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January 2023 by Clay F.
Great local pet food store with pet bathing facilities. Lorie R. Helped me find the right food for my aging Min Pin. She was knowledgeable and helpful and answered all my questions.They have a wide variety of pet foods and pet toys, accessories and beds. There is plenty of parking. The store is clean and fun to explore all the goodies.There is also a freezer with fresh pet food.Ask for Lori and I'm sure you'll get awesome service.
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January 2023 by Lex G.
Saratoga District and store management are rude. Staff are unfriendly and not helpful. Avoid this place.Interesting since all the other locations are fine. Good product variety and fair prices.
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September 2022 by Devang S.
My dog's food is special order as most stores don't carry it, I called in and spoke with Sammy and Eve to get it ordered and they just were super helpful in telling me how much, how quickly it may arrive and just had such a demeanor. I called on Monday and by Wednesday I already got the call that the food had arrived early! I stopped by the store today to pick it and the ladies were just so nice! I picked up the food and some toys. They both greeted me immediately, asked what I came in for and sprang into action. This store is leaps above the Stevens Creek location and the Mountain View one. Go see Sammy and Eve and they'll put a smile on your face.
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September 2022 by Nicole V.
Great customer service! MIKE helped me with my questions and everything I needed. He had a great attitude and you can tell he cares about his work! The place is really big and inviting!
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July 2022 by kerry h.
Staffs are helpful, they carry great selections with decent prices. I start shopping there for my puppy and she loves the food I got her.
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May 2022 by Steven C.
My gf and I always drive an extra distance just to come to this pet food express because the staff are super nice and knowledgeable about the pet food they sell and pet nutrition. We have 2 dogs, both with very sensitive stomachs, and Sammy was able to help recommend a food that fit our criteria and also help us find a probiotic. Our dogs' digestion has improve tremendously. We 100% recommend this location if you live in the South Bay!
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February 2022 by Jace K.
friendly and helpful staff and only sells ethical products. I love that they don't carry small cages for rabbits and only sell healthy treats for dogs
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December 2021 by Erin D.
We embarked on a new adventure when taking our new puppers in to bathe her. We couldn't have done it without Edna's help. She stood by me and my daughters to help us with the process to ensure Mazikeen would have a good first experience. Thank you, Edna, you helped us feel confident throughout this new experience!
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November 2021 by Sarah F.
I just moved to the area and was looking for a good pet store that doesn't sell animals and has healthy pet food. I found one place right by where I lived but the staff was super rude! Long story short I popped into Pet Food Express for something and everyone was super nice and showed me around - like for the pet grooming area. Went in for one thing left with a boatload. So then I just called and Sammy picked up the phone and answered all my questions- if they have the brands I feed my pets and yes they do! She was super helpful so this is now my pet store. I feel much more comfortable here and know I'm supporting folks that truly love their pets. Funny story - I was buying last minute canned cat food at Trader's as I was out and the guy checking me out said he was headed to Pet Food Express (Saratoga) right after his shift as they are the best pet store in the area. He's partly why I called today so a good rep out there :)
