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“Franko, our sales person, did an excellent job of explaining how the beds work and the benefits of owning one. Beds are pricy but I think they are worth it. I would highly recommend this business.”
“This is our favorite store for mattress. We got a purple mattress and now a purple pillow. The attention was personalized and professional. We had a pleasant gentleman helping us. The purchasing process was smooth and fast.
Hugo Suarez”
“I normally do not write a review; however, I am compelled to write one now. If I could give a higher review, I certainly would. The shopping experience with them was good. But what stood out to me was the customer service. After purchase my couch ended up getting a tear, so I called the insurance coverage that I had purchased at the furniture store. The insurance company for some reason was unable to fix the tear on the couch. I ended up calling Elite Furnishing and spoke with Jesse the GM and he was extremely helpful. He made phone calls to the insurance company on my behalf trying to follow up with them. Once the insurance company said there was nothing that could be done. The GM was able to find an exact match in Texas, had it delivered overnight and he personally came to my house and installed it himself on their own dime. This was beyond customer service, and I know they didn't have to do this, but they believe that the customer should be taken care of.
I know that when I need to purchase more furniture, I will without a doubt return here.
Now a loyal customer,
Evan”
“We had a wonderful experience buying our first Temperutic mattress with Van. He was super knowledgeable and great to work with. I would highly recommend working with him again. Thank you for your help Van!”
“David listened to what I wanted and directed me in the right path. I found the mattress that I wanted for the price that I was looking for. I am very happy with my purchase.”
“No pressure buying experience from start to finish. Our salesman was chill, courteous and knowledgeable. Left feeling that we were treated fairly and satisfied with our purchase.”
“Thank you Mark McFarland for your excellent customer service! It was a spontaneous stop for us and we are happy to be walking out with 2 queen beds for our guest rooms:)”
“Genaro (“G”) in your Poway store was extremely helpful in assisting with our return/exchange. Very patient, polite, and knowledgeable. (Very nice salesperson at your KM store never mentioned sale was “final”, even during ringing up the sale). Thanks “G” for the great customer service!”
“I was thrilled to win a new queen size bed from Mattress Makers during Oktoberfest. I am so happy with it. Omar and everyone were so nice to me. Thank you for blessing me. Shannon.”
“Scott at Ortho Mattress was great to work with. He helped guide us through the very difficult process of choosing the right bed. I highly recommend Ortho Mattress in Poway.”
“A price you can’t beat and amazing customer service. Bob was extremely helpful. He even took out the mattresses for us to try and helped us tie the mattress to the top of my husband‘s car. You could never go to a big mattress chain and find something for as cheap as we did or someone as helpful as Bob. He was truly a delight and we would’ve had to save up for years to afford a mattress like this one if we hadn’t found him 10/10 recommend!”
“Bought a very nice full size futon that's firm and seems high quality. I picked up my futon at John's house/business and he was very friendly. Recommend”
“We had a defective mattress from the manufacturer, and Robert made it good bye replacing the mattress. Great guy who worked with us and now we are 100% happy. Highly recommended”
“If you are interested in Futons this is the only place you should go to in San Diego. The owner is not only very knowledgeable but is extremely helpful in finding the best solution for you. HIGHLY RECOMMENDED!!”
“These guys are great! when entereing the store you are greeted w a smie. great customer service! my daughter got a bed yesterday & i will be going back today to get my bed! same bed was @ jeromes..cost way more & didnt have as many features, cant wait to go back & get mines so i can sleep in it like a baby!!! Thanks guys see you today when u open up”
“Came in this afternoon in search for a couch. Alice was super friendly. She was always on the lookout if we had any questions about the couches. Thankfully there was a 4th of July sale happening and we got the couch we wanted! I just want to say thank you to Alice for taking care of us and I can’t wait for my couch to get delivered in a couple of weeks.”
“Deanne gave up personalized service and walked both of us through each step of our mattress journey. Was very helpful and took her time to go over a lot of information. I personally recommend this location”
10AM - 8PM
8805 Murray Dr, La Mesa
Mattress Stores
“Julio provided us exceptional service and patience picking out our fridge. He went through every fridge and specs with us to help us decide on which one would work best for our family. When the delivery didn’t work out because the fridge was too big to fit through our doors he was there the same day to greet us and find a new fridge that would work.The delivery drivers frank and nick were amazing. They were very respectful of our home and helped us with taking measurements to ensure the correct size fridge would fit through our door. Overall the experience was great and would recommend to friends and family”
“I saw some bad reviews on the BackStore located in Poway, CA, so I decided to go there and form my own opinion. I was looking for a smaller recliner that had good neck and lumbar support, but wouldn’t break the bank. Orlis did a great job of showing me all the recliners that were smaller and gave me information on each chair I tried out. I left the store with a chair in mind, but I wanted to check out other stores before I commented. I went to Jerome’s, laz boy and several other furniture stores. There were several recliners I liked, but no one could beat the price, quality or match the extras of the chair at their Poway store. All the other stores wanted extra for rocking, swivel and lumbar support. ALSO, no one else could match their warranty on the electronics. 10 years instead of 3 everywhere else. went back to the Poway store and I got another $100 off and I bought the recliner. It was delivered for FREE the next day. I asked about the bad reviews and I was not surprised to hear the reviews are all during COVID. This was due to not being able to find employees during COVID and it also affected suppliers. I had a very good experience with this business and I recommend them. There warehouse/business is large and carried quality furniture at excellent prices, including IMG Scandinavian recliners, chairs and couches. That’s what I bought! I’ll be back for a couch soon.”
“I had a great experience with Dally today at this store. She helped me try out different mattresses and Marie helped me find a really great pillow. They also accommodated our budget needs and took the time to help us find what we really wanted.”
“I am a previous customer and found them in El Cajon and the service was fantastic as well as the selection of furniture. Come see Abel and he will take care of you”
“Alma greeted us warmly at the front door. She was friendly and helpful, not pushy at all.We found exactly what we were looking for. She was able to schedule our delivery within 5 days. It was a pleasant shopping experience.”
“My husband and I went in looking for beds. We were greeted and shown what we were looking for, made our decision, and purchased. All quick and easy. Customer service was good!”
“Over the past 10 years, we have purchased bedroom sets, mattress, sectional. Last month we purchased a dining room set. All have been very well made. Heavy wood, high quality. This week, we went to a competitor "A" store because we wanted an inexpensive TV stand. Ended up being a disaster, poor quality from the other store. They have a 72 hour return policy. We ended up going back to Jerome's and picked up a TV console on clearance. Again, super heavy wood, very high quality. Only had to put the legs on. Armando at the MiraMesa store is very friendly and arranged for same day pick up, even though they were booked. Will never try another store again.”
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“Had a great experience with the manager Jesse. He was super knowledgeable and showed us multiple options. I had a ton of questions because I hadn't really ever shopped for a mattress, and Jesse was super helpful and so patient with us. Everyone that worked there was super nice (genuinely) as well, and sounded to be helpful to everyone that came in the store. I can't recommend this store enough! Hopefully the delivery goes as well!!”