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February 2023 by Elizabeth Lozada
Excellent service and happy tellers! No long hold times and rated the best every year!
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December 2022 by Marvin M.
Recently I was in the branch on East Valley Parkway known as the Escondido Civic.Center Branch where I normally do my.personal banking I had been in this branch Friday befe at several minutes before closing time that day I had received my workman's comp check which was in the excess of $20,000 and less than $30,000 I had three of them as they were the settlement for my claim I have never been in a situation before with a check this large trying to deposit it into my bank account so it was a new experience for me I went to the teller she looked at the check and said she needed to talk to the manager as I stood there and waited for her return the manager Alex Hinkson came to the teller window and told me that this institution could not give me cash back on the deposit of my work comp claim settlement check and that she would have to call the bank on which the check was issued the following Tuesday of next week to make sure I believe that the check was not a forgery. Ms Hinkson also said that I should go to the Chase Bank branch and cash it there I tried pleading my case explaining that I needed some money so I would not be forced to sleep on the street with rain in the forecast it did no good and I left the bank the next day Saturday I set out to try to cash the check at some nearby check cashing places I found one by Northgate Market in Escondido I was able to deposit the check there and was told in 10 days being November 30th I would receive a portion of my check $5,000 cash so I went along with this and left my check at the institution. Too days later being Monday I went back to my bank of five years San Diego County Credit Union Escondido Civic.Center Branch and waited in line to deposit a second check of the three I received for work comp settlement the teller said she needed to talk to the manager before I could deposit my check. I stood and waited fir approximately five minutes before Ms Alex Hinkson abruptly came to the teller.window and with a voice loud enough that the customers in line could hear exclaimed in rudeness that this institution would not be able to deposit this check as it had come back as being fraudulent. Embarrassed by her remark and being looked at as if I were a criminal by the some odd 20 customers in line she rudely exclaimed what did j do with the other check and i replied a check cashing place by Northgate Market is holding it and I was told to come back on the 30th November to get $5.000.00 and on December 7th I would get the balance of $15.206.00 less the 1 percent check cashing fee of $194.00 for cashing check ar there institution. I then hastily Embarrassed by the looks the customers were giving me left the bank. I then left the bank and went to another check cashing place and gave the check to them and was able to get $2.500.00 in cash. And told I would get $5.000.00 more on Monday at 10 am once they had spoken to the insurance claim adjuster and the check would clear. With the check cashing fees of 1 being $1.425.96 and the other check cashing fee being $194.56 it has cost.me along with paying for rides to and from these places. I'm very upset with Sdccu for causing me all the grief embarrassing encounters and money as mentioned above for this horrible experience when all they needed to do was deposit the check into one of the three bank accounts I have had with them for over 5 years.
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October 2022 by Sierra I.
For the second time in 2 months this bank has stolen money from me and has tried to make it my fault. I had pay checks pending for an absurd amount of time just to have them disappear all together. They weren't deposited in my bank account. They're just gone. Now I can't pay rent. This bank is a scam and a joke.
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August 2022 by Sierra Iturzaeta
If I could give negative I would. They steal your money and over draft you constantly. They tell you what your "available" balance is, let you take out money, and then charge you claiming it was your "current" balance so they can keep overdrafting and taking money. Hard working people: DO NOT TRUST THEM WITH YOUR MONEY.
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August 2022 by k lawrence
Very nice branch. The staff is friendly and professional. It's a very large branch and is clean and organized. I always appreciate the service at this credit union.
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August 2022 by Ting Z
Came here back in January because the US Treasury needs me to complete an account verification form. It has to be signed by an officer of a financial institution.I was helped by the vice president of this branch (but I forgot her name), got the form signed and certified.I appreciated it, and started using the account here to pay my utilities bill now:)
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June 2022 by Dustin King
This branch has gone down hill. Service is terrible. I live in Santee and will travel to the La Mesa branch if I ever need to.
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May 2022 by Michael Brandon
I regret buying a vehicle through this bank. They're difficult to deal with
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March 2022 by Leticia H.
I want to give a big shout out to Staci Adams, she helped my husband and I with opening our account and helping us with 2 car loans , refinancing our mortgage and also taking out a HELOC. She is very knowledgeable and courteous . I enjoyed working with her and will continue to work with her for my families financial needs. Thank you Staci for being awesome. Doug and Lety Hansen
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January 2022 by Gordon F.
Towards the end of last year, I had my car written off in an accident while it was parked. My old car loan was done at this branch with such professionalism that I had no hesitation going back to them for my replacement car. The second time round was just as professional and straightforward and nothing was too much for Christina Link who was the person I dealt with the second time round. She answered all my questions regarding the old and new car promptly and with what sounded like a smile on her face. She made what I thought was going to be a difficult scenario seamless and almost pleasant. I waited for nothing and was called back with promptness the few times she was not available when I called the branch. I cannot recommend Christina enough and dare you all to go and see what I am talking about here. Five stars are not enough for her...
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September 2021 by Shantee P.
I first went to the ATM to deposit cash and for whatever reason the ATM machine wouldn't take my money. I had to go into the bank to deposit and the one lady working as a teller was having a long a** conversation with I believe someone she knows or possibly a family member. Their conversation went way past the time of the customer making her transactions. I'm just standing there forever waiting for someone else to ask me to come to their window/stall. Finally someone else called me up so I could make my own transaction, which I finished and the teller and customer were still chatting. At that point the teller really needs to inform the customer that she will talk to her outside of business hours, because she is at work and there is a line of people waiting to be served and some people like myself are in a hurry and that is why I originally went to the ATM to deposit money.
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September 2021 by Shelby L.
This is a great bank nothing against how there business is ran. Although there employees are not very nice. Kristine or maybe kristen is ver rude and give me dirty looks every time i come in because i have so much cash to deposit. They need a friendlier staff and better customer service
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August 2021 by Edward C.
We've been with SDCCU 30 years...never any problems.
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July 2021 by Lee H.
I don't trust this bank. I had two overdraft charges (when I had money in the account). I had to go to the bank, request the refund and asked why the overdraft charge. They simply said they have no idea! I guess I'll be back when it happens again. I had $116 in my account. I got an overdraft charge ($32), put my account balance to $86. then an oil change ($91, which I originally had in my account) so, this charge put another overdraft change on my account. They told me I have $20 overdraft protection - but how would that help if I already had more than $100 in my account??! Watch your Money Here! I just found out Fidelity has a bank account option, I'm gonna check that out! I don't trust this bank with my money anymore
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May 2021 by Todd J.
Folks in the branch office are great. Very friendly. However, the electronic banking is some of the worse I've ever used. In fact, it's so bad I withdrawal all of my money except $100 and moved everything to Navy Federal CU. If SDCCU wants to obtain and retain business they need to hire some qualified software engineers who can design and maintain mobile and computer-based interfaces that actual work. Their current system is clunky and unresponsive. You can look at almost any other banking app to find a much better example of how to do it. If you are considering SDCCU and you use mobile and internet banking, you should consider someplace else.