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August 2023 by Laura P.
Just finished a home loan refi before rates edged up higher and we couldn't be more happier with our experience with the online and in person customer service. The rates for Star One are very competitive and the whole process went really swiftly. Most things were handled online/phone but again we did go in person to this particular branch and everyone was very helpful. Glad we are now members.
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May 2023 by Bob Barrie
Always very helpful service. Very good rates on savings and checking accounts. Great rates on car loans and house loans.They also offer first notary done for free.Everyone should have an account at Star One.
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April 2023 by Elizabeth T.
Just noticed the money market rate is now 2.3.. and its a really nice place to do business, every time*
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December 2022 by J Okada
There procedures will waste your time and effort without any justification for why that procedure exists. Not worth the sacrifice of bad service and minimal physical presence for minimal upside.
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August 2022 by Mary A.
I only gave it one star because there wasn't an option for zero stars. In my honest opinion this company should be called star 0. Gross lack of communication, no call back. Couldn't tell us the status of our membership application after a month! Kept getting handed off to one person after another with no solution. Only applied for a solar loan through them because it was recommended by our solar company. We decided to use a home equity line of credit through San Mateo credit Union, very easy. Bottom Line: No, I would not recommend this to a friend
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November 2018 by Mark O.
Great place to go if you are looking to be humiliated and discriminated against. If your credit score is less than 700 they will not allow you to have a checking account, but they will Ironically allow you to have a savings account. You are good enough to give them your money to serve their purposes, but just not good enough for you to have any for yourself.
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February 2018 by Alice P.
I would like to commend Nancy for her friendliness, competence, and knowledge. She makes Star One a bank that welcomes customers and treats them well.
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September 2017 by Jaane F.
My colleague recommended Star One for home loan or auto loan, they have a very good deal for loan interest rate as long as you have good FICO score. I went here on last Saturday for signing up as a new member by opened up a money market savings. The staff named Carla was really friendly and efficient. She willing to explain in detail for questions that I raised. After that, we worked on refinance auto loan, but due to pending some documents, I emailed her and communicated with her. Yesterday, I got my previous lender's loan statement so I went straight to Star One to complete my loan application. But Carla wasn't in the branch. So another lady name Nancy, she helped me out and gone through all the process. And yeah, finally I got the cheapest interest rate which save me almost half of my previous lender's total interest amount. I'm really satisfied with their service and the products they're offering. The parking here is pretty easy to park. And it's right in downtown Saratoga.
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July 2017 by Natalie Johnson
If I could give them 0 stars then I would. I had to file chapter 7 but settled with Star One and paid in full almost immediately. Since then, Star One has reported my auto loan with them as discharged (it was not included ever) even though I have never been late and even have made double payments, cut off my bank statements (they decided to just quit sending them), deleted all my past eStatements to everything and cut off my online access to my accounts. When I asked for this to be fixed they were, in short, uncooperative and simply said no. I filed a complaint with the BBB. I got a call the next day and they restored my online access, but of course there are no transactions showing for my auto loan after my chapter 7 filing. Star One decided to include my auto loan in my bankruptcy all on their own. I love credit unions. I do not recommend Star One. They are not human beings and appear to like staying behind the red tape.
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March 2017 by Danielle Marie Strand
Small facility but uncrowded. Quick and helpful service. Easy parking. I've been a member for nearly 20yrs and just love StarOne.
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December 2016 by Murali K.
Super friendly staff. Javier and Dominic were amazingly helpful with my refi and auto loans. Highly recommended.