Petco is a health and wellness company focused on improving the lives of pets and pet parents. The Saugus store offers a broad range of brand-name pet nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles at competitive prices. It provides full-service grooming, veterinarian services, Vetco Vaccination Clinics, pet adoption services, and positive dog and puppy training classes. Customers find the employees welcoming and the store easy to navigate, with prices noted as cheaper than a key competitor. Many reviews specifically highlight an exceptionally knowledgeable and helpful employee in the aquarium section. This employee patiently answers all questions, gives advice on fish and plant care, assists with tank setup, and even tests water. His service is described as great, super friendly, helpful, calm, and upbeat, with multiple customers stating he is the main reason they shop there. They note the fish appear truly cared for in tanks with lots of plants, unlike other local stores, which encourages repeat visits.
I found the items I needed and checkout was efficient and so happy items were in stock!.
July 2025
I was at this location on 7/7/25 and had an exceptional experience with associate Noahs help. He went above and beyond to answer all my questions regarding my dog. I will definitely return in the future for my pet needs.
July 2025
Petco employees made me feel welcome. I found everything easily and I found their prices cheaper thab Petsmart. I would happily visit again.
