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January 2024 by Corinna Garcia
Always so helpful
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January 2024 by Monkey D. Luffy
the place is covered in cobwebs also employee would not help us in anyway of finding what we were looking for and was rude.
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January 2024 by Leo Torres
Great service on our pets.
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December 2023 by Ray Rininger
always good, people are so nice.
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December 2023 by Hal Van Horn
Ordered stuff online people were very nice when I got there They brought it out to the car One of the items after we got it home I didn't like so I just took it back to the store The service lady was very nice and returned my item with no problem and gave me another one
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November 2023 by Janet Lake
You fill up your bucket with the best kitty litter for a great price!
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November 2023 by Pete T.
Our smaller dog Ozzy needed her nails clipped. Not a task that neither Becky nor I wish to tackle. After some price shopping around, we settled on PetSmart in the Santee Town Center shopping center. We walked in and proceeded to the back of the store where the groomer and the Banfield Pet Hospital are located. We walked into the groomer and were the only customers. We were greeted by a very cheerful Heather. Heather was just finishing the grooming of a poodle looking dog. She took the dog to the back and returned to us. She took all of our info. We did not have proof of rabies vaccination for Ozzy. Heather was happy to call our primary vet at the El Cajon Valley Animal Hospital to verify. Once that was complete, she turned her attention to Ozzy. Heather was so sweet. Ozzy is typically a bit skittish, but she was fairly comfortable with Heather. Ozzy allowed Heather to leash her up without fighting it or whimpering. Heather's "bedside manner" was fabulous. She had us leave Ozz with her and asked us to wait outside on the bench on the other side of the frosted window. She said she'd tap on the window when Ozz was finished. About five minutes later there was a tap on the glass. Ozzy was finished and her nails trimmed properly. No muss, no fuss. 12 bucks. We went to the registers up front to pay and we were on our way.
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October 2023 by Margie Krabacher-Killian
I am very disappointed with my Santee, CA doggie daykamp store. I have been taking my border collie (Fridays) and mini schnauzer (every Monday) for 5 years. They totally enjoyed the interaction with the other doggies. This was displayed with excitement when I was ready to pick up UNTIL recently. My store has gone though a turn around of personnel lately. A month ago my border collie was laying in the corner, quiet and shivering WHICH SHE NEVER DOES. Personnel told me she was taking all the attention away from the other dogs and she needed a timeout. ? How do you do that? They kicked her out of doggie daykamp. Afterwardsthere was the doggie daykamp employee yelling at the dogs to "shut up". I was bothered with this and told management. They said they would address issue. Yesterday I picked up my schnauzer from his weekly daykamp. Employee again was yelling at dogs saying "shut up" as she is walking around looking at her cell phone. My schnauzer was very stressed when I got him and I asked what happened. There response was "he was in the corner shivering so we put him in a cage to calm him down". Again, this same employee was there yelling at barking dogs saying "shut up" where customers could see and here this behavior. Again,I talked with managementSad BUT I will no longer be taking my dogs there any longer for doggie daykamp. Unexceptable behavior by someone caring for my pet.
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October 2023 by Chris Cervantes
Outstanding store!!! Only issue is beware of adoption events that are not regulated, scammer rescues dont pay there dogs vetcare bills and charge hefty fees to adopters ( woofs & wags 501 kathleen orozco) should be checked and 501 removed scamming adopters with hundreds of dollars and worst part not paying for rescue dogs health
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September 2023 by Paige Allen
The store was bright, wide aisles, helpful employees. They have small pet (guinea pigs/hamsters) Halloween costumes and they are adorably cute.Their lavatories were abysmally dirty though.
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September 2023 by Jessica Hallissey
Grooming Dept: Quick and easy to make an appointment. The drop-off was smooth, and my pup was done in record time! Thank you!
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September 2023 by Kathy K.
This review is for the online ordering system. Last Friday, 9/2, I placed an order for items to pick up at the Santee store. The online ordering system had a glitch and thus we were charged for the amount but the order didn't go through. However, the amount charged went through and was immediately pulled out of our account. I have been in contact with the company for over a week with no satisfaction, letting them know it was unacceptable to be charged for something and then not receive the product. This is what they told me today " I have found that the attempted order did not process. As the order did not process, the authorization hold will fall off within 10 days, or one billing cycle. As for the pending charge, you should see this authorization hold fall off on or before 9/19/23" That is 17 days from the day we were billed! The order was for over $100 (including a $50 gift card) . We were charged the money on the gift card as well as the money from our checking account. UNACCEPTABLE - FRAUDULENT BEHAVIOR.
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July 2023 by Paige Sowden
Just be aware that they will sneak in charges for things like matting or extra brushing. I paid for the luxury package which includes all the bells and whistles. I attempted to click de-matting unaware that the luxury package included de-matting. But then at checkout was met with an extra fees. Was charged 215$. 200 with a coupon.
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July 2023 by Todd Lewis
Very nice and quiet PetSmart store. Always clean with minimal lines and they have a full stock of pet supplies.
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June 2023 by Robert E.
I went here 3 days ago and got really good help, got an upgraded fish tank to 36 gallons. Was given advice on how to prepare my rank for fish and today I was able to get my fish in New rank