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August 2023 by Laura P.
Just finished a home loan refi before rates edged up higher and we couldn't be more happier with our experience with the online and in person customer service. The rates for Star One are very competitive and the whole process went really swiftly. Most things were handled online/phone but again we did go in person to this particular branch and everyone was very helpful. Glad we are now members.
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May 2023 by Bob Barrie
Always very helpful service. Very good rates on savings and checking accounts. Great rates on car loans and house loans.They also offer first notary done for free.Everyone should have an account at Star One.
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January 2023 by J Okada
There procedures will waste your time and effort without any justification for why that procedure exists. Not worth the sacrifice of bad service and minimal physical presence for minimal upside.
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August 2022 by Mary A.
I only gave it one star because there wasn't an option for zero stars. In my honest opinion this company should be called star 0. Gross lack of communication, no call back. Couldn't tell us the status of our membership application after a month! Kept getting handed off to one person after another with no solution. Only applied for a solar loan through them because it was recommended by our solar company. We decided to use a home equity line of credit through San Mateo credit Union, very easy.Bottom Line: No, I would not recommend this to a friend
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July 2020 by Jillian Glazar
I had some questions about opening a savings account, and one of the tellers here (I want to say her name was Amelia) was so helpful in helping me over the phone. She took her time to explain my options and was a great communicator and super friendly and patient. Great customer service for help over the phone!
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May 2020 by Isabelle W.
This is more of a response to the feedback below, when I went there none of the employees maintained distance between each other. Also none of them wore face coverings. I understand how they are encouraged to, but not a single one, except the person at the door did. Also, I saw employees getting within half a foot of each other and joking around when they were 1-2 feet away.
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November 2018 by Mark O.
Great place to go if you are looking to be humiliated and discriminated against. If your credit score is less than 700 they will not allow you to have a checking account, but they will Ironically allow you to have a savings account. You are good enough to give them your money to serve their purposes, but just not good enough for you to have any for yourself.
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May 2018 by Elizabeth T.
One of my favorite clients was telling me about this great new Star One branch in Saratoga... and how they have this great small town "feel" and provide that personalized customer service I so value when I find it! Well, it's all true AND they offer a money market account w/1.35%.. Great Staff!! Yay, Star One*
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December 2017 by kevbo78
Very helpful and dedicated staff. Nancy's the best!
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February 2017 by Vincent Yee
This new location is convenient and always parking to be had in the back. So far it is never crowded with customers. They are friendly and courteous. Cannot ask any more from a credit union.
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September 2016 by Jack Wetherill
There's the sign for the credit union but the entire building is empty and being remodeled and the ATM is turned off.
