Citi

Most Recent Comments

• November 2023 by Nitin Kalje
  CITI wanted some personal information for their file. Even after more than 10 calls with CITI PWM, they kept asking for the same information again. Very frustrating.So visited this branch. Mike Tang took time to work with me, and the related CITI department over the phone. The issue got resolved in a day. Thank you Mike.
• June 2023 by Brian Chiron
  The tellers here are soooooo friendly and helpful
• January 2023 by Grace Hung
  The staff needs more training, they were not able to provide adequate services.
• January 2023 by Grace Wang
  The staff needs more training, they were not able to provide adequate services.
• December 2022 by Tina J.
  I went to the ATM because I know it disperses $100 bills. I withdrew $800 that I wanted in hundreds, came out in $20s I asked the teller if I could get hundreds. The answer? No! Because I don't bank there! I have a Citibank credit card but I didn't have it with me. Mind you, they charged $3 for the withdrawal and I expected hundred dollar bills. It's a bank! There is no excuse for this La k of customer service. I'm truly disgusted.
• November 2022 by Yongjian W.
  Some of the bankers in this branch is not experienced and lack of basic professional training to deal with customers. I went to the office this morning to inquire CD deposit and waiting in line for 40min before the Bakker told me that I have to make an appointment on weekend to see a banker in this office. They should post sign for appointments required or at least tell me at the spot so I don't have to waste 40min. Do business with this bank office is not essential and I recommend Citibank either close this brands office on Saturdays or close this branch all together. If you can't maintain a good environment here. Don't let this branch tarnish the overall image of the brand. Today is 11/12/2023 and this happened at 10:40am.
• November 2022 by Weiren L.
  Hi Officer, I am your one of customs. And I am traveling to Taiwan (Far East Asia). I like to connect to my account. Is it any possible?I do have citi VISA signature card. But I can not connecting online (my Laptop). So please any suggestion? If you have answer, please issue to my gmail account - [email protected] for your helping.Weiren Luo
• August 2022 by Nicolas Visiers
  Impossible to get anything done here.
• April 2022 by Derek C.
  Coming here for 12 years. No complaints. Always got what I needed and wanted. Feels like home since one of the bank tellers GE has been here for a while. Appreciate the home town feel in the local Citibank branch
• April 2021 by Jazz C.
  I was unable to activate a new debit card via phone and had been locked out of my online account as a result. Attempted to phone customer service and the call got dropped after sitting on hold for a while. That's the reason for less than 5 stars - the weekend customer service crew at Citi's 800 number is abysmal and always has been. If you can get through at all, the front-line CSRs tend to be pretty clueless, reading from scripts rather than actually solving problems. Even the so-called managers are quite unhelpful; typically, they will wind up telling you that you need to call back during weekday business hours. Given my difficulties trying to get help from the 800 number on Saturdays in the past (as well as today) I decided not to call again, but resigned myself to having to go to the branch to resolve the issue. Since I didn't want to try to call again to ask what they needed for ID, I decided to just bring with me the not-yet-activated new debit card and every form of ID they might possibly want in order to reset my account access: bank statement, birth cert, ssn card, and photo ID. At the branch I explained my predicament to the teller, and she asked me for my driver's license. It was at that moment I realized that I had pulled the boneheaded move of leaving my wallet at home! I was able to provide my CDL number (I have it memorized) but the teller still couldn't activate the new debit card. At that point she asked another banker to assist and we went to that person's desk, where I showed my bank statement and IDs, and answered security questions correctly. Since the physical card was still in my possession, rather than being lost or stolen, she was willing to try to activate it. I entered the correct PIN and this time the computer system accepted it... but still refused to activate the card. The card wouldn't activate because it had been about six weeks since it was mailed; essentially, the activation period had expired, so even when I had provided the correct PIN on the phone and at the teller kiosk, it wouldn't activate. I had been really busy at work, and didn't even try to activate it for 2-3 weeks after I got it. Tried a week later and probably provided the wrong PIN. A couple weeks after that, tried again with no luck. Two weeks later, we are at today, sitting at the desk of the banker who was so helpful. After determining that the activation period had expired (corrborated against the March 4 postmark on the envelope) this nice, helpful banker explained that Citi would have to mail me another debit card - they never issue them on the spot but only mail them to the address of record, as a security measure. (And I knew that already, having occasionally had some cards reissued in the past.) However she could provide a temporary card in the meantime. We activated the temp card with the correct PIN successfully, and she allowed me to use her web browser to verify that I could now access my account online. Success! As part of this escapade, the banker had looked at all my accounts and wanted to pitch me on a couple of promotions related to existing accounts. One was cash back for depositing $10k or more into savings for four months or more. Another was 70k bonus miles and some other perks on Citi Aadvantage, which is the flyer-miles program that Citi has with Amercan Airlines. She made the offers but did not pressure me or threaten to assess fees on my checking and savings accounts, which had far less than $10K in them. (In the interests of full disclosure, I did have a business account at this branch for several years that always had a pretty substantial balance; IIRC, there was an agreement to keep at least $1500 in checking and I did pay fees one time when that balance dropped below the minimum, but on this date, the biz acct had been closed for at least a year and the other accounts did not have a lot of dough in them.) I told her I'd consider the offers and get back to her. As we parted company, this helpful person offered me her card... even though we had ne
• March 2021 by Madison I.
  Random charges. I opened my account at this branch almost 10 years ago, and have since moved away. I received a phone call from "Noopam Gupta" informing me I would be charged unless I moved more money into my act to meet the 10k minimum. I have never had 10k in this account. ever. When I asked why this was happening suddenly I got no answers. When I asked to lower the minimum I was given the run around and a straight refusal to change my account over. They claimed first that I needed to come into the branch, then claimed that I needed to be on the phone to receive an access code to the documents (I did not, it was a text code verification and my ssn). I will be closing my citibank acct ASAP as I no longer trust them to not charge me random fees and change my account without my knowledge. On top of their employees being nothing but road blocks. Go elsewhere for your banking.
• September 2020 by rebekah k.
  The Good news is the ATM is open at this location during the pandemic.The Bad news is the bank itself is closed & the ATM's are notoriously difficult with incoming cash. Every time I go in someone is angry because the ATM took their cash. I have witnessed this over and over. Well it finally happened to me. It took the cash and spit out a phone number to call. I called it and after circling around and finally getting ahold of a real person, I will have to wait to file an investigation. Sigh Still waiting for something to come via email or mail and their is a 30 day limit on filing a claim. Such a headache. Avoid the ATM's here or kiss your cash goodbye.
• April 2018 by J P.
  I visited this branch on March 31st around noon and met with Priyanka to discuss my Citicard issue. I had neglected to use my credit card for 2 years (my fault I know) so Citi sent me a notice saying they were going to deactivate my card. One of my coworkers had told me that this exact situation happened to him but that all he had to do was call Citi to reactivate his card (following a hard pull and re-evaluation). Thinking it would be easier to go to the branch, I drove myself to this location to jumpstart the process. Priyanka was entirely unhelpful with the process (not knowing how to reactivate the card) and kept on insisting that it was not possible. I told her that this issue was very important to me and that I had this card for many years and that having it cancelled would negatively impact my credit score. She then "informed" me that credit history length don't impact credit scores and that only purchases do which is why she recommends her customers to always spend 10% of what you're allowed to borrow. -_- I didn't bother correcting her as she had already wasted enough of my time. I told her I'd just follow up with Citicard over the phone and left the branch. Once in my car, I called the phone number listed on my credit card, went through an automated system and spoke to a customer service agent who helped me reactivate my card. According to my phone log, the ENTIRE call lasted 7 minutes. TLDR: You may save a lot of time and sanity by just calling the customer helpline instead of coming into this branch.
• April 2018 by Stephanie C.
  After 20+ years of coming here, the only positive thing about this place is one of the bank tellers that has consistently been around for the past several years (older lady with brown hair). There is a high turnover for the staff and the manager and they never follow through on the things they said they would do with opening credit cards, sending foreign currency ect... will not be coming back again.
• March 2018 by Ranjan C.
  I had to sign up for CITIBANK card since this is the only card that Costco would accept. I just had a bad experience with some fraudulent charges with my account that I thought making every one aware of. a. Citi has a very poor fraud detection algorithm for their credit cards. So, don't expect them to detect fraudulent charges on their own and be alert and pay attention to all the charges yourself. b. When you call the number on the credit card to report fraudulent charges, they consider it as dispute and not fraudulent charge c. It is now your responsibility to call up their security department and tell them again that the charges were fraudulent. d. If the compromised card is used for auto pay by the fraudulent vendor then your replaced/new card will start getting fraudulent charges even before you receive the physical card. e. So, you need to call the CITI and ask them specifically to call up the fraudulent vendor and prevent your card to be used for autopay/recurring payment. The whole process was a nightmare for me and appeared to contain lots of holes. I almost spend 2 hours closing all the end.