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October 2023 by Taylor T.
I don't recommend this location. There are people camped out by the ATM at all times. This has been an issue for years with no answer from Wells Fargo. Today I went to withdraw some cash and felt very uncomfortable so I decided to walk inside to do so. The door was locked and no one bothered to come and tell me that they had just closed. I left my phone in the car so I didn't know what time it was. I stood by the door for a few minutes confused thinking that they had locked the doors since there were homeless people camped outside. They acted like I wasn't there. I've been a customer for 20+ years and honestly felt disrespected that they didn't have the decency to come up to the door when I felt unsafe withdrawing cash at the ATM.
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December 2022 by Kimberly S.
Had an appointment today at 3pm. Walked out at 4:30 with nothing accomplished. All I needed was to open a trust account in the name of my deceased mother's living trust. Clearly it was asking to much from this bank. I left feeling very frustrated. I will take my business elsewhere!
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August 2022 by Bill W.
Bank manager on duty refused to help my wife with a name change on our accounts. We were told told make an appointment even though there were no customers in the bank.
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March 2022 by Alex Z.
This Well Fargo Bank is pretty bad, always long lines and very little employees working. There is not enough tellers working behind the windows, but too many "bankers" hanging around. Also these bankers look at you up and down to determine if you might be a "valuable" customer. I am taking my band business elsewhere.
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September 2021 by Kim S.
The good - Nita was kind with us, and had to move our appointment at the last minute to half an hour later, but that was okay. She was friendly and quickly handled what we needed handled (less than 10 minutes). Also, kudos to Cameron (a teller) who methodically, patiently, and with friendly customer service skills managed cashing a bunch of EE bonds I had from childhood.The bad - apparently this branch doesn't really check their "customer service" appointments until the day of, and decides how they want to shuffle the appointments around their schedules that day. My husband took time off for this appointment that we made 3 weeks ago so he had to revise all that so we could finally take care of a matter that another WF branch couldn't take care of 3 weeks prior. Geesh.Also, the bankers want the tellers to do everything now so Nita had to have a teller handle all of the EE bonds we were cashing. I realize bankers these days have more important things to do than help customers, and, again, Geesh.The ugly - Cameron was methodically going through the EE bonds, and admittedly this was way too long a time for a teller to have to deal with while there's a line. BUT, when he has to speak to the manager about an issue with one of the papers not working in his system, she lets him know that this is the last bond she's willing to deal with and that we have to make an appointment for the rest.Huh? She makes him tell us this, and just stands several feet behind him and says nothing directly to us, averting her eyes when I look at her. Really?? We had an appointment, we were told to do this with a teller. We were "lucky" that she let us do a regular deposit before kicking us out.That's it. It will be a huge pain to leave Wells Fargo, and we have banked there for 13 years (inherited WF from the defunct Wachovia), but I am so tired of their attitude. If customers are too much of a pain in the arse for them, well, here are three fewer people they'll have to deal with.
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June 2021 by James M.
Had great service here today. Max was kind enough to squeeze us in between appointments. Really appreciated the outstanding service. Thanks for a good experience.