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August 2023 by Andy Winchester
My go-to for all my pool supply needs. Staff is always friendly and knowledgeable. They always greet you when you walk in and that goes along way nowadays.
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June 2023 by Jax L.
The manager of this store Mike is the absolute worst. Despite the super negative energy he had last time, my husband has come here every week to buy chemicals for our above ground pool because it's close by our house. We have spent $200 just this month here. I called Mike to ask a question about scrubbing our pool at the bottom and he told me they sell an extender thing that will help and it's just called a "pole" - that if I googled the word "pole" I would find what he's talking about. Yeah no that's subpar lazy customer service. I asked him if they sell this special pole in store. He says yes. I ask him to read me what they call it on the box. He refuses and tells me to go to their website. He sensed that I wasn't giving up and because he wanted control, said "OH MY GOD" and put me on hold to play mind games and see if I was going to hang up. I am more patient than Mike thought. He got back on the phone, I mentioned he was being rude and magically because of that honesty on my part the store was full again and he had to "go" - this dude needs to retire. I would rather drive an hour away for pool chemicals than walk through the front door of this place ever again.
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May 2023 by Edwin O.
As previously stated multiple times, the old guy is pretty rude. Other than that, assuming you miss the old guy and know exactly what you're looking for, the store is quicker than shipping (but very marked up).
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May 2023 by Phil Christie
Best pool store for your DIY homeowner. The staff is very knowledgeable and always ready to lend a hand.
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February 2023 by Victor Gilchrist
What do they have a parts and service desk for?. They don't even work on pool pumps!. I went to Mac's, and had the pump fixed perfectly.
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November 2022 by Gene
Great service from the staff
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November 2022 by dennis mcgeever
Not as well stocked as eight or ten years ago, but adequate
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November 2022 by Tejiri Orugbo
There's always someone available to help. ?Still my favorite pool store
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November 2021 by santiago solis
Super nice staff and ready to help!
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August 2021 by Roman K.
My pool guy went MIA for the past two months. The staff at Leslie's helped get my pool back into shape.
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July 2021 by Tim M.
The chemicals are great but there's always a weird vibe with the staff. It's hard to explain, other than the main guy, everyone else is off putting. They had a guy one time calling someone to get advice to give to a customer. He did it three times while I was there. There's also a kid in the back who very graciously put down his video game after a few minutes to give me bad advice (basically blew me off so he could go back to his game).
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June 2021 by Dikran K.
Stay away from this place, i called them once and someone picked up the phone and right away hung it up on me so i called back and they just let it ring and ring and ring. The next day i called again and this time they just let it ring and ring and ring. If you want professional help with your pool supplies and equipment go to mac's pool supplies.
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November 2020 by Sue F
I found what I needed. Very friendly staff.
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November 2020 by Patrick G. Stokes
Not very helpful or knowledgeable.
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November 2019 by Jesse McClure
Went here for advice, and to purchase the right pool supplies for my pool. I received none of those things.1. Got my water tested, and told what to purchase (which was not correct)2. After finding the solution on my own, I attempted to return the wrong products suggested, which they then informed me they don't take returns on chemicals. Fair enough, but don't parade your satisfaction guarantee/14 day returns then never mention what doesn't count at the point of sale and then refer to small print on some obscure sign and my receipt you had trouble finding yourself.3. When I asked why, they said "It's California law." That would be acceptable, if I didn't just come from Home Depot and return the exact same product. (FYI, I went to Home Depot to buy bulk of advised product because Leslie's prices are very expensive compared to other common places)So lying, bad advice, and deceptive return policies was my overall experience. Along with all the other negative reviews, I will let you draw your own conclusions.
