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February 2024 by Natasha S.
Our two dogs have been coming here every two months, for over a year, since our groomer moved from PetCo to Dr Daves. The front desk is great, they are flexible with appointments and always call to confirm. The pricing is very reasonable and we love our groomer. My dogs are not entirely happy about the grooming process but I have complete trust in our groomer to make it as enjoyable as possible. I can personally recommend both Xochitl and Savannah.
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July 2023 by Patricia S.
July 14, 2023 Having had very positive interactions with Dr. Dave's Veterinary Hospital in Saratoga (Dr. Ryan Jennings, DVM), we have used Dr. Dave's Grooming Service located next door four times this year. The grooming service has met our expectations. However, schedule integrity and front desk service have been lacking and could use a lot of management attention, i.e., service training. Earlier this year, we arrived for grooming services that our dog wasn't on the schedule; however, when we sought help, the program was "re-checked," and grooming commenced. Yesterday, we arrived for a grooming appointment. The desk clerk told me we were not on the schedule when I asked how she could remedy the situation. Her response: "I'm new here." There's no one else you may talk to." "We could do something next Wednesday." "We only have two groomers here today; our third groomer isn't here today." Here are some suggestions. 1. Add management oversight to create a healthy work environment. Even if this is Dr. Dave himself, it shows that management cares about its customers and its employees. 1. Train customer staff to be responsive, if not empathetic. 2. Add an adequate #of groomers to address peak load days. Pay/incentivize groomers to show up as scheduled. 3. Provide Appointment cards or use an easy scheduling system like Vagaro. Once the appointment has been made, send a confirmation text. Confirm all appointments the day prior to the appointment. I apologize for the lengthy evaluation. Dr. Daves's Brand is at risk if other customers have similar experiences. I hope these suggestions help.
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June 2023 by Claudia L.
Terrible customer service Called to make appointment for evaluation, have never received a call back. Asked if I could tour facility and was told only during evaluation BIG RED FLAGS!
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March 2023 by Z Z.
Folks - the Dave's Groomer is a total joke. Don't even bother with them.... They just cannot keep any appointments - always some excuse from them as to 'the groomer is sick..', 'blah blah blah...' I mean - I book appointments 1 month in advance, and 2 out of 2 times they have failed to groom my Dog. 1 month in advance - then cancel - then they punt me to another 1 month out - then cancel. WTF!? Seems to me they want to shut down this business - just sell it to someone who cares and can hire the appropriate staff.
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March 2023 by T R Conway
FIRST TIME VISIT: One ear trim was shorter by 2”, and I WAS NOT told BEFORE they asked me to pay and tip!!Glands were not cleanedMy dog was brought out without his leashNever will return.Poor customer servicePoor jobNo support when I went I verbalized all my concerns and issues!!!
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March 2023 by Teresa C.
Over all care was not diagnosed properly , after $2k spentGrooming for the first time was unacceptable. One ear was 2" shorter than the other. And I was asked to pay and before my dog was brought out. Dog was brought out without his leash. Groomer did not come out to speak to me to say how the grooming went, or any feedback whatsoever The counter person or groomer didn't offered anything in return, not even a sorry. AND, No one even called me for a follow up to address my dissatisfaction. Went once for grooming and I will not recommend their business whats do ever.
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December 2022 by J N.
Stay away. The incompetent office staff has no sense of customer service whatsoever. At best, your dog gets a mediocre haircut. At worst, you are incredibly inconvenienced, they lose your appointments, they give you an attitude, they don't cop to their own mistakes, AND your dog gets a mediocre haircut.Back in September, we called Dave's Doggy Daycare and Grooming to book future grooming appointments for our dog Happy to see his groomer, Savannah. Since they get booked out months in advance, we specifically made an appointment for December 12th to see her so that there is consistency in who he sees each time to lessen his anxiety.On November 28th, I emailed their office to confirm the time for the December 12 appointment, as well as to book the next couple of appointments for Feb 2023 and May 2023 with the same groomer as well. They emailed back confirming 10:30a on 12/12, and said we'd get a call confirming the appointment. We never got the call.Today, 12/12, we went in for the appointment as planned, and they had no record of the appointment. This, despite literally sending us an email confirming the appointment weeks earlier. They said they could "squeeze us in" with another groomer. I asked if they could find availability with Savannah, the groomer we requested months earlier, at some point during the month. Without even checking their system, they said no.We agreed to see this groomer at their insistence that she was a great groomer, and being led by the teenage receptionist into thinking we had no choice. No effort whatsoever was made to try to accommodate us with Savannah. You'd think they'd at least have the courtesy to try to right their wrong, but nope.When we went to pick up our dog, they refused to offer any discount whatsoever for a mistake that happened on their end, even despite us showing up with email receipts stating that they had confirmed the appointment with Savannah.Unprofessional and, from the look of other recent reviews, there's even some question as to their treatment of dogs that board and groom there.
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November 2022 by Priya Rao
Gross negligence with severe clipper burns. New groomers need to be vetted and trained. Very disappointed especially because we had been going there for the past 2-3 years.
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November 2022 by Priya R.
I should not even give a one star. We have been going to Dr Dave's in Saratoga for the past 2 years. Noticed that their groomers are changing constantly lately. Recently my little Cockapoo suffered very severe clipper burns. Gross negligence. I will never go here again. My dog is suffering in pain.
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August 2022 by W
Great, consistent daycare with caring staff. Staff turnover seems to have stabilized also.
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August 2022 by C
Great, consistent daycare with caring staff. Staff turnover seems to have stabilized also.
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August 2022 by kerry h.
Should give a 0 star. Called in April requesting boarding our puppy in July for 12 days while we went to Iceland. The staff took our info and promised us that they will reserve the dates for our puppy boarding. She then scheduled us to bring our puppy in for a one hour evaluation in early July. Thank goodness I called two days before our evaluation appointment. The staff dropped the bomb on us stating they are fully booked for the summer and they do not have any reservation for our puppy. I asked to talk to the manager and try to find out what happened with our reservation since we were leaving for our trip in less than a week.Guess what, we never heard from them even to today.Our nice part time housekeeper agreed to stay and cared for our puppy at the last minute.It all worked out great! Never can trust those boarding places with such irresponsible workers.
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March 2022 by Dan S.
Teena groomed our bedlington terrier and did a fantastic job. A bedlington cut is one of the most challenging and he looks great. Our dog also can be difficult to manage because he is often afraid of the brush and snaps at you when he is being groomed. She had no problems with him, and was able to get him to calm down with no incidents. So thrilled with her work and Dr. Daves.
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February 2022 by Celine Alazzawi
Bad customer service.
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November 2021 by Noopur G.
The employees that work here are judgmental and unfriendly. I came for my appointment after taking my dog to the park, and amy was definitely judging my dog and then said my appt is actually in a week. Maybe there was miscommunication..who knows who fault that was. I always add my appts on the phone with the receptionist and made this appt 3mo in advance. But I got no sorry from amy, and also watched her look at my dog like "thank god we don't need to handle him". Great bougie dog grooming, expecting the dogs to be groomed before coming. Last time I'm coming here.
