
The manager and all the staff here are super helpful. The best car related experience I have ever had.
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August 2023 by Becky Page
Raced over here after finding that one of my headlamps was not functioning while traveling on dark, winding roads. O’Reilly in Sausalito was one of the few places open at 7:30 AM on a Saturday. Fernando not only determined the correct part, he graciously installed it after verifying that it could be done easily and swiftly, as he was the only one in the store at the time. It turned out that both my high beams and my low beams had spent or damaged bulbs, so he took care of both. I really appreciate his help and his knowledge. He was friendly and responsive, and I can’t thank him enough.
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July 2023 by Sandra Villanueva
amazing service!very helpful and friendly!
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June 2023 by elana yonah rosen
Manager Fernando could not have been more helpful. He found every part. Searched details for my repair needs before i could ask. Referred me to trusted mechanics. I’ll be recommending the new Marin City/Sausalito O’Reilly’s branch to everyone for their car parts and professional needs.?????
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June 2023 by Joh Green
I went one night and the guy was rude and had Darrel hold a part and he wouldn't look it up or anything he said Darrel isn't hear and can't help me I think his name is will white guy at night SHOULD BE FIRED EVERYONE ELSE WAS VERY VERY HELPFUL TO ME THANKS GUYS
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May 2023 by Michael C.
Need some tools in a hurry to get a spare tire off the Jeep.And they had exactly what I needed - very friendly and clean store with a great selection.If you need something automotive try this O'Rileys auto store in Mill Valley.Thanks for having what I needed.
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April 2023 by Michael S.
They sold me a battery that either didn't work or wasn't correct. Upon returning it, I'm told "we'll you're gonna have to wait twenty minutes so I can figure out glue to return it." He was an #%%. Cursing while processing the return as well.
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March 2023 by Frank T.
Friendly, expert, deals, delivers on their promise. Plenty of parking in a spacious lot. Have gotten windshield wipers changed in heavy rains! Good place. Get guys.
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March 2023 by Robin Russell
Went in with a friend to see if they could check the battery, alternator, and starter. Fernando accomplished all three test and offered to call a regular customer nearby that could check the starter. I worked in customer service for 25 years and Fernando offered superb customer service. I am going to call his manager and Corporate Customer Relation to report our pleasure with Fernando's assistance.
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March 2023 by Samantha Hodges
This is the best O’Reilly ever! Jack is incredibly knowledgeable and the entire staff is very helpful. It is wonderful to have them in the neighborhood. I’ve been in a few times now and every time is 5 stars or above!
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February 2023 by J V.
1st time here and the one staff here this Saturday morning was very very helpful! That's wassup!
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February 2023 by Jeremy Ruskin
Helpful and fast
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January 2023 by JAnell Jones
Excellent service!!! Fernando went above and beyond to help me with my car! My second time to go back, all the other staff were just as friendly and provided excellent customer service. Great store!
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January 2023 by Patrick O'Brien
The Sausalito is fabulous. Jack was awesome!?BUT the O'Reilly store next to the freeway in San Rafael is among the worst help I've ever known. Sandra and the management SHOULD BE FIRED.
